Contact Courts Singapore: Find below customer service details of Courts Singapore, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Courts Asia Ltd
50 Tampines North Drive 2
Singapore 528766
Customer Service
Phone: +65 1800 222 6868
Email: [email protected]
___
About Courts Singapore
Courts Singapore is a retailer of electronics and furniture, founded by Albert Court in 1974. The Singapore-based firm also serves consumers in Malaysia, Indonesia and Thailand. With the Store Locator, you can easily filter stores nearest to your address. Courts currently operates more than 90 stores in multiple store formats.
Besides the retail outlets, consumers can also shop on the website. Products that can be purchased include washing machines, dryers, dishwashers, ovens, refrigerators, vacuum cleaners, irons, air conditioners, televisions, computers, smartphones, monitors, cameras and furniture. There is a Clearance section for those looking for discounted items.
The e-store offers more than 14,000 SKUs. Payment for purchases on the website can be made using Visa, MasterCard, Courts gift cards and net banking. You can opt for standard delivery or shop and collect your items at store with Click & Collect. Shoppers enjoy a 30-day return policy. If you are a regular at Courts, register for the HomeClub membership to enjoy a range of benefits. Members enjoy free delivery, exclusive discounts and sale previews. For more information or queries on store locations, payment, cancellation, refund or others, reach the Courts Singapore customer service.
My wife and I recently visited Courts @Causeway Point (Woodlands) on 29th and 30th April 2023. We bought a few items on 30th Apr 2023.
Your staffs, namely Charles, Faizal and Vincent were very helpful, courteous and very helpful in helping me to decide the items. They gave me good advice and explain to me very clearly and in simple terms.
And during our consideration on the purchase, Faizal was exceptional, he was so patient and composed to hear to our request and even helped us to bring down the items down to the taxi stand at Level 1 after the purchase.
And Charles was really an expert in the aircon area, he was very professional and took time to explain to me the technical aspects of the brand and model that suits the needs for our home.
And not forgetting Vincent, he was very patient on the water heater and he was not pushy at all. We were very comfortable to linger around while i was deciding if we should get his water heater.
My experience at Courts@Causeway Point was a memorable one.
I am having the same problem with the Aircon again! COURTS CS came to collect the faulty aircon on 8 April 2023 to fix the SAME PROBLEM as reported EVERY YEAR, and was told needs 2 weeks to repair. FINE! we waited 2 weeks, and after that was told need another week more. Really, if it can’t be fixed, please tell us and not let us wait and wait and wait. If the unit keeps giving the SAME OLD PROBLEM, shouldnt there be a 1 for 1 exchange?
COURTS has the WORSE customer service i have encountered. I ordered a Toshiba washing machine on and paid $50 for same day delivery. The machine was delivered and it did not work. I called courts to ask for an exchange. They send a technician who confirmed the machine was defective and to ask Court to replace it. After several days of being passed from one person to another and promises that the machine will be sent, I received a call today that they manufacturer, Midea must send a technician to inspect and issue a service report. I had called Midea earlier and they refused to send a technician because Courts was sending a technician. IF courts wants to sell a brand of any household product,you have to be responsible for solving customer problems directly and not pass the problem around and make the customer suffer the inconvenience. Your customer service is unprofessional and very bad. And you lie to your customer by telling me the machine is coming tomorrow or latest in two days when you had no intention to send a replacement machine.
I am very unhappy with the delay of our installation (more than a month without any action taken).
On the day of purchase on 30 June 2022 (Invoice: 8671000008343), the staff (Charles 94851059) keep on emphasizing that we do not need to pay for the HDB application which we kept emphasizing to him it is necessary as we had already went down to HDB already. He also mentioned that he had a lot of experience on this and therefore guaranteed us we do not need to apply as our neighbor at level two already had two compressors installed. In order to safeguard ourselves, we double confirm with him again asking him what if we really need to apply, can we do it on our own. He confidently replied yes as Courts will release all necessary info to us then we can apply ourselves.
The site survey staff came and mentioned we need to go for HDB approval. He said we can go for our own application but he will not provide us any information for the application. We told him what the sales guy mentioned to us, he said he will get the sales person to contact us but until today 3 August, no one is getting back to us with regards to this issue at all!
I have never intended to leave a comments here, that everyone can read, but I no choice. I am very disappointed and pissed with your service. I have called on Sunday 22nd May 22 regarding my Daikin AC, I have installed it on 24th Oct 20, but on Saturday night 21st May my room AC and my living room AC suddenly not working not even two years yet. And the warranty under your care validity until October 2025. Your CS department has told me that AC TEAM will call on 2-3 working days, 2nd days I called to follow up because no one called based on your CS dept advised and was on URGENT notification as I requested. Your CS dept provided with AC TEAM direct line since URGENT, but trying to reach whole day also no one answer. 3rd I called to follow up again, your CS dept gave me assurance that AC TEAM will call in the night, so I’ve waited and cancelled few of my programs, but same no calls from your AC TEAM. Just wondering what kind of SOP service that Courts implemented. My home appliances is from you all, but when it comes to appliances issue, seems no one respect or bothered to attend the immediate issues.
I would like to take this opportunity to compliment Kelvin working at Tampines Courts. My husband and I visited Courts on 4Jan 2022 to get a vacuum cleaner. Kelvin was professional, polite and patient . He did not pressured us in buying l, instead he patiently demonstrated and explained the usage the various types of vacuum cleaner. He was also abled to answere our queries very well as he was very knowledgeable in the products. He had helped us to carry the box of vacuum to the counter as it was quite a big box and he was also very thoughtful to used draw string to tie the box and make it easy to handle and he layered the draw string so that it would not cut into our hand when we carry the box. A job well done to your staff and thank you Kelvin
Firstly, Courts has not made my day, and Christmas, why you might say. Now I’m a regular at your Jurong Point Courts, I spend thousands of dollars either via my company or personal. In the pass I have commented of some of the good staff at your location in Boon Lay, however, again today has made me so angry with things.
The arrangements of a delivery of another sofa which we have purchased, this is the third one in a matter of 4 years. Each one does not have a long shelf life and finally we have paid extra in getting another one from you. Again, the after sales is waste of time, reporting or communications again “0” and the delivery company who delivers the sofa always come late in the afternoon and again each time problems with the sofas. On top of this I found that you have home club membership where I have spent thousands of dollars, and no one has ever mentioned to join this club as from my last statement of the buying the soda has not been recommended or added. Every year that I buy the furniture a delivery charge for the product, and I see that for all the years you get a welcome gift and birthday peaks, but nothing. I’m so angry today with the service of the delivery, yes on the document they deliver 10am 4pm, but hay I did ask to prefer morning as I’m one of the directors and required working on ships and can’t wait all day for a deliver as time is money, If I charged waiting time for one whole day then it would be thousands.
I wish I was working as one of your managers in that store, in promoting customer service, communications, knowledge of products, and especially aftersales and communications with the client and allowing the client to voice their concerns than been shot down with stupid comments. When having a sale with a customer for furniture, they need to communicate with the delivery company that the client requested the morning because of circumstances. Your website says “Awarded and renewed CaseTrust Gold accreditation for storefront businesses, which recognises the highest standards in service quality” this is not the case, I wish to push this higher as I feel the right training, and effectiveness of staff in this department is not where they care about the customer but more of just getting a sale and if they do no sense of urgency of after care.
After purchasing a Waterheater twh608 at Courts for $138 I found the price listed at Harvey Norman for $119 only. As Courts policy for lowest price guaranteed after purchase, the price difference will be refunded if reported to them within 14 days. An email on 8 Nov 2021 was sent to Courts customers service with screen shot of the Harvey Norman price against Courts. An auto reply from Courts stated it takes 3 working days for review and finding. No reply from Courts after a week, another email was sent to Courts to check the status. Reply from Courts that the first email wasn’t sent to them, moreover the 14 days has past, thus nothing they can do. This may be one of the many customer service tactics.
Seriously courts is really horrible to buy from.
I paid extra for guaranteed delivery date online and when they don’t deliver they claimed that the additional charges is just to select date?
*Palm head* why in the world would I pay additional charges to just select a delivery date without any confirmation??
So I decided to just cancel and the agent told me they cancelled it hence I went purchase an alternative. Suddenly almost an hour later, there is an email magically saying they will be delivering it. Called 3 times and emailed 3 times and they say someone will confirm the cancellation but no one did!
This will seriously be the last time I will buy from them ever. Really horrible company and people to deal with. Rubbish!
We would like to compliment Luigi Lim, from Courts Megamart Tampines for his excellent customer service and professionalism. We received our new Hitachi 5-door fridge today and it fits perfectly into the customised fridge space in our kitchen. Importantly, this would not be possible without the expert advice and guidance from Luigi. He patiently attended to the numerous questions from me and my family members and gave us very good advice ? on ensuring the correct dimensions over WhatsApp. This is going beyond the expected service and he attended to us even after completion of the sale. Truly impressive, and we want thank you Luigi for his great customer service, support and help and for his sharing his expert knowledge giving us information to make an informed choice. He has changed my previously bad experience with Courts into a wonderfully, happy experience. Thank you ?
I bought an LG 43 in Ultra HD SMART TV in June 2016 and was advised to take the extended warranty. My tv screen started flickering badly 2 days back so I called the EW hotline who were v efficient to get a technician from the vendor (G-Code) to check out the TV the following morning. He confirmed the LED screen was beyond repair and would need to be replaced. So he took it back and said they would check with the COURTS EW side about whether to repair or replace. I rang them around 3pm and they told me that Courts EW side had decided not to repair but to replace the TV. When I called the Courts EW hotline they said their retail side was checking with the suppliers to offer me an equivalent replacement to my TV model. I was initially quite overjoyed! Then the lady said they would send me an email in the next 1-3 days to confirm the replacement model. I appealed to her to expedite the issue as being without tv for old folks can be very depressing. Especially with Covid can’t go out anywhere to see movies etc. It is easier for those who can use the web to watch the channels and news on our mobile devices and tablets. The following say (today) at 3.30 pm I was concerned as I had not received any update email. The lady I spoke with then essentially told me the same thing but with an extended timeline!! She said I would get the email in the next 3-5 working days!! I told her that was unacceptable and sloppy service. As the case remains pending, it looks like my flickering tv screen problem will take a whole week to resolve. Question-is that acceptable by Courts’ service standards? The impression I get is that Courts is doing well with customer service at point of sale and marketing their extended warranty. I strongly suggest more emphasis on prompt resolution of cases when repairs or replacements are involved. Also when an item is taken away from the customers house, is it not good service to provide a working replacement set as an interim measure especially when the sloppy process is expected to take almost a whole week! ?????
I bought a Toshiba 2 door refrigerator from Courts Ang Mo Kio on the 18th of May this year..
You have a very patient, cheerful and well mannered salesperson by the name of Soon Heng. He was very impressive and very knowledgeable. My wife and I are very happy with his service. We encountered a slight problem with the fitting the fridge through the utility room. Soon immediately contacted the Toshiba service personnel. to attend to our problem. The problem was solved eventually. We are very thankful for the after sales service that Courts AMK provides. It is this type of employee that makes Courts look good.
To consumers who buys any air-conditioning unit from Courts, do not listen to their service installation guys when they advise you not to install new piping, etc – they promise they will come when you need it later after observing if you really need it. I had a super bad experience with Courts. I bought 4 brand new Samsung air-conditioners from Courts. After 1 year, air-conditioner is not cold. When I called for service, they ask you if you bought their warranty. Any free piping if not installed within 6 months (& the guys try to talk you out of installing new piping and use existing ones when they come to the house), will no longer be valid. So good luck to you, you’re on your own. So happens my 6 months fell into the Covid restrictions period so obviously, by the time I discovered my gas pipe is leaking, my warranty has expired. So does Courts honour their obligations? NOOOOOO! So I am stuck with 4 HOT AIR-CONDITIONERs which I just bought not too long ago. The service support staff literally ignores you after saying they will get back to you – receptionist Mabel @62850308 said she will ask management (I dunno whom I called the previous times but all never got back to me). No service at all if you have no warranty (so if there is what Covid19 restrictions then!). They asked me to verify with Samsung whether the pipes are really leaking, so I paid for Samsung to come. Samsung verified “YES”, I need new pipes but after confirming all that, did they come like they “promised’ after giving me “lip service”? NOOOOO!. I noticed Grace above had a bad experience as well with Courts air-conditioners. Looks like its a prevalent issue.
I would like to commend sales staff Jocson Ferdinand Tondo E05658 for his excellent customer service and professionalism during our visit to COURTS (Toa Payoh branch) recently. He was extremely patient with regards to our various enquiries on a vacuum cleaner that we wanted to purchase and a microwave for exchange. He provided us with useful information and this helped us to make an informed decision on our final selection. He also went out of his way to clearly indicate the dates of the warranty and exchange periods of these two products on our tax invoice. He completed the paperwork promptly and we did not have to wait long. The goods have been delivered to us promptly and in great condition. It was a pleasant shopping experience. In view of the great customer service we received from Jocson, we look forward to supporting COURTS in future
I have been patronising courts product for all my household goods for approximately last 6 years.
I have purchased multiple product and always have been sold out by sales person for extended warranty program be it a sofa , bed , vacuum cleaner , washing machine, refrigerator.
They sell it and convince as a best available deal.
Now this time I wanted to avail the same due to a spoiled refrigerator , I am being made to run through multiple pillars and posts in the vain. Unfortunately, I want to canvass of not so unpleasant experience to all my friends.
Problem Statement: On 27- Dec-2020, engaged customer care for spoiled freezer unit on 2 door refrigerator model LG GBB4451GV , Invoice # 867631684330, attended by customer support personal Ms Kavi.
Why is reputed firms like courts hard selling extended warranty program through all its sales person , if there is no system to follow up promptly for customer? When I am buying extended warranty program through courts, why did service personal asked me ( Customer ) to go through LG customer care myself? Where is the courts ownership on the entire loop of communication on extended warranty ? Why customer is the one needed to engage the LG directly ? Why customer need to pay to courts for extended warranty , in the end customer is the one who needs to liaise with every end?
I would like to commend Luigi Lim from COURTS (Tampines) for his excellent service on 24 November 2020. He has certainly gone over and beyond his duty by offering his expert opinions on the fridge that we planned to purchase. He had gone all the way out by helping us to match to the price point that we had seen from another shop, and was with us throughout the entire purchase process, which took no lesser than an hour. He even went the extra mile to bring us over to the washing machine department and helped to link us up to his colleague.
What impresses us the most is his post-sales service in helping us to arrange for the delivery and even helping us to change the colour of the fridge that we had ordered, without the hassle of those long default customer service wait lines. Kudos to Luigi for his professionalism!
I would like to compliment your staff Ms Suhaini Binti Kassim (Anie) at Somerset Outlet. I placed an order for a Maxcoil bedframe and mattress. Within the 3 days, I wanted to change to a King Koil mattress and called the customer service hotline but could not get through despite waiting on the phone for an extremely long time. I finally got through to the hotline after waiting on the hotline for 25mins AND after 3 days (did not want to email yourselves as I wanted to urgently change order). The hotline staff was helpful but said he could not give me the number for Somerset and politely informed me that he will relay the message instead.
However, I did not receive any call even the next day and had to personally go down to Somerset. Ms Anie informed me that the order was processed. Nevertheless, she understood the predicament I was in and offered to help. To cut the story short, she managed to assist in changing the mattress and even the free gift. Throughout all of this, Ms Anie was professional, patient, courteous and helpful despite serving many other customers during the sale.
I wish Ms Anie the very best in her career and that she gets the recognition she deserves from Courts.
I will like to compliment the staff at Courts Lot 1. I wanted to get a 32 inch TV for my parents’ room. The gentleman who attended to me, whom I did not get his name, did not attempt to hard sell me another brand which costs higher when the model he recommended was out of stock. He did not feel that I should pay so much for a 32 inch TV. He then recommended me 43 inch TV that is currently on sale and fulfilled my need of a simple TV for the folks. He got Rahman (I hope I got the name correct) to help me with the invoicing and packing, as I wanted to cash and collect on the spot. The gentleman followed up shortly to explain the self register warranty process. Rahman not only tested the TV for me, he also kindly reminded me to be careful when I do the set up at home, as the TV was a little heavy and I should have someone to help me. After the tied the strings for me to carry, he wanted to help me carry out of the store. I assured him that I was able to manage but he still proceeded to help me carry the TV to the lift. I was impressed with service I had at Courts Lot 1. My previous purchases of laptop and iPad there, had also been wonderful. Thank you so much.
This would be the first and my last time buying furniture from Courts. The service and support provided by Courts Team is as inferior as the furnitures’ quality.
I’ve received a set of dining table and chairs that have dent in the wood, crack in the leg, and also a coffee table with a hole in one of the legs. The dining table also came with legs that have no wood finishing when the other legs do have the finishing. (Team mentioned not supposed to have finishing anyway…What kind of answer is this?)
Called Courts and they took more than a week to rectify but to no closure of the case . Moreover, no one will get back to you unless you chase them again. Each reply i’ve received is actually from my own efforts from chaser.
Each time they promise to get back, nothing is being done.
Who would have the time to do such a chaser every single day?
1) Courts team scheduled a time for defected coffee table to collected but my entire family waited for the whole day and no one came. No calls, no follow-up, I have to call the person whom i spoke to again and the only thing she can tell me is she’s too busy handling other matters so didn’t realise the pickup is not confirmed. (So basically, my case is just not important for her to get busy with, a customer like me who bought a coffee table and an entire set of dining tables and chairs is just not a customer and that she’s the only one who is busy while my entire family is so free to wait at home the entire day on a weekend where we were supposed to have so many other things done.)
On another occasion, another staff can tell me she didn’t want to raise my hopes because she’s not saying the wood that i’ve got is inferior one (which she obviously already highlighted that it’s inferior but ironically i’m paying $599 for inferior wood. Shouldn’t it be priced at $59 then?!) So she continued saying, eventually when i move the furniture around, i’ll still get dents here and there and it’s normal. (Wow, i didn’t know thats how customer service resolve your case and try to tell you that the dents are okay, paying $599 for dented wood is totally fine).
I would think that eventually if the wood gets dent after use, it’s really fine because that’s AFTER USAGE.
But isn’t it ridiculous to tell me this when I’m paying for a totally NEW PIECE BEFORE USE?
– Recommendation: Courts need to train their staffs on basic ethics in answering customers, and not bluntly answer without thinking.
2) Emailed the case and each time i get a response only after i sent a chaser to ask ” How is the progress?” . No one will come back to you on your case. Does that mean if I don’t ask, eventually my case just get dissolved like that??
3) Till date, after 3 weeks from purchase, the entire case is still not totally resolved.
As usual, staff promised to get back, but nope, no answer, not even a courtesy call back to say what’s the status.
With this, I’m penning down my utmost disappointment and frustration over Courts’s service and i’ll never patronise and will never recommend others to, because Courts doesn’t make customers think they are valued.
Let’s not talk about expensive or cheap furnitures, let’s talk about doing business in the ethical manner.
You spend an amount, you expect to get brand new piece in its best form.
Yet, this is the kind of quality plus customer service experience I’ve received from Courts.
We would like to compliment Lam Larry from Courts@Nex for his excellent product knowledge and customer services rendered to us on 10 Oct 2020. The soundbar that Larry highly recommended is indeed with clarity and quality surround sound that provides movie and music enjoyment at home.
But it is with much regret that we asked for refund due to the bluetooth connection problem with our devices.
We really appreciate Larry’s service commitment and sincerity in following up on the status of our feedback and assisted with the refund process.
We wish Larry can take on his career advancement to the next level and he definitely deserves the Management’s recognition.
Compliment of excellent service beyond expectation of Sale Personnel : Leon Chan Ho Wei S30434
Leon attended to me on September 19 by patiently getting to know what I needed. He then not only provided me with information about products but showed me items in store and also searched for those I wanted but were not available in store. He personally ensured I got all the items I wanted in the store, processed document and brought the items to cashier for payment. He even helped provided store address and what information to input so that Grab driver would know exactly where to fetch me.
On my return to the store on October 9 to collect item ready for collection, Leon not only recognised me, but knew my purpose of visit, presented me with the item I ordered and once again ensured completion of process at the Cashier.
Leon’s service attitude is exemplary and beyond excellence. I would definitely recommend people to visit Courts at Somerset because of him. He is definitely an asset to the organisation and deserves management’s recognition.
Linda Chan
I would like to compliment your Staff . James Yu Jin Long (@ Courts Causeway point) who showed his professionalism, patience and kindness throughout the purchase till the end of the whole transaction. I went down to buy Daikin Aircon(Tax invoice: 867636469830). He explained very clearly on the functions and the strengths of the product & even shared his knowledge which I was not sure of.
Even after the transaction was made, I still need to clarify many things from him through watsapp, ranging from the installation date, the collection of free gifts, the problem I faced in the date clash with my renovation and many small matters, even on the actual day of installation, I still need his help because my warranty registration was unsuccessful. He was always very fast and helpful and assuring which made me feel that my deal was most worthy of. Really a big Thank you to Mr James Yu. I think we really need such responsible , courteous, helpful and passionate staff in the organisation to maintain quality service and good image of the organisation.
Finally, I strongly feel that most of the staff at courts@causeway point are quite friendly compared to other outlets which I had been to.
Sincerely,
Chung
TAX INVOICE 876624780600
TOTALLY UNACCEPTABLE SERVICE BY COURTS AND COURTS SUBCONTRACTOR
Yesterday, Courts’ sub-contractor, Comfort, repairmen came at 9 plus in the morning to change the motherboard of our compressor which provides air con to THREE ROOMS. They took one look at the compressor, my master bedroom fan and another fan coil and said they all needed “chemical washing” as they were too dirty and needed to be chemically washed BEFORE they would change the motherboard.
They claimed that the motherboard would spoil if the various units were not cleaned as according to him, “one ear choked how the air flow out to the other ear”. According to them, if they changed the motherboard and it spoiled after the installation of the new motherboard because there was no cleaning of the condensing unit and two fan coils, they would NOT replace another motherboard even though we had a five-year warranty still valid.
IF we wanted them to go ahead with the replacement of the motherboard without any chemical wash, we were told we had to sign an undertaking that they would not be responsible for the next replacement of the motherboard – we would have to bear the cost. He insisted that without any cleaning the motherboard would spoil again even within the next few days. He suggested we call up their Comfort hotline to arrange for chemical wash as they did not have the equipment with them to do it. We told him we had been without the air-conditioning since 17 July and it’s 27 July! And it is not one air-con affected but three fan coils that are not working.
We told them we had called Samsung because we had been directed by Courts to call Samsung when the compressor first broke down on 17 July. The Samsung technicians came on Wed, 22 July (after much much persuasion and hours of phone calls later between 17 and 21 July).
The two Samsung technicians said they could change the motherboard immediately BUT we would be charged $450 for it. Since we had the extended warranty, he advised us to get Courts to do the job instead as we had already paid for the warranty. We told him we thought the warranty was with Samsung!
Obviously NOBODY at Courts nor Samsung seems to be able to provide advice over the phone even with the tax invoice given, whose job it was to fix our problem even when we had given them the reference number. Acceptable service? NO.
Imagine the frustration of now having to deal with Courts again and trying to fix an appointment since we had an extended warranty. After hours spent AGAIN on the phone with Courts and their sub-contractor, Comfort, we managed to persuade them to come on Sunday between 9 and 11 am. They came at around 9:30 pm.
The two men took a flashlight, looked into the fan coil and mentioned it was dirty and choked and needed chemical washing. He also said based on the report given (which he was holding) that there had not been any cleaning done for a long time and therefore the fan coils needed chemical washing.
We told him the Samsung technicians DID NOT mention anything about chemical washing needed. Instead when we asked how often it should be done one of them mentioned about 2 years since our air-con had been bought only in Nov 2018. All they said was the motherboard would solve the problem. And we were charged $50 for the checking on 22 July. Should we be reimbursed by Courts since they gave us the wrong info and sent us on a wild goose chase?
Anyway, we decided to confirm with the Samsung technician what he had told us on 22 July, which is no need chemical wash, just change the motherboard. I told him to please speak to the Comfort technician . They both spoke in Tamil. After we got the phone back to speak to the Samsung technician, the Comfort technician left our house in a huff and started driving off WITHOUT SPEAKING A WORD TO US OR TELLING US WHY HE WAS SUDDENLY LEAVING or why he was rushing off without fixing what he had come to do. He insisted he had other appointments to attend to even though he had mentioned earlier it would just take half an hour to fix the motherboard. He insisted no chemical washing no changing of motherboard.
I would like to ask if this is Courts’ warranty policy and agreement with Comfort. The behaviour of the Comfort technician was SIMPLY UNACCEPTABLE! At first he said if we insisted on changing the motherboard he would do it but we would bear the cost of the next replacement if the motherboard failed because we had not done chemical washing. When we finally agreed to change the motherboard after taking to the Samsung technician, he left in a huff without uttering a single word and i had to run after him to ask him what was going on.
I was so furious i went to the Courts store at AMK to speak to the air-con sales staff. According to the staff, if the item is under extended warranty, it will be replaced again at no extra charge even for a second replacement.
I am APPALLED, SHOCKED AND GREATLY DISAPPOINTED AT THE SERVICE PROVIDED by all concerned in this matter.
We have been WITHOUT air-conditioning since 17 July and we are all working from home – THREE ROOMS AFFECTED, NOT ONE ROOM ONLY.
We are in a DENGUE CLUSTER which means we cannot open our doors and windows. My neighbour spent one week in hospital. Another family of three all had dengue and so have a few others around my house along the same road. I explained this to both Samsung and Courts but rules are rules and you just have to wait we were told.
We had to plead and practically beg for the customer service/scheduling manager/manager to exercise some flexibility due to the exceptional circumstances of this.. Some promised to call back but never did and we had to keep calling back instead of having calls returned to us when they had promised to do so.
I have told my friends the moral of the story is NEVER BUY AIR CONDITIONERS FROM COURTS.
I will now craft my email to your CEO or whoever i think will hear me out and solve this problem of hot humid nights and days working from home the past 10 days.
It has been a VERY FRUSTRATING and EMOTIONALLY DRAINING EXPERIENCE having tolerated the heat, the humidity and the DISAPPOINTING SERVICE the past 10 days.
UNSAFE INSTALLATION
TAX INVOICE 927625553780
I bought a Samsung 2DR Fridge RT32k503ASLl/SS yesterday at Toa Payoh Courts outlet. It was delivered & installed at about 8pm same day.
I was not present at the kitchen when your delivery man/ installer was putting the fridge in place. When he was done, he called me. He informed me not to switch the refrigerator on for 4 hours or longer to allow the gas in the refrigerator to settle down first.
I heeded his advice & left the fridge as left. At about 10pm I went to look at the fridge as there was a noticeable smell around the fridge. When I was inspecting around the fridge I noticed the electrical power point, to which the fridge cable plug was attached to, was damaged. I did not touched it because of the possibility of electrocution or the fridge might be damaged if switched on. As also our apartment is renovated in such a way that the fridge space allocation is just nice for a 2 door fridge, the electrical connection was not easily visible.
I live in this apartment with my wife, both of us are elderly citizens over 60s. And we need the use of the fridge, that was why I paid for same day delivery & installation.
Sincerely disappointed,
David
I would like to dodge a complaint as started with an order of 12 neck pillows on the 7th of Dec, only to have an attention after 2weeks but initiated by myself sending an email asking of my product status of when would the delivery be.
Secondly on the third week, received a decent called by mina claim to be a supervisor or actual to drop a bomb that a particular color has been out of stock while order was made 3weeks beforehand as reservation was not available within the 3weeks. Amazed as the online table says stock available.
Thirdly delivery man came late and no apologize made over the phone or whatsoever, late for 30mins after a promised time of 2-5pm while 3hrs are being redundant. Signed by my father who is half-stroke yet gave no service report or delivery report of 1st half.
Lastly, mina called after a coincidence after dropping the line with the delivery man. Just to land a good news that delivery was available tomorrow rather than on a 31th. That was indeed coincidental that the delivery could be pulled forward.
I believe everything landing in the hands of an experience person could have an Excuse or Excuse, I would clear the air that I would not want an explanation as anyone could but a good compensation with an Apologized, by Wavier. No More Questions from me.
I would like to compliment your Staff . Mohd Suib (@ Courts Tampines) who showed his professionalism & kindness that have impressed both myself & my hubby. He explained in detailed & even taught & shared his knowledge abt s’thg wch we were not sure of. Thank you so much Mr Suib.