Head Office
Buffer, Inc
2443 Fillmore Street
#380-7163, San Francisco, CA 94115
United States
Customer Service
Email: hello@buffer.com
Phone: nil
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About Buffer, Inc
Buffer is a leading social media management platform first launched in 2010. It boasts of more than 5 million people that have signed up to use the suite of products to drive traffic, improve fan engagement and strengthen social media presence. The suite of publishing, engagement, analytics, and collaboration tools are used by top brands, businesses and agencies around the world.
There are more than 80,000 businesses using Buffer to schedule posts, analyze performance and manage Facebook, Twitter, Instagram, LinkedIn and other social networks in one place. Brands using Buffer include Intercom, Shopify, GitHub, Microsoft and HelpScout. Users can schedule posts for all social accounts at once. Buffer will publish the posts according to the schedule set. Users will be able to see the performance through the analytics. You can see the post reach, the impressions, the clicks on links and shares. With one Buffer account, you can add multiple team members and set access levels too.
Talking of social media engagement, Buffer allows marketing and support teams to respond to social conversations from a single dashboard. You dont have to switch between social media platforms and can respond to queries of users from Twitter, Facebook and Instagram from one single inbox. As for posts you can publish on your social media accounts, it can include link, text, picture or video. All this can be done on web as well as Buffer’s Android and iOS app.
The basic version of Buffer is free. The free plan has restrictions on number of social accounts and the scheduled posts per profile. You can upgrade to Pro and Small Business plans for more features. The Pro Plan allows up to 100 posts and can connect close to 8 social accounts. For adding more social accounts and setting large number of scheduled posts, the Small Business plan is best suited. The paid subscriptions can be started for free initially. You can pay for your subscriptions using Visa, MasterCard, American Express, Discover and bank transfer.
If you are just starting, there are a number of resources and webinars to guide you through. The FAQ section has answers to queries on billing, technology and features as well. Interested in a career with Buffer? The Jobs section shows the current openings and the locations. You can also read the perks and benefits of working with Buffer. For more information or queries on payment, refund, cancellation, subscription, job/career, or others, reach the Buffer support.
