Head Office
Countdown Supermarket,
80 Favona Rd, Favona,
Auckland, New Zealand

Customer Service
Phone: 0800 40 40 40
Email: customerinfo@countdown.co.nz
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About Countdown Supermarket
Countdown is a popular supermarket chain in New Zealand, founded in the year 1981. Headquartered in Auckland, the company employs more than 18,000 and operates in over 184 locations. The company operates as a subsidiary of Woolworths Limited.

You can visit the Countdown website to locate a store nearest to your address. The stores stock more than 20,000 items and serve over 2.5 million customers each week. To see the items on discount, you can check out the Specials section on the homepage. The website also has a ‘Food Hub’ providing videos, pictures and recipes of food.

For those who enjoy shopping online, Countdown has an e-store with product categories that include bakery, meat/seafood, fruit/vegetables, canned foods, drinks, frozen foods, kitchenware, personal care, among others. Payment for purchases online can be made using major debit/credit cards. Shipping fee will be calculated according to the area. If you prefer to collect the items at a store, you can opt for same during checkout.

If you are regular at the Countdown, register for the Onecard loyalty program to earn and redeem reward points. There is also the Onecard Visa credit card that gives customers special interest rate, zero annual fee, special savings and much more. For queries on store locations, payment, refund, cancellation, or others, reach the Countdown customer service.