Contact of Citibank customer service (phone, email)

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Contact Citibank: Find below customer service details of Citibank in USA and worldwide, including phone and address. You can reach the below contacts for queries on new banking accounts, loans, Citibank debit/credit cards, investments, insurances, bill payments, internet banking or other questions. The page also offers information and links on Citibank services.

Citibank Head Office
Citigroup, Inc.
399 Park Avenue
New York, NY 10043
United States
Phone: 212-559-1000

Citibank Customer Service (USA)
Phone: 1-800-ALL-CITI
Phone: 1-800-627-3999
Email: [email protected] (report fraud)

Other Contacts
Home Equity & Loans: 1-800-685-0935
Citigold: 1-888-248-4465
Credit Cards: 1-800-950-5114
Mortgages: 1-800-283-7918
Investments: 1-800-846-5200
Business Banking: 1-877-462-2484
IRAs: 1-800-695-5911
Online Banking: 1-800-374-9700
Technical Help: 1-866-422-3091

International Contacts
Below are phone numbers of Citibank worldwide. Reach these numbers for queries on Citibank products, bank/ATM locations, or other questions.

Australia: 13 24 84
Brazil: 0800 979 2484
Canada: 1-888-245-1112
China: 800-830-1880
Czech Rep: 233 062 222
France: +33 1 70 75 50 00
Germany: +49 69 1366 0
Hong Kong: (852) 2860 0333
India: 1-800-419-6747
Indonesia: +62 21 5296 4666
Italy: 800 080 030
Japan: 045-330-2890
Malaysia: 03-2383 0000
Mexico: 1-226 2639
New Zealand 0800 44 3197
Philippines: +63 2 995 9716
Russia: +7 (495) 775-75-75
S.Africa: 0800 022 484
Singapore: (65) 6225-5225
Spain: 902 50 50 03
Thailand: 1588
Turkey: 444 0 500
UAE: +971 4 311 4000
UK: 0800 00 55 00

By Post
Citibank Client Services
Citi Inquiries: 100 Citibank Drive, San Antonio, TX 78245

Citibank Locations
Click here to locate a Citibank ATM or branch nearest to your address. Citibank branches can be located by country, city, state, or zip code. Location results can also be refined by choosing a special service.

Internet Banking
To access Citibank’s online banking service click here. Citi customers can access online banking for making transactions, requesting cheque book, checking bank statements, among others.

Bill Payments
To pay bills online click here. You can view and pay bills online anytime, from anywhere.

About Citigroup
citibankCiti began operations in the year 1812 as City Bank of New York. Today it is a leading global financial services company with over 200 million customer accounts. Citi has operations in over 160 countries. Its services include consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Citi is organised into two major segments – Citicorp and Citi Holdings. While Citicorp handles the banking segment, Citi Holdings manages brokerage and assets, consumer lending, among others. Citigroup had net income of $11.3 billion in 2011. Connecting over 1,000 cities, Citigroup’s brands include Citibank, CitiFinancial, CitiMortgage, Citi Capital Advisors, Citi Cards, Citi Private Bank, Citi Investment Research, Citi Microfinance, Banamex, Women & Co, among others.

Citibank brings annual sales of $10 million. Citibank’s products and services include checking accounts, savings accounts, credit cards, mortgages, annuities, insurance, mutual funds, business banking, online banking, mobile & tablet banking, online bill payments, among others. For its loyal customers, Citibank has introduced the Citi Thankyou Rewards programme that can earn points each month based on checking account package. Points can also be got on purchases made with Citi credit card.

Citigroup is headquartered in New York and employs over 260,000 people worldwide. Countries where Citibank has operations include Australia, India, Korea, Sri Lanka, Indonesia, Philippines, Hong Kong, Japan, Malaysia, Singapore, Thailand, S. Africa, Russia, Spain, Turkey, Germany, Sweden, Portugal, Greece, Italy, UK, France, UAE, Qatar, Israel, Pakistan, Brazil, Mexico, Canada, among others.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. Thomas V Zydek Reply

    I have been transferring money from Citi Bank in the U.S. to my bank in the Philippines every month for the past 12 years with out any problems. I use Yahoo as my browser. Last week when I tried to log on
    my password would not work. I spent a lot of time and money in phone calls trying to get a new password. The next day the password did’t work. More time and money. This went on for 4 days. The money that I tried to transfer was lost in internet space. More time and money trying to find it. I think the problem has something to do with Citi up-dating it’s online system. Can you please check and see why I can not log on to Citi using Yahoo but I can log on with google. Please help.
    Thank you.

  2. Hello how are you just last month I called to activate my checkbook and my atm card to my new account and you they told me in. A letter to call to activate my account and my atm card with my checkbook and told to me to write check to deposit it into my account which it was $5500 dollars and my wife did a wire transfer from our Northern trust funds deposit of $12,350.00 dollars into my account

  3. Nanc Ekiert Reply

    I am traveling in Taiwan and using my Citibank Visa card. Today I had a very horrible experience which I wish you to address and correct. I confirmed at the service location that I could pay with a visa credit card prior to receiving services. When I went to pay they said they do take visa, but not Citibank visa. This is totally unacceptable. It was embarrassing for me and I had to get a friend traveling with me to use her cash which was for other purchases at cash only stores. My friend could not purchase her items do to this, which was also horrible for her! It is not traveler friendly to allow some locations to only use a few selected banks Visa cards. Had my friend not have been with me i would have been in serious trouble, in a foreign country, where I do not speak the language or carry a phone. Visa is supposed to be accepted anywhere they accept visa!

  4. Henry Simon Reply

    Please furnish me a copy of my credit card billing statements for card ending in 3377, in the name of Henry Simon, for the months of January, 2018 through January, 2019, 13 statements in all. I can be reach at the email below or at 817-832-5123. Thank you in advance.


    I have had a checking account with Citibank since 1985 and changed it to Savings since I moved to the Philippines in 2000.

    My account has not been active lately because it becomes more expensive for me to deposit in it. I would like to know if you impose penalties on inactive accounts. My Checking Account used to be linked with another Citibank Gold depositor, but link became invalid when I had my account changed to Savings. I would like to have my Savings linked again with that of the same person. Is it possible to do that when I’m here in the Philippines and the other depositor is also here on vacation? Can it be done by phone?

    Kindly reply. Thank you.

  6. Why does citibank make it impossible to find an email address on their website? It has been extremely inconvenient to say the least.. Specially after the two problems I just had with citibank phone agents transfering me to offices that arent even open, telling me they will help me.
    This has been extremely unproductive waste of my time, trying to get help from citibank.
    All I need to do is get my citibank credit card and citibank personal loan combined so they both appear on my online account.


  7. Loretta Hundley Reply

    Would you PLEASE stop sending me requests to update my income information? This is absolutely none of your business–it is private. Don’t keep pestering me with these emails. If I keep getting them I will start shopping around for another bank.

  8. Diana Bowers Reply

    Since there is no email contact address provided, I will leave my message here… I notified CitiBank of my recent travel plans using the travel notification option in my online login, yet my card was declined the first time I tried to use it in Iceland. Then somehow my account got locked while I was there and would not accept the credit card number as valid in the password reset screen – it apparently only recognizes the debit card number here if you have both checking and credit with citi, even though the screen says “enter your ATM *or Credit Card* number.” I did not bring my debit card with me on the trip, so was locked out of my account the whole time – good thing I brought a card from a different bank! Citi missed out on $3K of expenses with that one. Really frustrating, especially since I did report that I would be travelling.

  9. Regina Delacruz Abes Reply

    I just want to follow up my Bank Certification on my paid credit card. I badly need this to start in my new job. It’s been month already and yet no certification has been issued to me despite several follow ups. In addition, it is hard to contact the personnel iin-charge in releasing certification, (citibank eastwood Philippines) nobody can give me specific time and all the lines are hard to contact. Please help.

  10. I have tried to work with customer service for months now and either get told to deal with it, hung up on or just disconnected and don’t have the time to wait yet again. I see no email address and have sent letters even to the provided mailing address for my area with no response. What does someone have to do for some compassion and help?

  11. Bart Barica Reply

    My VW Service Card does not work at a participating dealership, Strong VW in Salt Lake City. I can’t reach anyone. when I call 1-888-343-1127 there is no “customer Service” prompt. Has this card or service been ended? I have not received any notice of such an occurrence.

  12. Citibank Customer Service
    P.O. Box 6500
    Sioux Falls, SD 57117

    To Whoever It May Concern;

    I have had a CITI Bank card since 1978 and inquired today about having the 3% foreign transaction fee waived. I was told this could not be done. This is unbelievable that many cars do not have this fee and we have been a 40 year card holder and CITI Bank is willing to have us cancel this card over less than a $250.00 dollar fee. I even asked to speak to an account manager and was passed to M009 account manager that said the same thing as the first person with no thoughts about a 40 years relationship of doing business.

    This is very poor customer service .

    Thomas F. Harper

  13. Dan Horgan Reply

    I will watch carefully the approach Citibank takes on gun issues. You are in the banking business, not the political arena. If you tread on my 2nd Amendment rights, I will change banks. Credit cards and banks are plentiful. You need customers more than we need Citibank.
    Thank you.

  14. Charles Chinakwe Reply

    I need an email address to your customer services as to make a complain on financial transaction and to find out how long it takes to transfer funds overseas

  15. I have an account with your bank, I wanted to transfer money from my US account to my account in Poland and I have a problem with this transfer. I need an e-mail address to someone who will help me make this transfer.

  16. I just want to know how to REBUILD your credit when NO ONE will issue a card!! With or without a deposit. Its total bullshit!! I know of 3 people with terrible credit who got approved.. Really?!?!im just trying to build back what my ex broke.

  17. Robert L Gorvett Reply

    I would like to communicate by email in following up a disputed charge on my card. You apparently don’t provide an email option, which ranks Citi customer service at the bottom of any rating list. This is a very discouraging way to deal with your customers.

  18. Lynette Grobbelaar Reply

    We would like to set up an appointment with someone to assist us with travel and banking options that would best benefit us
    We are situated in Cape Town

  19. Mikiko Shibahara Reply

    I used to have an account in Bank of Tokyo in the Rockfeller Center in the 1980s. After I went home, my account was moved to Citibank in NY without my intention. I have kept my account ever since. Unfortunately I don’t have an opportunity to go to the US. I like to close my account and get my money back.
    I’d like to know about the procedure.

  20. I want to register for a credit card. Please send me the forms to my address.

  21. MARIA SIGLER Reply

    i did not receive my bill. I need to do my payment, so I need your address


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