Mobilink Head Office
Mobilink House 1- A,
Kohistan Road, F-8 Markaz,
Islamabad, Pakistan
Mobilink Customer Care
Phone: Dial 111 or 111-300-300
Phone: Dial 4444 or 111-124-444 (bill help)
Phone: 030 5678 5678 (mobile number portability)
Email: customercare@mobilink.net
Regional Contacts
> Faisalabad
Building # 1298/B,
People Colony Near Saleemi
Chowk Satyana Road Faisalabad
Phone: 042 – 111-300-300
> Islamabad
78 E Redco Plaza, Jinnah Avenue ,
Blue Area Islamabad
Phone: 051 – 111-300-300
> Karachi
Shop# 2, Usman Plaza Plot no. 37SG,
Block 13-B, Near Baitul Makarram Mosque Gulshan e Iqbal, Karachi
Phone: 021 – 111-300-300
> Lahore
5 P Gulberg II, Lahore
Phone: 042 5770101-8
> Rawalpindi
8 State Life Building,
Kashmir Road Saddar, Rawalpindi
Phone: 051 – 111-300-300
> Hyderabad
Plot no D 1 and D 4 R.E.C.H.S,
Main Auto Bhan Road, Unit no 2, Latifabad, Hyderabad
Phone: 021 – 3820391-4
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Downloads
To download wallappers, ringtones and games for your Mobilink prepaid or postpaid device click here
Mobilink Stores
To locate a Mobilink store nearest to your city click here. You can visit a Mobilink store for new connections or to pay your pending bills. Mobile retail stores can be found at Abbotabad, Ali Pur, Bagh, Bannu, Barakuh, Battagram, Bela, Burewala, Chakwal, Chamman, Faisalabad, Islamabad, Hyderabad, Karachi, Lahore, Rawalpindi, Gujranwala, Multan, Peshawar, Quetta, Sialkot, Jhang, and other cities.
Mobilink Offers
To access Mobilink offers and discounts click here
About Mobilink
Mobilink was founded by Motorala in the year 1994. It is a leading telecommunications company in Pakistan providing mobile GSM services. Currently, a subsidiary of the Orascom Telecom Holding, Mobilink has more than 31.6 million subscribers and is the largest voice and data network with over 8,000 cell sites. Its brands Jazz and Indigo is the largest prepaid and postpaid brand in the country. Mobilink network covers some 10,000+ cities in addition to roaming in over 140 countries. Orascom has invested US$ 3.3 Billion in the company. Besides Asia, the Egyptian multi-national company has operations in the Middle East, Africa and Canada. It operates in 11 emerging markets, and together serves over 100 million subscribers. If you dint know, Mobilink is the oficial cellular partner of the Pakistan Cricket Board.
Mobilink’s indigo is a postpaid connection that has several packages to choose from. Indigo’s voice and SMS bundles include iTalk and iSMS. Value added services include mobile banking, conference bridge, missed call alerts, voice mail, GPRS and call forwarding. With indigo, every rupee you spend is rewarded. Members can redeem their points at over 1100 partner outlets. For prepaid connections, Mobilink offers Jazz which has packages such as Jazz Jazba, Jazz Budget, Jazz Easy-Old, Jazz Ladies First and Jazz One. Jazz credit can be recharged by either purchasing a Jazz Card, through Jazz Load or by International Recharge. Jazz customers can also subscribe to International Roaming by visiting nearest Mobilink customer care centre or by simply dialing 111. Mobilink also offers Maritime Roaming, Mobile In-Flight Roaming and Hajj Roaming. Bill payments of Mobilink products can be made at Mobilink customer service centers, dealer stores, Citibank, Standard Chartered Bank and Faysal Bank, and ATMs of MNet member banks. You can also pay by cash, cheque or by Visa, Master Card.
I am a user of jazz, unfortunately I purchased a jazz-digit-4g and registered with my sim. I have completed all installments and confirmed by customer service but sim and mobile is blacked repeatedly last month and now. I have registered the complaint by email and also visited customer care center taxila but still result zero. who will solve the issue?
I had a Jazz sim which i was using for emergencies only, but since it wasn’t used for over 3 months, it was taken out of my name and was sold in the market! Who does that? I have 3 Ufone sims and one of them is not used for over 6 months or so at times, but when i need it, all i have to do is just load some credit and use it. Jazz is not only expensive than other networks, they are keep finding ways to make money of their customers, even by canceling their number and trying to sell it back to them or someone else. This is ridiculous and immoral and it should be against the law. Unfortunately Pakistan government doesn’t protect it’s citizens like other countries do, but the companies themselves should have some morality codes and should refrain from robbing the customers blindly, this is highway robbery or worst.
Dear Sir,
I am abroad and want to activate my roaming on my jazz number. Help me how can I do this. My cell network in showing only emergency call only.
Dear Sir/Madam
In near Kot Addu City Gurmani Adda Sheler stop the signals are very poor so that we are facing many problems please update service
Hi, I am reporting a number from where I received a suspicious call, the caller claimed that he is from pakistan army and wanted to get some personnel information from me, however I disconnected the call and block the number
Call was received from ?0303 8519517?
Hope an action will be taken post investigations at your end
I am using the number for more that 10 years. I want to draw your attention towards pathetic service by JAZZ/MOBILINK after merger.
Based on my available balance I had selected a package for 30 day on 27th August 2017 with 200 on net and 100 off net minutes.
In the meanwhile I recharge and also selected 30 days internet package. My entire free minutes were washed out/looted without information. There was no POP UP or information at the time of selecting package. even all my remaining balance were consumed.
I contacted the representative Mr Hammad on Saturday the 1st Sept at 12.00 midnight who informed that one package has overlapped the other one and at a time two package can not be availed ,there was no remady for this gamble by the company .
I asked where were my money gone…he had no answer .
I requested to lodge my complaint but he refused that this complaint can not be registered
on my request he informed that the supervisor was not available and you can contact him on Monday
was this 24/7 help line??????
no one was available to answer my queries/ register complaint or transfer to supervisor even I identified that this is a recorded call and I can refer it to JAZZ authorities OR PTA for remedy.
On my consistent request he informed that I should have to wait for 10-15 minutes for superviser ….he came after 15 minutes but to no avail
I want to protest and make a request for refund of my package or unauthorized money immediately.
I just want to know something, I had Mobilink phone connection , I left the country 2005.can I reissue my old number ? if possible so let me know.
No, if you don’t use your number for 3 months, they cancel it and sell it in the market, you are better off going with Ufone, this is the best service by far in Pakistan.
i want to convert my ufone number into jazz
thank you for the phone numbers..i want to complain on regular disconnections