Head Office
Borderfree, Inc
292 Madison Avenue,
5th Floor, New York,
NY 10017, United States
Customer Service
Phone: 1-212-299-3555
Email: customercare@borderfree.com
International Support
Phone: 1-866-921-1861 (Canada)
Phone: 1-800-823-618 (Australia)
Phone: 1-800.90-3149 (Hong Kong)
Phone: 1-800-101-2208 (Singapore)
Phone: 810-800-2837-1012 (Russia)
Phone: 0-800-068-9314 (UK)
Phone: 8000-4440-533 (UAE)
____
About Borderfree
Borderfree is an ecommerce solutions provider founded in the year 1999. The platform, used by millions of shoppers around the world, enables US retailers to reach a larger audience globally. The platform enables retailers to expand globally, with the benefit of reaching to customers in more than 200 countries, transacting in 60+ currencies. Borderfree handles all the packing, shipping, payment processing and everything in between. Headquartered in New York City, Borderfree manages its operations through its offices in Tel Aviv, Toronto, Dublin and Shanghai. Global technology company Pitney Bowes acquired Borderfree in 2015 for about $395 million.
The international e-commerce services provider makes shopping more easy and convenient for non-US customers. Borderfree removes the hassles by sourcing the newest and authentic products directly from retailers and making shopping painless for international customers. Shoppers can even view the site in their own language and pay by local currency. The store directory currently includes brands like Harrods, Harvey Nichols, Dune London, Cue, Aquila, General Pants Co, Jeanswest, Johnny Bigg, Leona Edmiston, Pepe Jeans, SABA, and Veronika Maine.
Shopping on Borderfree can be done by store or category. Products you will find include apparel, shoes, bags, fashion accessories, tableware, among others. Borderfree members enjoy shopping at best stores, secure express checkout, reliable global shipping, order tracking and 24/7 customer service. New accounts can also be opened during checkout at participating Borderfree stores. Payment for purchases can be made using Visa, MasterCard, Discover, American Express and PayPal. Borderfree supports billing in more than 70 currencies.
Shipping costs are calculated according to the weight of the item, destination and factors like customs and taxes. As for returns, it varies from store to store. The international return and exchange policies are available on the website to read. If your merchandise has been returned, refunds get processed within 5-10 business days. For more information or queries on payment, refund, shipping, taxes, cancellation, or others, reach the Borderfree support.
I ordered Nautica sweaters and they delivered to Borderfree but someone at Borderfree mixed up packages so now I have a package of Hanna Andersson’s children’s clothing and someone has my Nautica sweaters that I got my husband for Christmas. It has the Nautica shipping label but wrong package. I really hope this can be rectified.
You make it impossible to contact you. For your recording (customer service) to say to Contact the Store is not helpful. I don’t know the store it only shows a number 4104 then you prompt only shows names of store not by number. Stalemate! How am I supposed to know what the charge is on my account?