British Gas Head Office
British Gas Trading Ltd
Millstream, Maidenhead Road,
Windsor, Berkshire SL4 5GD
United Kingdom
British Gas Customer Service
Phone: 0800 294 9650 (Home Services)
Phone: 0800 072 8632 (gas & electricity complaints)
Phone: 0800 980 6005 (new customers)
Phone: 0800 691 1927 (business customers)
Phone: 0800 111 999 (electrical emergencies)
Phone: 0800 048 1000 (breakdowns & enquiries)
Email:ย customercomplaints@britishgas.co.uk
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About British Gas
British Gas is one of the oldest companies in the UK, set up as The Gas Light & Coke Company in the year 1812. Today, it is a leading energy company, owned and operated by Centrica. Serving over 11 million domestic energy customers, British Gas’ products include gas, electricity, boilers and central heating, plumbing and drains, renewable energy and home appliances. It has a nationwide network of over 10,000 engineers and a modern national equipment distribution centre. Overall, British Gas employs nearly 30,000 people.
For residential customers, there are four energy tariffs – Fixed Price, Standard, HomeEnergy Reward and HomeEnergy Capped.ย Afterย signing upย for a new connection, British Gas engineers will visit your premises and install your gas and electricity infrastructure and free energy meters. If you have old equipments, the same will also be upgraded. You get the cutting-edge smart meters that automatically send meter readings. It has a monitor that shows how much energy is used in pounds and anย app that will let youย track the readings and pay your bills using credit or debit cards. The readings on smart meters can be taken every half hour, daily or once a month. You can get details of both gas and electricity.
Another cutting-edge product of British Gas is Hive Active Heating, a wireless thermostat that comes with an award-winning app. Through the app, users can control heating, setย reminders and hot water schedules. Hive works with most boilers. It can be managed on mobile, laptop or tablet.
Need a new boiler? Book a free heating adviser who will do an assessment of your home and make the right recommendations. British Gas also offers a range of covers for your boiler, heating, electrics and plumbing.
Besides residential customers, British Gas also boasts of supporting thousands of businesses and corporates. It’s products are used by over 500,000 businessesย across the country. Also businesses can chooseย British Gas to maintain their gas or boilers, building energy management systems, among others.
To view your bill, make payments, or book an engineer, click here. Payment for bills can be made using debit/credit cards online, internet banking, at PayPoint outlet or by using a Payment Card. For more information or queries on new connections, billing, meter readings, complaints, or others, reach the British Gas customer service via phone or email.
Over 2years ago we had a new cylinder fitted in the loft, because the old one was leaking into our bedroom ceiling.But not before we had to have a number of engineers saying there was nothing wrong with it. Eventually we had a Lady engineer saying it definitely needs replacement.So it got replaced and we got the ceiling repainted with a specialist paint cover.The water supply from the cylinder was very bad giving us about 2inches of water before spluttering and giving in.Unfortunately for us we have had a number of illnesses and not been able to have a bath so it was put on a back burner for us.We now have the ability to have a bath, so called the engineers to look at it.3 visits later they seem to have fixed it, but unfortunately the engineer has caused another large stain on the ceiling, for which he apologised.
So now we are at the stage of having to get the ceiling made good again,this procedure did not come cheap last time as we had to have some specialist paint to cover the stain,just emulsion did absolutely nothing.We have rang customer services and, well to be blunt was told you cannot claim anything as it happened 2 years which it did, but it has happened again.The engineer looked at the ceiling and confirmed it must have happened when fixing a new ball cock. What we are asking for is compensation for all the inconvenience of having to get the ceiling painted again with this specialist paint, and then painted with emulsion again.