Head Office
9 rue du Commandant Pilot,
92200 Neuilly-sur-Seine, France
Customer Service
Phone: 1-866-325-2746 (US)
Phone: 1-888-328-1922 (Canada)
Phone: 8-800-770-06-06 (Russia)
Phone: 900 107 358 (Spain)
Phone: 01279 774 215 (UK)
Phone: 011 809 6300 (South Africa)
Phone: +603 2141 0051 (Malaysia)
Phone: 65 6838 6333 (Singapore)
Phone: 1800 861 888 (Australia)
Phone: 852 2994 6238 (Hong Kong)
Phone: +33 (0)1 70 48 90 43 (France)
Phone: 0800-25-27-460 (Germany)
Phone: 800 63 09 11 (Italy)
Email: contact@clarins.ca (Clarins Canada)
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About Clarins
Clarins is a French luxury cosmetic, skin care and perfume brand based in Neuilly-sur-Seine, France. Founded by Jacques Courtin-Clarins in 1954, the company manufactures and sells high-end cosmetic products across the world through dealers, departmental stores and pharmacies.
The company originally formulated products based on plant extracts and has since then been selling skin care and beauty products worldwide. Clarins’ sunscreen that was introduced in 1987 gave the company its big break internationally. The Clarins group operates four sub-brands – Clarins, Azzaro, My Blend and Theirry Mugler. The brand also has its own product line for men under the brand ClarinsMen, which was established in 2002. The group also has various high-end perfumes under its name. Thanks to the uncompromising quality of skincare line and functionality, the brand is today a world leader in cosmetics, makeup and fragrance.
Clarins claims its products care the natural beauty and nurturize, regenerate and cleanse skin. One can find a diverse range of products including moisturizers, exfoliators, primers, concealers, foundation, brushes, eye shadows, eyeliners, mascaras, lipstick, lip glosses, cleansers, serums, face treatment oils, body treatment oil and other such innovative products.
My Blend sub-brand has products manufactured according to skin type. One can find various cosmetics developed based on the skin type, age and lifestyle. These products are based on some essential oils and booster formulas which meet the requirements of a woman’s skin. Theirry Mugler and Azzaro are fragrance lines from Clarins.
The company has an eshop facility on their official website. Customers shopping online can purchase products using major credit cards. Clarins offers shipping to 50 states across the US. Shoppers from other regions can browse the catalog from the local Clarins site. You can discover new products on the homepage or the top selling products under the Best Sellers section. There is also an Offers section showing top discounts. There are standard and express shipping options. The rates vary according to destination.
As for the return policy, shoppers can return products unopened and in original packaging within 30 days of ship date. You can sign up on the website for regular newsletters with tips and new launches. Clarins operates a loyalty program for regular shoppers to earn and redeem reward points. Members also enjoy access to promotionals and exclusive offers. For more information or queries on store locations, refund, shipping, cancellation, or others, reach the Clarins support.
Why have you discontinued the green facial cleansing milk with Alpine herbs? It was glorious. The new white velvet cleansing milk is too thick and oily. Thanks.
Why have you discontinued Hydro quench moisturiser in Nude 00? It is the only one suitable for me and several others that I know.
I am going to have to use another product , not Clarins after buying it for many years! Your staff in store do not know why you have discontinued it and assure me that they have passed on many complaints to you!