Find below the customer service details of Bluemercury. Besides contact details, the page also offers a brief overview of the luxury beauty retail chain.
Head Office
7250 Woodmont Avenue, Suite 200
Bethesda, MD 20814
United States
Support
Phone: 1-800-355-6000
Email: team@bluemercury.com
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About Bluemercury
Bluemercury is a chain of American beauty stores that sells spa treatments, and luxury beauty products, and is a haven for all beauty lovers. There are more than 170 Bluemercury stores in different neighborhoods across the country. All the stores have a spa and provide other beauty services.
Bluemercury was founded as an online store for luxury cosmetics by Marla Malcolm Beck and Barry Beck in Georgetown, Washington, D.C in 1999. All the products sold by the company are cruelty-free, paraben-free, and phthalate-free, and most are vegan and gluten-free. Also, some products are infused with vitamins. When you visit Bluemercury stores to purchase any beauty item, you can seek advice from experts. First-time customers get 10% off on all products.
You can shop by category or by brand on the website. Popular brands that are available on the catalog include IS Clinical, Kiehl’s, La Mer, M-61, Noble Panacea, OSEA, Revive, Tata Harper, among other brands. You can choose different sections like makeup, haircare, bath and body, fragrance, sun care, and bestsellers. You can shop for different categories under skincare products like cleansers, exfoliators & peels, eye care, lip care, masks and moisturizers. The Wellness section is a popular category. You can shop for tablets, powders, herbal powder, and tinctures from a wide range of vitamins and supplements. There is also a separate section dedicated to men’s grooming and personal care. For the most popular products, you can visit the Best Sellers section. Some of the most effective skincare, haircare, tools, make-up and accessories can be found here.
Beauty Alfresco is a section that offers seasonal favorites. Whether you are looking for summer essentials, winter skincare, or want to make a conscious choice, the different categories in this section offer something for everyone. You can choose products by brand, benefits, concern, ingredients, SPF, price, and more ways to shop.
If you are a regular shopper, register for the reward program called BlueRewards. You will get standard free shipping and $10 for every $250 you spend. This is applicable for both online and in-store shopping. There are 3 levels of membership- silver, sapphire, and platinum. With membership, you will get exclusive birthday gifts, other surprises, free shipping on no minimum spend, event invitations, and other benefits.
Bluemercury provides “try before you buy” at stores. You can get complimentary products from the store before you purchase a full-size product. This helps in building trust among consumers. Bluemercury offers a free return on all purchases. Items purchased at the store can be returned at any Bluemercury store near you. Online bought items can also be returned online, or by mail. In case you are returning by mail, you will have to collect a return label. However, exchanges can only be made at the store. Use the store locator on the website to find a store near you.
Same day delivery is also available when you purchase from certain stores. You can use the store locator on the website to find stores that offer services like curbside pickup, same-day delivery, and complementary ship-to home. The ground shipping and two-day shipping is free for all members. However, no-members have to pay $10 for two day shipping. Ground shipping is free for orders spend over $100. Besides major credit cards, Bluemercury accepts payment through Klarna. With Klarna, you can choose to pay later after your purchase is complete. You will have to select Klarna at checkout and split your purchase into four interest free payments. You can pay online or in the app.
