Find below the customer service details of Azercell. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
149 Tbilisi prospekti
Baku, Azerbaijan
Support
Phone: *1111
Phone: +994 012 4904949 (prepaid)
Phone: +994 012 4905252 (postpaid)
Email: customercare@azercell.com
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About Azercell
Azercell is a leading telecommunications company in Azerbaijan, a country located in the crossroads between Asia and Europe. Founded in 1996, Azercell offers prepaid and postpaid mobile services. It has a nationwide geographical coverage of about 95% and currently caters to more than 5 million customers. Azercell was in fact the first to introduce mobile internet services, GSM technology and 4G in the country. The official website states it has invested more than $1bn in infrastructure and related projects to expand the telecommunications sector. Besides Baku and the Absheron Peninsula, it has 4G stations in Ganja, Barda, Shamkir and Lankaran. If you have a 4G-enabled smartphone and SIM card you start enjoying blazing speed on the 4G network. The Baku-headquartered company is the only company in Azerbaijan to have been awarded Platinum Certificate of International “Investors in People” Standard.
New subscribers can join Azercell by ordering a SIM online. You can choose a number of your choice, customise and activate a plan to start using. Visit any nearest dealer outlet to complete the formalities and start a plan on your number. If you are with a different network operator, through Mobile Number Portability you can move to Azercell and yet retain your number. Explore the various offers on prepaid and postpaid plans published on the website. The tariffs vary according to the usage requirement. There are prepaid plans with data as low as 750MB with 75 free minutes. For more data and minutes, you can choose those with 2GB, 5GB, 15GB or 60GB plans. If you are out of data, you can always activate a data pack.
To call or surf without interruption choose the postpaid plans that come with a monthly contract. There are plans with 5GB, 25GB, 50GB and 75GB data. Azercell customers enjoy missed call alerts, call forwarding, call barring and conference call facility. Want to transfer money? Azercell postpaid subscribers can make secure payments through direct bank transfers. Travelling abroad? Don’t forget to activate roaming on your number. To save costs on data and calls while travelling, you can activate a roaming pack. There are packs with validity of one day to up to a month. If you are a business owner, Azercell has a range of services to run your business smoothly. You can opt for a leased line that offers high speed connectivity or Wi-Fi USB, Mi-Fi and WTTx modems. Internet subscribers can connect up to 10 devices on the same connection.
As for payment, prepaid users can top up their number with online payment services. Additionally, they can top up number through a scratch card or by visiting an ATM kiosk. Subscribers can check their balance and active services by simply sending an SMS. Download the Azercell smartphone app for Android or iOS to enjoy a range of services at the tap of your finger. You can know balance, top-up number, renew or change active packages, and much more. For queries or complaints on new connection, activation, cancellation, or others, reach out to the Azercell customer support via phone or email.
