Find below the customer service details of Webroot. Besides contact details, the page also offers a brief overview of the security software suite.
Head Office
Webroot Inc
385 Interlocken Crescent
Suite 800, Broomfield, CO 80021
United States
Customer Service
Phone: 1-866-350-6089 (individuals)
Phone: 1-800-870-8102 (business customers)
Email: [email protected]
Email: [email protected]
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About Webroot
Webroot is a popular antivirus and malware protection suite that was first introduced in the year 1997. Operating as a subsidiary of OpenText, the American cybersecurity software company is headquartered at Broomfield, Colorado, with branches in Australia, UK, Ireland and Japan. Webroot’s software for home and businesses offer protection against viruses, ransomware, phishing and identity theft. The cyber security solutions currently protect more than 286 million devices. The antivirus and security suite received PC Magazine’s Editor Choice award in 2021. It was the second time in two years Webroot received the top honor.
The company’s product offerings currently consists of SecureAnywhere AntiVirus, Internet Security Plus, Internet Security Complete, Webroot WiFi Security, and mobile security for Android and iOS. The basic plan offers protection for one device for an entire year. It protects PCs and Macs from any threats, scans device without interruption, protects from ransomware, has real-time anti phishing blocks, and offers protection of network connection. With the higher plans, you get protection of smartphones and tablets, along with securing of online accounts, usernames and other personal information. Webroot claims its scans take about 20 seconds and is 60x faster than competitors. The software also uses less system resources and loads faster to further enhance performance.
For those who are heavily into gaming, Webroot has introduced the SecureAnywhere AntiVirus for PC Gamers. The software is optimized for any gaming system and is designed to provide complete virus protection without any lag or interruption. The WiFi Security meanwhile offers VPN protection for PC or smartphone devices. Through VPN you can be assured of secure connection, with protection from hackers or malware. It will hide your IP address so you are safe from anyone spying or tracking your data. You can set up WiFi Security in just few minutes. You can choose from a package for protection of 3 devices or 5 devices. You can get an overview of Webroot’s products or compare the plans on the website.
If you are new to Webroot, you can download the software and start a free trial. For up to 14 days you can try the software without payment or providing any credit card information. If you are an existing customer, you can sign into your account on the website to renew or upgrade. Once your subscription is active, you will receive a product license keycode to activate the software. If reinstalling the software, you can use the same keycode on the same or different device. Those who purchased the software at a retail outlet, will find the keycode under the sticker on the back of the box.
Payment for new subscriptions can be made using any major credit card or PayPal. If you want to re-download Webroot SecureAnywhere, you need to fill the request form online. Your email and last name shown on the subscription will be needed for same. To renew an existing license, you can login to your account or use the Renew tab on the top menu of the website. If you have the software installed in your system, you will find the keycode under My Account.
Besides individuals, Webroot has products designed for small and medium-sized businesses. The Webroot Smarter Cybersecurity solutions offers Remote monitoring management (RMM) integrations and help protect businesses from ransomware and other cyberattacks. The product lineup includes Business Endpoint Protection, DNS Protection and Security Awareness Training. You can take a free trial for 30 days before going for a paid subscription. There are number of informative articles and resources to educate on the various threats and cyber security solutions. You can also visit the Support section for frequently asked questions on troubleshooting, system requirements, account management and others. For queries or complaints, reach the Webroot customer service via phone or email.
