Head Office
Afrihost,
376 Rivonia Blvd,
Edenburg, Sandton, 2128,
South Africa
Customer Service
Phone: 011 612 7200
Phone: +27 11 612 7300
Email: support@afrihost.com
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Aboutย Afrihost
Afrihost is a South African telecommunications company founded in 2000 and operating from its headquarters at Johannesburg. The award winning company’s products include ADSL, broadband, web hosting and computer peripherals. You can go with individual plans or bundle mobile with Internet. Products offered to individuals and corporates include fibre broadband, fixed wireless internet, mobile voice/data, ADSl/VDSL broadband internet and web hosting. Check the coverage map on the website to know if there is connectivity in your area.
The Afrihost fibre broadband offers speeds up to 1000 Mbps. It offers the fastest ADSL available in South Africa. There are a number of packages you can choose from. The plans vary according to connection speed. The plans include installation, activation and free modem. There are plans for general use, for enjoying multimedia or for heavy internet use. Afrihost even sells a range of models and wifi routers. You can buy it online using debit or credit card.
Afrihost also offers contract-free voice, data and SMS services. There are regular and extra large packages to choose from. The plans include Mobile XS, Mobile S, Mobile M, Mobile L, Mobile 2XL, Mobile 3XL and Mobile 4XL. Each of the packages vary in the mobile data and free minutes offered. You can get a prepaid SIM card in-store or have same delivered by courier. Clients can track airtime and data usage any time through ClientZone or via the mobile App available on Android and iOS. When you are running out of airtime or data, you can top up online or by setting up auto-limit. Payment for topup or billing can be made using Visa or MasterCard.
Other products include fixed wireless internet, ADSL/VDSL broadband internet, cloud hosting, reseller hosting, managed hosting and Linux/Windows hosting. Interested customers can try the plans without getting into a contract. There is no lock in period and cancellation can be done any time after starting. More than 250,000 customers reportedly have subscribed to Afrihost’s products. Afrihost’s 60 day money back guarantee ensures users can cancel the service for a full refund. There are certain plans that do not quality for the money back guarantee. Read the terms on the website for more details. If you have questions, you can explore the Help section for frequently asked questions or submit a ticket online for assistance.ย For more information or queries on payment, refund, cancellation, or others, reach the Afrihost support.
