Cdiscount.com: Your guide to contact for assistance

Head Office
Cdiscount SA
120-126 quai de Bacalan
33067 Bordeaux, France
Phone: +33 5 57 14 45 00 (corporate)

Customer Service
Phone: 3979
Email: avantvente-info@cdiscount.com
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About Cdiscount
Cdiscount is a French ecommerce company founded in the year 1999, and operating as a subsidiary of Cnova. The online retailer of goods and services has its headquarters at Bordeaux, France. With more than 16 million registered users shopping on its website, Cdiscount today is undoubtedly the largest in its industry. Not just as an online marketplace, Cdiscount is frequented by consumers for its steep discounts and value-based pricing.

The website, visited by more than 2 million users each day, boasts of over 40 million products that span 40 categories and 2000 sub-categories. From clothing, home appliances, electronics to furniture, Cdiscount deals with everything one can imagine and possibly need. On an average day, the online retailer clocks sales of 85,000. For dispatch of small parcels, Cdiscount manages warehouses that are of the size of 108000 m2. There are separate warehouses for storage of wine as well as storage and distribution of heavy products.

Shoppers can search for products by keyword or department-wise on the website. Major product categories include home appliances, furniture, home decor items, bedding, pet products, hardware, tools, computers, smartphones, printers, video games, televisions, luggage, baby products, toys, and sporting goods. There is a Sale section with a wide range of products available on massive discounts. There is Cdiscount à volonté program for those who would like to receive exclusive offers, free shipping and express delivery. You can join the membership program on trial and then proceed to a paid subscription.

Cdiscount is not only popular for the large product catalog, but also a range of services designed for travellers and consumers. You can book hotel, flight and tour package on the website; register for cheaper and reliable electricity; discover postpaid/prepaid phone plans; buy beauty care products and services; purchase eye glasses and general drugs; and book tickets for movies, concerts and events.

Purchases on Cdiscount can be done using PayPal, Visa, MasterCard, Discover and American Express cards. You can also pay as cash at an authorized outlet. Cdiscount’s own branded credit card offers cashback and additional savings on purchases. During checkout, you can see the shipping options. You have both standard and expedited shipping. The costs and shipping timeframe varies according to the shipping method.

Not just France, Cdiscount also ships to most locations across Europe. Shipping partners include Chronopost, Colissimo, DHL, and EMS. If you prefer to have products shipped to a Cdiscount partner delivery point, you can do same and pick up the product at your convenience. You can track status of order and delivery by signing into your account. And for those unhappy customers, Cdiscount also has a return policy in place. Most general merchandise can be returned within 14 days for a full refund. There are certain product segments that do not fall under this. Do browse the website’s Help or FAQ section for terms and conditions.

Like Amazon and other marketplaces, Cdiscount also allows manufacturers and business owners to monetize by uploading their products on the website. There are already some 8,400 sellers registered on the platform. Registering as a seller on Cdiscount is a less tedious process. After the successful onboarding, you can start uploading your products, set a price and scale up revenue. You can even advertise your products to gain more exposure. As for shipping, you can choose to ship the product directly or to one of the Cdiscount warehouses. For complaints or queries on payment, cancellation, refund, career, or others, reach the Cdiscount support.