CarParts.com: How to contact for inquiries

Head Office
2050 W. 190th St.
Suite 400
Torrance, CA 90504
United States

Support
Phone: 1-866-529-0412
Email: feedback@carparts.com
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About CarParts
CarParts is an online auto parts retailer that began in the year 1995. Formerly US Auto Parts Network, CarParts sells automotive parts and accessories on its website. The catalog boasts of more than 1.2 million SKUs. Operations are managed from the company’s headquarters at Torrance, California. Dealing with both domestic and international brands, on the website you will find a variety of items with competitive pricing. The orders are seamlessly fulfilled through fulfillment hubs at Las Vegas, La Salle, Chesapeake, and Grand Prairie. Till date the company has delivered more than 50 million products. The technology driven company trades on Nasdaq under the symbol PRTS.

Customers can shop on the CarParts website or smartphone app. You can make a search by keyword, brand or category. You can also select your vehicle and make to see a list of parts suitable for the model. As for parts and accessories you can shop online, you have bumpers, fenders, hoods, grilles, windows, fuel tanks, tailgates, headlights, tail lights, air filters, radiators, fan cooling systems, air conditioning, cranks, pistons, axles, clutches, fuel systems, engines, brake discs, shocks, pads, suspension, steering, speed sensors, tools, garage accessories, and jacks. Interior and exterior products include hoods, deflectors, car covers, door handles, locks, carpet, floor mats, sun visors, seats, to name a few. You also can find a variety of wheels and tires.

While shopping on CarParts.com customers can filter products by a number of parameters. You can filter products by brand, series name, price, color and condition. When you click on a product, you can see detailed description, along with size and specifications. Besides general product information, there is a Q&A section answering popular questions on the product. As you scroll down, you will see reviews left by other users. This will help you decide on whether to make the purchase final. New customers can register an account on the website to get started. Once signed in, you can checkout or add a product to wishlist to purchase later.

Purchases on CarParts can be made using major credit and debit cards. The website accepts Visa, MasterCard, Discover, American Express and PayPal. As you checkout, you can see the available shipping options. You have both standard as well as express shipping options. The Overnight and 2-Day shipping will help you receive the item faster. The delivery costs and timeframe will be revealed as you select the preferred option. Most orders are processed and will leave the warehouse within 24-48 hours. After confirmation, you will receive an email with tracking information. Not happy with purchase? Most products come with a 90 day return policy. More details are published under the Refund Policy or FAQ section. Note that special-order products and custom made products cannot be returned.For complaints or queries on payment, cancellation, refund, warranty, service centers, manuals, or others, reach the CarParts support.