Head Office
Advanced Info Service PLC
AIS Tower 1
414 Phaholyothin Rd., Samsen Nai
Phayathai, Bangkok 10400
Customer Service
Phone: +662-029-5000 (corporate)
Phone: 1175 (customer service)
Phone: 1148 (AIS Serenade)
Email: callcenter@ais.co.th
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About Advanced Info Service (AIS)
Advanced Info Service (AIS) is the largest mobile operator in Thailand with 98% coverage nationwide. The company’s three major segments include Mobile, Fixed Broadband and Digital Content. AIS further has 65% of 4G coverage in 77 provinces. Also operating as ADVANC, the company boasts of more than 40 million subscribers. Established in 1986, AIS sells its broadband products under the brand AIS Fibre, currently boosting of 195,000 subscribers.
Awarded ‘Thailand’s Most Admired Brand 2016’ from BrandAge Magazine, AIS operates an online store where consumers can purchase products such as smartphones, tablets, wearable devices, routers, headsets, cases and accessories. You can filter products by brand, price or features. Smartphone brands found include Apple, Samsung, Lava, Asus, Huawei, Sony, Oppo and Vivo. You can even find an array of SIM cards with different features. Payment can be made by credit/debit card or Cash on Delivery. Customers further enjoy 14 days return policy.
New customers can register for postpaid or prepaid connections on the website. Some of the packages found include 4G Max, 4G Share, Buffetx3, Basic Voice, Kui Sai Jai, Net SIM, iSWOP, iEntertain Non-Stop and iSecond. For prepaid, you have a variety of packages based on data, price or voice calls. You have add-on packages for Internet and other products. Prepaid customers can top up directly on the website.
Postpaid customers can login to their account online to view or pay bills, change plan or subscribe to new services. Note that customers who have registered for Serenade enjoy reward points and other privileges. For more information or queries on payment, refund, cancellation, bills, online recharge, or others, reach the AIS customer service.
I have international roaming activate on my AIS account. However on arriving in Amsterdam and opening my phone I immediately received many messages from AIS saying that I had used used my data limit. Now in the UK I cannot send or receive text messages. I don’t seem to be able to connect to local mobile networks.
I top up my phone online, I do not have internet facility with my phone. I only use my phone to make calls, and not many per month, each month you tell me to top up at a certain date, but I always have CREDIT and I want to use that credit foe a longer period than one month, please reply.
My mobile number is 0849153317. I am having a difficult time doing business with AIS. My 4G, 12g 799 baht per month used up the 12g on Jan 30. The same day I was sent a message with a link to pay 150 baht at 4Mbps for 10 days. The message said it was instantaneous. At About 12:35 Today I added 300 baht and was sent a SMS confirmation instantly for that amount. Within 5 minutes I used your link sent by SMS on 01/30. It took me to AIS web site and I selected 4Mbps at 150 baht and confirmed I was given a reply to look for another SMS message to let me know my request was completed. That was about 12:40. I waited about an hour and called AIS and was disconnected two times and on the 3rd call when your system said it was busy to select to be called back and I would receive a call within an hour. That was 3 hours ago. Is AIS systems down and is your customer service broken?