Head Office
No. 1, Indian Express Building
2nd and 3rd Floor
Queen’s Road
Bengaluru, 560001
Customer Service
Phone: 1800 1022 836 (toll free)
Phone: 080 42840099/ 42840000 (Bangalore)
Phone: 044-42840000 (Chennai)
Phone: 0422 4284000 (Coimbatore)
Phone: 011 42340000 (Delhi)
Phone: 040 66272727 (Hyderabad)
Phone: 0891 4284000 (Visakhapatnam)
Email: helpdesk.blr@actcorp.in (Bangalore)
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About Act Fibernet
Act Fibernet is an internet service provider focused on wired-broadband. Part of Atria Convergence Technologies, the service was launched in 2000, with operations managed from the headquarters in Bangalore, India. Presently it serves users across Bangalore, Chennai, Coimbatore, Delhi, Guntur, Hyderabad, Madurai, Tirupati, Vijaywada, Visakhapatnam and Warangal. It’s Fibernet, Digital TV and HDTV services reach more than 2 million homes. The largest non-telco ISP in the country employs over 7,000 across the country.
The broadband which is offered on optic fiber can offer speeds up to 1Gbps. The data centres and switches work on cutting edge technology. Two of the data centers are located in Bangalore and Hyderabad. There are products for both individuals and enterprise users. If you are just starting, you can first check if Fibernet service is available in your locality on the website. Through the Check Fibernet Availability tool you can also have an executive reach you on phone or email.
There are plans ranging from 10 Mbps to 1000 Mbps. Popular plans include Act Storm, Act Incredible and Act Giga. They all vary in their internet speed, broadband data and monthly rental. There are are offers available for those going for yearly or half yearly plans. Installation charges and device cost might also be waived off for such customers. For corporate customers, Act provides dedicated account management and leased line connectivity. Enterprise customers get managed connectivity, customised traffic prioritization and high speed communication. For corporate customers, Act provides Act SME Ultrafast Plus, Act SME Exceptional Plus, ACT SME Phenomenal Plus and Act Giga Plus.
Besides broadband, Act also offers digital TV service. With Act Digital, you enjoy DVD quality picture, access to more than 200 channels, hassle-free installation and round the clock support. Subscribe to Act HD TV for sharper visuals and incredible sound. If you are an existing Act user, you can login to your account with username or ID to view all subscriptions. You can request for changes or additions from the user dashboard. In addition to that, view your monthly bills and pay same online using debit/credit card or net banking. If you have forgotten your account number, the same is published on the bill dispatched via email. For troubleshooting or support related queries visit the FAQ section on website. For other queries on billing, new account, Internet speed, deactivation or others, reach the Act Fibernet customer support.
