British Gas Head Office
British Gas Trading Ltd
Millstream, Maidenhead Road,
Windsor, Berkshire SL4 5GD
United Kingdom

British Gas Customer Service
Phone: 0800 294 9650 (Home Services)
Phone: 0800 072 8632 (gas & electricity complaints)
Phone: 0800 980 6005 (new customers)
Phone: 0800 691 1927 (business customers)
Phone: 0800 111 999 (electrical emergencies)
Phone: 0800 048 1000 (breakdowns & enquiries)
Email: customercomplaints@britishgas.co.uk
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About British Gas
british-gasBritish Gas is one of the oldest companies in the UK, set up as The Gas Light & Coke Company in the year 1812. Today, it is a leading energy company, owned and operated by Centrica. Serving over 11 million domestic energy customers, British Gas’ products include gas, electricity, boilers and central heating, plumbing and drains, renewable energy and home appliances. It has a nationwide network of over 10,000 engineers and a modern national equipment distribution centre. Overall, British Gas employs nearly 30,000 people.

For residential customers, there are four energy tariffs – Fixed Price, Standard, HomeEnergy Reward and HomeEnergy Capped. After signing up for a new connection, British Gas engineers will visit your premises and install your gas and electricity infrastructure and free energy meters. If you have old equipments, the same will also be upgraded. You get the cutting-edge smart meters that automatically send meter readings. It has a monitor that shows how much energy is used in pounds and an app that will let you track the readings and pay your bills using credit or debit cards. The readings on smart meters can be taken every half hour, daily or once a month. You can get details of both gas and electricity.

Another cutting-edge product of British Gas is Hive Active Heating, a wireless thermostat that comes with an award-winning app. Through the app, users can control heating, set reminders and hot water schedules. Hive works with most boilers. It can be managed on mobile, laptop or tablet.

Need a new boiler? Book a free heating adviser who will do an assessment of your home and make the right recommendations. British Gas also offers a range of covers for your boiler, heating, electrics and plumbing.

Besides residential customers, British Gas also boasts of supporting thousands of businesses and corporates. It’s products are used by over 500,000 businesses across the country. Also businesses can choose British Gas to maintain their gas or boilers, building energy management systems, among others.

To view your bill, make payments, or book an engineer, click here. Payment for bills can be made using debit/credit cards online, internet banking, at PayPoint outlet or by using a Payment Card. For more information or queries on new connections, billing, meter readings, complaints, or others, reach the British Gas customer service via phone or email.

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Last Update: September 18, 2024