Contact of MyFedLoan student support (phone, email)

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Find below customer service details of MyFedLoan, including phone and email. Besides contact details, the page also offers a brief overview of the loan servicing agency.

Head Office
Pennsylvania Higher Education Assistance Agency
1200 North 7th Street
Harrisburg, PA 17102
United States

Phone: 1-800-655-3813
Phone: 1-800-699-2908
Phone: 717-720-1985 (international)
Email: [email protected] (general)
Email: [email protected] (Direct Loan Consolidation)

About MyFedLoan
MyFedLoan is a student loan servicer launched by the Pennsylvania Higher Education Assistance Agency. It was created to support the US Department of Education’s efforts to service student loans. Officially operating as FedLoan Servicing, the organisation serves students whose loans come under the William D. Ford Direct Loan Program. One of the three for-profit federal loan servicing companies, MyFedLoan has its headquarters at Harrisburg, Pennsylvania.

There are several loan types available to pay for on the MyFedLoan platform. Loans it services include Federal Subsidized, Federal Unsubsidized, Direct Plus Loan and Direct Consolidation Loan. All loans can be managed on the MyFedLoan platform. Borrowers will need to create an account and login to review loan balances, interest rates, download forms or track repayment progress. Further, registered users can also view and print 7 years of tax information such as IRS Form, student loan interest summary statement and others.

When opening an account you will need to share your social security number along with relevant details pertaining your loan. MyFedLoan will assign a unique 10-digit account number that can be used on forms or for any future correspondence. Once an account has been created, you can access same and manage while on the go using the Android or iOS app.

Borrowers enjoy a number of repayment options. You have PAYE – Pay As You Earn, IBR – Income Based Repayment, ICR – Income Contingent Repayment, and REPAYE – Revised Pay As You Earn. All those who enroll in an IDR plan will get approved for up to 12 months at the payment amount. After the first year, you will need to “recertify” to set payment based on income. The recertifying is mandatory for all borrowers every year. The same can be be done conveniently online.

Have several loans running? The Direct Consolidation Loan will allow you to combine the federal education loans into a single loan. However, for the same the borrower must be out of school and have at least one Direct Loan or FEELP loan. It must be in grace, repayment, deferment or default status. When in school, borrowers dont have the burden of paying the loan. After school, you enjoy grace time when you can start preparing to pay back the loans. Registered users can access the Manage Repayment Tool to know the monthly payment amount. There are several repayment plans that are based on income and loan debt.

When in repayment, you can choose an affordable payment based on income. The Income-Driven Repayment (IDR) plans are based on income, family size and state of residence. Borrowers will be approved for 12 months after which again a new request and income documentation must be submitted. You also have Standard Repayment, Graduated Repayment, Extended Fixed Repayment and Extended Graduated Repayment. The eligibility criteria and benefits can be read on the MyFedLoan website.

As for ways you can pay, you have a number of options. Borrowers can apply for Direct Debit and qualify for a 0.25% interest rate reduction. It is a free and convenient way to make student loan payments automatically on time. FedLoan Servicing electronically deducts payment from checking or savings account. To add account, update existing account or remove Direct Debit, you can sign in to your account. Besides Direct Debit, you can make payments online or by phone any time. The automated phone system will allow you to make a payment any time with just your 10 digit account number. Paying by mail is also an option for those who would like to make a check or money order.

FedLoan Servicing recommends borrowers to make payment at least 5 to 7 days before due date. By choosing to pay loan ahead of schedule and by making more monthly payments, borrowers can save on interest and clear loan earlier than estimated. Your account will be considered delinquent or defaulting when missing on two or more payments. In such a case, you can consider changing payment due date, plan and postponing payments through deferment or forbearance. If you are in the military, note that there are several payment postponement options available for military service members. For complaints or queries on registration, forms, payment, cancellation, or others, reach the MyFedLoan support.

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