Head Office
Bonanza Inc
3131 Western Ave Ste 428
Seattle, WA 98121-1028
United States
Phone: 206-588-5849
Customer Service
Email: support@bonanza.com
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About Bonanza
Bonanza is a growing online marketplace founded by Bill Harding in 2007. Competing with the likes of Amazon and Etsy, Bonanza boasts of more than 30 million items on its catalog. Formerly Bonanzle, the seller-centric marketplace operates from its headquarters at Seattle, Washington. More than 50,000 sellers are doing business on the platform, selling from apparel to electronics and everything in between. The platform connects buyers and sellers from more than 200 countries. Thanks to the brisk business and growing customer base, Entrepreneur Magazine recognised Bonanza as the Best Entrepreneurial Company in America.
The Bonanza website has a user-friendly interface, with options for shopping from hand-picked lists, collections or items. If you are looking for hot bargains, there is the Coupons & Deals specially designed for that purpose. You can further shop on the website by keyword or by exploring the categories. As for what you can shop, the options are endless. You have clothing, shoes, bedding, furniture, cosmetics, fragrances, collectibles, antiques, handbags, computers, cameras, smartphones, digital goods, books, musical instruments, sporting goods, toys, and pet supplies, to name a few. Some of the top brands you will find include Gap, J.Crew, Nike, Ralph Lauren, Calvin Klein, Kohler, KitchenAid, Avon, Clinique, Dove, Coach, Fossil, Louis Vuitton, Samsung, Apple, LG, Lenovo, HTC, Sony, Dell and HP.
Shoppers can filter products by brand, feature, price and other parameters. And on each product age, you can read the description, see the shipping and return policy. You can add the item to wish list, or checkout for instant buying. If you have queries, you can reach the seller directly. Shopping on Bonanza can be made using Visa, MasterCard, American Express, Discover and PayPal. Bonanza currently processes all payments through PayPal, Amazon Payments and Stripe. While standard shipping can take 6-8 business days to US, you can expedite an order by choosing express shipping during checkout. Most items are shipped through USPS, FedEx and UPS.
Not happy with item received? Most sellers have a return policy in place. If no return is accepted the same will be mentioned. On average, most products come with a 30 day return policy. If there is a dispute with a seller on product or refund, you can click on “report a problem” link to escalate the concern. The link will appear at the order summary page 14 days after purchase. You can also file a dispute with the payment processor. While PayPal requires that you file a dispute within 180 days of purchase, Amazon Pay only allows up to 75 days. Browse the Help center for frequently asked questions on payment, cancellation and related.
Are you a manufacturer or business owner? You can register as a seller on the platform and get access to powerful selling tools to scale your business. Sellers can register and start for free. There is no fee for listing items. Advertising fees are collected when you make a sale. There are currently four advertising levels – Basic, Standard, Superior and Elite. And for access to premium tools and resources to drive traffic, you can subscribe to a Silver, Gold, Platinum or Titan membership. Without a membership as well, you can list items on the platform, get marketing tools, seller stats dashboard and a customizable online store. For complaints or queries on payment, cancellation, refund, or others, reach the Bonanza support.
