Contact Lufthansa: Find customer care details of Lufthansa airline, including phone and address. Besides contact details, the page also offers information and links on services of Lufthansa. You can reach the below contact for booking new flight, refund, cancellation, baggage claim, cheap airfares, deals or other queries on Lufthansa airline.
Office Address:
Cologne, North
Rhine-Westphalia
Germany
Support:
Phone:1-800-645-3880
Flight Status
To check Lufthansa flight status online click here
Timetable
To check Lufthansa flight timetable online click here
Check-In
You can check-in online, from mobile or from airport desks. To check-in online click here
Manage Booking
To manage your boooking, including upgrade or cancellation click here
To check-in with your mobile phone, enter lufthansa.com into the web browser and click on check-in. After confirmation message the Mobile Boarding Pass will be sent directly to your mobile phone by e-mail or SMS link.
Baggage
Lufthansa allows one checked in baggage and hand baggage free of charge. These amounts may vary depending on the route, booking class, and Miles.
The allowances are:
First Class: 40 kg (88lb)
Business Class: 30 kg (66lb) –
Economy Class: 20 kg (44lb)
Excess baggage tariff applies if you are carrying extra bags.
For more details click here
To and From Airport
Lufthansa Airport Buses and Lufthansa Airport Shuttles are available in Germany and France.
Lufthansa Airport Buses is available in Italy and Switzerland.
If you are starting your journey in Cologne, Siegburg/Bonn or Stuttgart and flying from Frankfurt Airport with Lufthansa, you can begin your journey with AIRail. Click here to read more
On Board
For details on food and beverages available on your Lufthansa flight click here
To check the in-flight entertainment click here
Miles & More
You can earn miles every time you travel in Lufthansa. You can also earn miles for hotel accommodation, car rentals and many others. Miles & More status levels include Miles & More Member, Frequent Traveller, Senator and Hon Circle Member. You can start earning miles as soon as you have enrolled with Miles & More. To enroll right now click here
Destinations
China, Japan, South Korea, India, Vietnam, Israel, Jordan, Kuwait, Italy, Russia, Finland, Greece, Norway…click here to read more
About Lufthansa
Deutsche Lufthansa AG was founded in the year 1926 and is one of the world’s largest and oldest airlines that is based in Germany. It has its hubs at Düsseldorf International Airport; Frankfurt Airport and Munich Airport. The airline is the world’s fifth-largest airline in terms of overall passengers carried. Currently it operates services to over 180 destinations.
More than 76 million passengers fly with Lufthansa. This business segment includes Lufthansa passenger airlines (incl. Lufthansa Regional and Lufthansa Italia), Austrian Airlines, British Midland (bmi), SWISS and Germanwings as well as the equity stakes in Brussels Airlines, JetBlue and SunExpress. Together they serve 274 destinations in 104 countries.
Lufthansa is a founding member of Star Alliance, a global alliance that groups together 28 leading airlines. The Lufthansa Group employed some 118,000 personnel at the end of 2009. The group includes over 400 subsidiaries and associated companies.
Cargo – Lufthansa Cargo ranks among the world’s leading cargo carriers. In the 2009 financial year, the airline transported around 1.5 million tonnes of freight and mail. The company currently employs about 4,500 people worldwide. The cargo carrier serves some 300 destinations in more than 100 countries.
I am taking the time today to share with you my recent experience flying with Lufthansa from Riyadh, Saudi Arabia to Atlanta, USA (14 July 2018 to 20 July 2018).
I have used Lufthansa two years ago to fly through this similar route and I was extremely happy with the services which is why I chose to fly through your airlines once again based on my previous experience.
Unfortunately, this has been the worst experience in my life!
My initial plan was to send my two children using the unaccompanied minor service with Lufthansa.. However, after booking this flight and seeing that the transit time in Frankfurt was just one hour I preferred accompanying them myself just in case there was a delay or a problem with the connection..
Our flight left Riyadh on July 14th at 4:10am and arrived to Frankfurt at 9:20am (LH637). Before leaving Riyadh I asked specifically the Lufthansa agent who was preparing our boarding passes whether one hour is enough time for our connection to Atlanta and he clearly said that Lufthansa guarantees any connection if it’s 45 minutes or more. I would also like to add that despite doing an online check-in earlier on the day of our flight I was surprised to learn from the agent that our seats were all changed and they placed us in completely different seats that were not at all what we requested and booked.
When we landed in Frankfurt I assumed that we have more than enough time for our flight to Atlanta.. I was extremely surprised when we were kept in the plane for more than 15 minutes and to hear the pilot announcing that the airport crew did not expect our arrival so we had to wait until they prepared for our arrival.. Of course when we finally got to leave the plane we had to go by bus (a method hardly used anymore in A-list airports) to be transported to our terminal which took another 10 minutes (because the plane really landed in the furthest location from the terminals). Once inside the terminal, my children and I were sprinting to reach our gate (Z66) and to go through security, and take trains and run again in a very long route to reach our gate only of course to find out we missed our plane. We were asked to go to Gate Z12 to rebook our flight..
The line at Z12 (Lufthansa client service desk) was unbelievable long all due to passengers who missed their connection.. When we finally reached the agent she informed us that all flights were full and that we had to stay until the following day at the airport.. I was extremely upset and she was anything but sympathetic to our situation.. She gave us 2 rooms at the cloud hotel and food vouchers.. The hotel is extremely uncomfortable and I had to be separated from my kids as they did not have triple rooms..
We finally reached Atlanta after 48 hours of travel..
The following Friday I was going back to Riyadh alone after leaving my children in Atlanta.. I received a message in the morning informing me that the flight to Frankfurt (LH445) has been delayed from 4:15 pm to 7:30pm. I was at the airport at 5:30 and completed all the check-in procedures.. Unfortunately, the flight was delayed to 8pm then 8:30 then 9pm. Apparently the plane was delayed in Frankfurt. Once the plane landed in Atlanta, it took forever to reach the gate. The Lufthansa agents informed us that preparing the plane to travel back takes time and that the plane is in taxi and they are still waiting for the plane to stop at the gate.. All the passengers were in extreme distress… They were all missing their connections.. Given that my connection time in Frankfurt was 5:45 hours I was not worried..
We reached Frankfurt at 11:45 with an hour left to my flight to Riyadh (LH636). The exact same scenario occurred again!!! 15 minutes in the plane waiting for airport crew to arrive then 10 minutes in the bus to take us to the terminal and then running and security and more running to the gate only to find that I missed my flight again!!!
It was becoming extremely ridiculous!! I have missed my flight despite 5 hours and 45 minutes connection time!! I reached once again that Lufthansa client desk with several other passengers who also missed their flight to Riyadh.. At this point I was hoping that Lufthansa would show a little bit of sympathy but I was very wrong.. I was waiting in line and heard the Lufthansa agent telling another passenger who was coming from London and also missed the flight to Riyadh that his plane landed 1 hour and 15 minutes ago and that he had sufficient time to make it to the second flight and that this was not Lufthansa’s mistake.. I was in utter chock!! I had to speak up and tell him that he should go and do a walk himself through the airport and see how long it takes to go through security and reach the gate!! Another agent replied and said this was not their problem since the airport is not owned by Lufthansa!! I told her it is Lufthansa’s responsibility to ensure its passengers are taken care of!! Another Lufthansa agent answered me and said I should not book through Lufthansa for flights with connections.. I was extremely chocked!! Most passengers book through Lufthansa for connections.. I have never met an agent who encourages you not to book through their airlines!! What a shame!!
All the other passengers who missed their flight to Riyadh were rebooked through Dubai.. The agent who rebooked my ticket was extremely cold and unprofessional.. She wanted to book me through Prague.. I told her to check my visa requirements first before rebooking me.. She had no idea what I was talking about.. She kept asking right and left what to do until I asked her if she can just rebook me through Dubai.. She finally gave me my boarding passes and informed me my seat from Dubai to Riyadh was not booked cause she was unable to do so on the system.. I asked her about my luggage and she confirmed it will be on the flight to Dubai then Riyadh..
When I reached the gate to Dubai, I confirmed that my luggage was boarded on that same plane and the agent confirmed.. I saw the other passengers who were also rebooked after they missed their flight to Riyadh and they all had boarding passes with booked seats in both legs of the flight.. I am not sure exactly what kind of client service I was getting and what kind of training is Lufthansa giving its agents!!
I finally reached Dubai after a very long flight and had to wait for my flight to Riyadh for another 3 hours.. When I asked for a seat assignment the Emirates agent told me that I was already assigned a seat from the Lufthansa agent and that it was impossible to change it at this point.. Of course, the seat was the very last seat on the plane (49J)!!! It is clear that the Lufthansa agent wanted to teach me a lesson. All the other passengers with me were assigned excellent seats.
We arrived to Riyadh and I can assure you that I have never been that exhausted in my life.. After a very long wait in the passport queue I went to pick up my luggage. I had two pieces. I received the first one and had to wait for over an hour until the last bag came out to realise that my other bag was missing.. I went to report it and I was informed that my other piece of luggage was still in Frankfurt!! They asked me to come the following day to retrieve since Lufthansa never delivers lost luggage on time..
I went back the following day and picked up my luggage… This was the closure of my hellish travel experience with Lufthansa..
I took the time to write this review for two reasons: first, because this has truly been the most stressful and horrible flying experience in my life! I had to miss 2 days from work to recover from what I have been through.. Second, it saddens me to see Lufthansa who once had the best airline reputation go down in this manner..
Out of good faith I would like to recommend the following:
– Please train your staff.. They need major client service training.. They are rude and unprofessional and cannot deal with stressful situations. They also lack time management experience..
– Please reconsider your connection timings.. It is way more efficient to adjust the timing of the connections than having your staff rebook tickets the whole day and pay for hotel and food allowances..
– Please review the food you serve on your flights.. It is uneatable.. The pasta and the chicken are really not good..
Thank you for your time and I hope you will review my points and try to make this experience better for your other passengers..
On a final note, I am supposed to travel again to pick up my children from Atlanta and return to Riyadh on August 28th.. I am dreading the idea of flying Lufthansa again and the thought of Frankfurt airport gives me anxiety.. I would like to ask about the possibility to refund my children’s tickets from Atlanta to Riyadh so we can book through a different airline.. Thank you.
My details if you would like to confirm the information I gave in my email:
Booking Number: P4R25N
My children booking number: KQ68CQ
I had the same experience Miami – Athens same experience in Frankfurt and still haven’t seen my luggage since arrival.. Luftansa is the worst .
I recently purchased flights for myself and wife to Munich from Manchester. Unfortunately my wife was then given a hospital operation appointment for an injury she has been waiting a long time to solve. I rang Lufthansa on peak rate and was put through to someone in S Africa. I explained the situation and after debate was told that I could book again. After contacting my German friend to check they would be alright with the change I then spoke to the same person again in S. Africa but during that time the cost had gone up 500%. I was then offered a complete refund, it never arrived and despite sending as required by the new contact a copy of my wife’s appointment it never happened. You try contacting a representative in the UK from Lufthansa its impossible to find. Steer well clear of this airline unless you live in Germany and even the I couldn’t get an email address.
This has reference to the Conference organized by my organization at Barcelona. I, Amit Sood was part of the group which travelled from New Delhi to Barcelona between Oct. 6th to 10th 2017 by Swiss Air & Lufthansa (BCN-FRA-DEL).
The trip started off on good note until the last leg of travel.
I had a flight back from Barcelona to Delhi with stopover at Frankfurt on Oct 10th 2017, LH1125 & LH760 were respective flights.
• I missed my flight LH760 (FRA – DEL) because LH1125 (BCN-FRA) was delayed by about 2 hrs from Barcelona and reached with around 2 hrs delay at Frankfurt.
• My ordeal began thereon as the stopover time between the 2 flights was only 1:05 hrs and the connecting flight from Frankfurt to Delhi would have been missed due to delay in Barcelona to Frankfurt flight.
• No assistance was there at arrival gates of LH1125 to guide me to reach gates of departing flight LH760. Had it been provided hopefully, I could catch LH760 as that was also delayed.
• I tried rushing to catch the LH760 flight post checking the flight status at the airport but was not able to catch the same as the time gap was very short. In absence of any assistance from Lufthansa Service Center the same was missed.
• Post that I had gone to Lufthansa Service Centre at Frankfurt Airport, which was aprox 2 kms away from our boarding gate of LH760.
• They were not empathetic at all and without even realizing the discomfort I have gone thru they gave us boarding passes of another flight (FRA-BHX-DEL) via Birmingham to Delhi (LH0956 and AI0114).
• I somehow managed to reach the new boarding gate of flight LH0956 but at the time of boarding they denied me to board flight in absence of UK transit visa or since I had only single entry Schengen visa.
• The staff at the Lufthansa Service Center should have not issued the boarding pass for FRA-BHX-DEL flight (LH0956 and AI0114) at the first place if there were visa issues in the same. They had in a way added to my mental and physical trauma.
• By this time I had to go thru entire security check procedure twice as whenever I have to go to Lufthansa Service Center security check is required again to reach boarding gates.
• I had gone to the Lufthansa Service Center again to report this visa issue in boarding the flight, they again issued me waiting ticket for Air India flight departing at 9:30 pm from Frankfurt to Delhi. I checked with the Air India staff and waited till the boarding to complete as I was having waiting ticket.
• Due to festive season in India most of the flights were full and same happened with Air India as well, I was not able to get the seat on this flight.
• I had to go to the Lufthansa Service Center again to check for any other flight to reach Delhi. By this time I was completely exhausted physically and mentally.
• They told that next possible flight is tomorrow at 1:45 pm only (LH0760 on 11 Oct), since I had single entry Schengen visa I was not in a position to move out of Airport and stay in a hotel also.
• I requested to provide bed in transit hotel inside the airport so as to take rest and pass the night there at the hotel.
• To my surprise they said that transit hotel is full and you have to manage yourself. They only provided me meal vouchers (for 3 meals, 40 Euros in total), some toiletries, a small pillow and a very small blanket to survive overnight.
• I decided to reach at my boarding gate of the flight for next day which was around 11-12 hrs away for boarding. I and my associate Anjum Agarwal were alone at the entire terminal and boarding gate C-16 entire night.
• There was nobody at the terminal and all the shops were also closed at the terminal so we had to sleep on the chair at the terminal without any food since restaurants were closed on the terminal.
• Somebody told us that Frankfurt airport has no fly zone at night and there are no flights at night from that airport.
• I was really tired and disheartened due to the casual attitude of Lufthansa Service Center team and airlines.
• Mental harassment, fatigue, agony etc. fell short of meaning against what I felt like at the brazen airport at night.
• I had to catch a flight from Delhi to Kolkata for a business conference on 12th Oct 7:20 am, which was an ordeal to catch as I reached finally to Delhi on 12th Oct early morning at 12:45 am (tickets attached).
• Even handle of my checked in luggage was broken when it reached Delhi, but I was not in a frame of mind to report the same. I even had no energy left to do the same.
• I even had around 20.6 Kg luggage with me as for the conference at Barcelona, I had to carry the same luggage in the domestic flight which had much lower weight restriction of max 15 Kg check in luggage.
• I was not even able to reach home for 1 day as planned originally and had to board the flight same day as the time gap between my arrival at Delhi and departure to Kolkata was only 5 hrs.
Though any amount cannot compensate what I went through in those 24 hours between Oct 10 & 11 2017 and waiting at airport at Delhi for 5-6 hrs for next flight, but a €1500.00 (Euro one thousand five hundred) compensation would be a consolation for me to make some good of my feelings. Moreover I would want the airline to get my suitcase handle repaired at the earliest. That will give me some relief from the mental stress, and physical pain I have gone thru. Or get me a new baggage of same size and capacity.
Customer Service:
on August 30th I flew on LS450 from Athens through Prague and Frankfurt to Los Angeles on Business Class.
Although the flight was fine, I was disappointed that after I arrived at LAX, my two pieces of baggage did not. I was assured it was in Frankfurt and would take the early morning plane flight to LAX. Instead, they were put on the second flight of the day. Any 10:00pm one piece was delivered to my house and the other, at 1:00. When i called the baggage people AGAIN, they told me that the baggage delivery people told them that “LAX was too crowded”. So even though they knew one piece of luggage was left there, they did not pick it up for several hours.
It seems to me that an airlines with this much experience should be able to have their baggage people figure out that they should look for the second piece of luggage before delivering just the one.
Even though the luggage was marked as Priority, it clearly wasn’t.
I had a flight early the next morning out of LA, so packing at 1:30am, with jetlag, didn’t sit very well with me.
I hesitate flying with Lufthansa again because of this disappointing experience, even though I have to be in Frankfurt twice in the next six months…
I look forward to hearing back from you.
Thank you.
Will Lufthansa be operating the Boeing 747-8i on the flight between Orlando, Florida and Frankfurt in the future? I am planning on one or more trips to Ukraine and Europe in 2017 and I would prefer to fly on the Boeing 747-8i. Currently I would have to fly to Washington, DC first in order to book a flight on an Lufthansa 747-8i to Frankfurt. It appears that Lufthansa is the only airline using the 747-8i on European flights.
Thank you.
Lufthansa Customer Service – the quality of service is not good! I was flying from Belgrade through Frankfurt to Washington DC. My luggage was delayed for 8 days. The Lufthansa staff informed me that I can purchase some necessary clothing and cosmetics while waiting for the luggage to be located (it cannot be luxury staff they said). After I purchased a few articles, I send the list of purchases along with the copies of receipts to Lufthansa Customer Service. They logged in my request as FB ID 30296585, and after that they would not respond to my inquires, nor they reimbursed me for the expenses (using the applicable rate). I received my luggage 8 days later. What was I going to do without my clothes? Other than email address to which they are not responding, one cannot find their customer service phone number. I am very disappointed with Lufthansa customer Service not being responsive to me as a customer. The quality of their service is definitely “slipping”.
today I was booked on a Lufthansa flight from Malta to Zurich with a connection in Frankfurt . The flight was delayed because of a tech problem with the plane s computer and I missed my connection in Zurich . I missed the connection for very little as I saw the Swiss aircraft close by on the runway when we landed . I was rebooked on a flight to Zurich for tomorrow morning ( no one asked if this was a convenient solution for me ) . I am very upset because I’m due for a small op tomorrow and it is very uncomfortable for me. Not to be home in Zurich the night before . To add on , the Lufthansa staff at Frankfurt airport bookings were very rude and said they were not ready to listen to complaints since they are a total different department to this people who sell tickets . It’s shameful considering you all wear the same uniform . You should have more empathy for an upset customer . If you can deal with short lay over times then just do not sell the tickets . Full stop . And train you staff to be more empathic and helpful . My ticket cost in the vicinity of 700 euro so I really expect star service for that money
I know, I find Lufthansa people very arrogant. They have forgoten what real customer service is. It’s like one should be grateful that they take ones money and let one fly….I love Virgin Airline and I just flew Turkish Airline….take Virgin Airline and you will be spoiled for good.
We flew Lufthansa for the first time April 27th from Chicago to Frankfurt, Germany. I have to say that even though the flight attendances were incredibly courteous and helpful, the tight seating in economy class was the worst I have ever encountered. We travel frequently, and to expect customers to be crammed into such a tight space for a transatlantic flight of 8 hours was enough for me to say no to any future flight on Lufthansa. It was tight to begin with, but when the person in front of me reclined her seat a couple of inches, the tv screen was literally 6 inches from my face. Terrible –