Find below the customer service details of Avito. Besides contact details, the page also offers a brief overview of the Russian classifieds portal.
Head Office
Lesnaya 7a,
Moscow, Russia
Support
Phone: 8 800 600-00-01 (general)
Phone: 8 495 228-36-30 (corporate)
Email: [email protected] (business)
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About Avito
Founded in 2007, Avito is currently the market leader in the Russian classified ads with over 10.3 million daily traffic, as of 2019 data. It mainly aims at advertisement of goods, automobile, jobs and services, real estate and it is easy to say that it has almost all the heads filled in it. In total there are over 60 million listings on the website currently and over 5,00,000 new listings come up on a daily basis. Avito had Slandro and OLX as their major competitors in Russia which were merged in 2013 to head the Russian classified ads business. It was a milestone then as it took the company to be second in the world just before Craigslist.
Using Avito is extremely simple. You just have to create your profile with all the necessary details like name, location, contact and verification. These are mandatory information that the website requires in order to keep the platform with genuine users. They filter their users with utmost care to avoid scams over the platform. The rules for the website are for the betterment of the user and they are easy to understand. After creating a profile on the website, all you have to do is post your ad with description, pictures and the asking price for other users to see. Once you find your buyer or seller, you can contact them with your offer and close a deal.
Avito being the pioneer in its field has maintained high standards of consumer support and users would never feel left out with solutions to their issues. For any issue while creating a profile or managing an old profile, the support page offers a list of troubleshooting steps. If you want to edit or recover your ad, there are simple steps that guide you with same. Needless to say, as easy as it is to connect with buyers and sellers on the platform, it is easy to resolve a technical hurdle as well.
They are very cautious about fraud protection on their platform which you can notice while creating your profile itself. Other than that, they also review their users once a while to ensure genuine users are associated with Avito. Other than just connecting you with other users for businesses, they also have direct payment options via their payment gateway. They charge a small token amount for it but it is extremely safe to use. They deal with all the problems with payment and engage their own delivery service for all pick up and drop shipments. Recently they have also started their own automobile inspection division which deals with verification of old vehicle condition so buyers and sellers can strike the best deal without being duped.
All these features and more denote why Avito.ru is the market leader in a country like Russia and still growing. Try the website yourself to see how deeply they have integrated all the features in the website. In case of any issue, you can always come back to this article or try Avito’s support page.
