Find below the customer service details of A1 Bulgaria. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
1 Kukush Str.,
Sofia 1309, Bulgaria
Support
Phone: *88 or +35988123
Email: customerservice@a1.bg
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About A1 Bulgaria
A1 Bulgaria is a leading telecommunications in Bulgaria that was established in the year 1994. Headquartered at Sofia, A1 Bulgaria offers mobile telephony, landline, Internet and satellite television. Part of A1 Telekom Austria Group, the mobile telecom operator posted revenue of EUR 513.8 million in 2020. Employing over 3,600, A1 Bulgaria boasts of a state of the art infrastructure and claims to operate a fiber network that spans 17,000 kms, covering over 200 small and big cities. While the 4G network technology already has a coverage of 99.5%, A1 Bulgaria is going full-fledged in implementing the fifth generation network. Besides Bulgaria, the parent company has operations in Austria, Croatia, Belarus, Slovenia and Serbia.
There are services available for individual uses and business purposes. For new connections, you can call the A1 customer support or visit any of the nearest outlet. For starters, you can even purchase a smartphone along with the A1 SIM card. You can choose from leading brands like Apple, Samsung, Huawei and Xiaomi. For connectivity, you can choose from both prepaid and postpaid services. There are plans available on different price points. Prepaid customers can get access to the ultrafast 4G/LTE network. Popular prepaid plans include the Ultra, Giga and Max. The free minutes and mobile data availability vary according to the plan. As there are are no contracts or monthly fee, prepaid connection gives you the flexibility you need.
To enjoy mobile services without any interruption choose from one of the postpaid tariff plans. The Unlimited 5G plans have been popular as it offers unlimited minutes and mobile data. And with 5G technology, you can be assured of double the peak of download and upload speed. Travelling abroad? You can activate a daily and monthly roaming package to save on calls and data while you travel. The list of available roaming plans are published on the website. Existing users can login to their account on the web or smartphone app to view current usage, activate/deactivate service, know bill and even make payment. The payment of bills can be made using major credit cards or Internet banking. In fact you can even pay the bills at an ATM or nearest authorized outlet.
Besides mobile services, A1 Bulgaria offers broadband connections for homes. Internet is offered through a seamless, end-to-end fiber optic network. Installation is taken care within 24 hours of request. You also get a router during the period of use. Enjoy plans that offer from speeds of 100Mbps to up to 1000Mbps. Opt for the Wi-Fi Mesh if you have a large home and need to connect multiple devices. Users enjoy high speeds via Wi-Fi throughout the house. Along with Internet you can bundle a TV plan to enjoy over 230 channels. There are plans with choice of lesser channels and of courser smaller fee.
