Neiman Marcus Head Office
One Marcus Square
1618 Main Street
Dallas, TX 75201
United States
Neiman Marcus Customer Service
Phone: 1-888-888-4757
Phone: 1-800-685-6695 (credit services)
Phone: 1-800-937-9146 (stores)
Phone: 1-972-401-6522 (vendors)
By Post
NM Customer Care
P.O. BOX 650589
Dallas, TX 75265-0589
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Store Locations
Click here to locate a Neiman Marcus store nearest to your address.
Order Status
To check your Neiman Marcus order status online click here.
InCircle
InCircle is the loyalty programme of Neiman Marcus. Members earn reward points on every purchase. InCircle points, rewards and benefits are non transferable. Click here for more details.
NM Credit Card
To apply for Neiman Marcus credit card click here.
About Neiman Marcus
Neiman Marcus was founded by Herbert Marcus, Carrie Marcus Neiman and Al Neiman in the year 1907. It is a US-based luxury retail department store, with a strong presence in Florida (CA) and Texas. There are currently over 40 Neiman Marcus and Bergdorf Goodman stores that offer luxury assortments of apparel, accessories, jewelry, beauty and decorative home products. The company also has online operations under the Neiman Marcus, Horchow and Bergdorf Goodman brand names.
Headquartered in Dallas, Texas, Neiman Marcus employs close to 15,000 people. The company had sales of $4.0 billion in fiscal 2011. Interestingly, e-commerce topped 16% of sales for Neiman Marcus in fiscal 2011. On the website, consumers can shop by brand or category. Categories found include dresses, coats/jackets, tops, sweaters, skirts, lingerie, sandals, wedges, boots, sneakers, totes, hobos, shoulder bags, clutches, wallets, necklaces, watches, rings, accessories, beauty products and much more.
In addition to the above, consumers can also shop products by popular brands such as Brunello Cucinelli, Burberry, Christian Louboutin, David Yurman, Gucci, Jimmy Choo, Lanvin, Prada, Rachel Zoe, Theory, Tory Burch, Vince, Marc Jacobs, Eileen Fisher, Stella Mccartney, among others.
Purchases online can be made by American Express, MasterCard or Visa credit card. For shipping, Neiman Marcus offers Standard Delivery, Two-Day Delivery and Overnight Delivery. If not satisfied with the product received, the company will accept return of merchandise within 60 days. Terms apply if it will be returned after 60 days. Sales and online clearance merchandise must be returned within 30 days of receipt. When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient. All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit or exchange. Perishable foods are not returnable. For more details visit the website or speak with a Neiman Marcus customer service representative.
On December 27, 2017, at Lennox Square in Atlanta, Georgia, I had the pleasure of meeting and working on fresh, attractive make-up with Jonathan, the Marc Jacobs representative in the Neiman Marcus store. His knowledge of not only the Marc Jacobs products (and the pros and cons of other products) together with his sparkling personality made the entire experience a delight – especially since I had been dreading the possibility of coming out of Neiman Marcus looking like a painted doll with products I could not apply by myself at home. Jonathan’s instructions, choice of colors, and products made me very happy! No oversell, just professionalism with a sparkle! He also got along very well with other representatives in the area…no competition, engagement with a smile. Awesome … kudos to Neiman Marcus and to Jonathan for his service. I will be back.