Cincinnati Bell Head Office
221 East Fourth Street,
Cincinnati, Ohio 45202, US
Cincinnati Bell Customer Service
Phone: 1-888-CIN-BELL (general)
Phone: 1-513-565-2210 (general)
Phone: 1-513-565-9890 (technical support)
Email: CustomerCare@cinbell.com
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About Cincinnati Bell
Cincinnati Bell began operations in the year 1873 as The City and Suburban Telegraph Company. The telecommunications company offers voice, data, internet and TV entertainment services to people located in and around Ohio, Kentucky and Indiana. The company in 2014 expanded the fiber network to cover more than 6,600 route miles. The three main segments of the company are Wireline, IT Services and Hardware, and Wireless.
The Wireline segment’s products and services include data transport, high-speed internet, entertainment, local voice, long distance, VoIP, and other
services. Voice local service includes digital trunking, switched access, information services, and other value-added services such as caller ID voicemail, call waiting, and call return. As for entertainment, the company has launched Fioptics, besides Fioptics TV Everywhere and Fioptics live TV streaming application, to enable access to over 400 channels, including music, movies, and sports channels, besides over 120 high-definition channels
With Fioptics, subscribers can enjoy up to 1 Gbps high speed internet or sharp quality picture on television. The fiber optic connection transmits data in lightning speed. Fioptics TV comes with packages such as Basic, Preferred, Elite and Max. As for add-ons, look for Crystal Clear HD, Whole Home DVR, On Demand, Music Choice and Fiotics Sports. As for Fioptics Internet, there are plans from 5 Mbps to up to 1 Gbps. Each of the plan come with a variant in features and price. With such blazing speed, one can download and upload in a jiff, stream without buffering and do much more. Browse the website to check if the service can be availed at your location.
And there is home phone packages that come with unlimited local calling, long distance calling, among others. Cincinnati Bell also offers home security and energy solutions. Visit the nearest store for more details. If looking to view your bill or access your account online, click here. You can also pay your bills using credit and debit cards. For more details, visit the website or speak to a Cincinnati Bell customer service representative.
I visited the Kenwood store and was very impressed with the service I received. Mike Brien, waited on me he was very pleasant and went above and beyond to make my visit a good one. It’s hard to find people these days who take pride in their jobs.
I’d like to brag a moment on Cincinnati Bells customer service!! I am a newly work at home employee and started having computer issue. After contacting my help service with the company I work for they told me to contact my internet service provider. The customer service telephone agent was very helpful but had to send a technician out to my house. Josh Allen was extremely through, very polite, and went above and beyond for me. It was not my service provider Cincinnati Bell Fioptics it was a piece of my equipment causing my system slowness and kicking my out of the program. I am so pleased with the service I received today that I will continue to do business with Cinnamon Bell. Thanks so much Josh and your company should be proud to have you as an employee!! OUTSTANDING!!
My land line was not working and had requested a technician to come out.
Tyler Paolello arrived and was able to immediately diagnose the issue!
He was very professional, friendly and wore his mask!
I enjoyed our conversation and the information he relayed to me!
Kudos to Tyler! Great employee of Cinti Bell!
I recently had one of the employees Gary Carey come out to my house to troubleshoot a problem I was having with my internet. Short story, it was not reaching the house, especially when it rained or was damp. He was very diligent and explained what he was doing to address the issue. He said he made several repairs/changes along my connections for which I do not understand.
He was able to increase my speed with a few dollar savings monthly. Time will tell if my troubles have been resolved long term, but I felt compelled to let comment that he represents both himself and Cincinnati Bell in a professional manner.