Hyundai Head Office
Hyundai Motor Company
231 Yangjae-dong, Seocho-ku,
Seoul, Korea
Phone: +82-2-3464-1114
Hyundai Customer Service (USA)
Phone: (800) 633-5151
Email: consumeraffairs@hmausa.com
International Support
Below are phone numbers of Hyundai offices across the world. You can reach these numbers for enquiries on new Hyundai models, rates, service centers, dealers or other queries
| Europe
Ireland: +353 (0) 1 240 5621 Latin America Argentina: (54 11) 3220-3220 |
Asia Pacific
Taiwan: 886-2-2794-6600 Africa Egypt: 335390760 |
_____
About Hyundai Motor Company
Hyundai Motor Company was founded in the year 1967. Hyundai in fact began as a construction company. The South Korean company today is world’s fourth largest automobile manufacturer (as of 2011). Hyundai’s automobile division employs over 80,000 people worldwide and its vehicles are sold in 190 countries. It has some 6,000 dealers worldwide. Hyundai has a brand value of $5 billion. In 2010, it sold some 3.61 million vehicles across the world. It is listed 65th among top 100 world brands. Hyundai vehicles are distributed across the US by Hyundai Motor America. While its main headquarters is in Seoul, its US headquarter is located in California.
In 2006, Hyundai exceeded 100 trillion won in sales. In 2009, Hyundai Motor Company succeeded in selling 2.4 million vehicles overseas. Hyundai’s Elantra, Genesis, Genesis Coupe, Santa Fe, and Veracruz were recognised as some of the top cars in US. Its Genesis was awarded Car of the Year in North America (2009). In 2008, UK’s Autocar selected Hyundai Motor Company as Automaker of the Year.
Hyundai has manufacturing plants in Korea, North America, Russia, China, India, Turkey and Brazil. Its Ulsan plant in Korea is in fact the largest automobile plant in the world, employing over 34,000 people and producing some 5,400 vehicles a day. Hyundai’s manufacturing plants in China has annual production capacity of 600,000 units. In addition, Hyundai has R&D networks spanning US, Japan, Germany, and India.
Hyundai passenger vehicle models include Equus, Genesis, Genesis Coupe, Veloster, Azera, Sonata, Elantra, Accent, i40, i30, i30cw, i20 and i10. Recreation vehicle models include Veracruz/ ix55, Santa Fe, Tucson /ix35, ix20 and H-1. Commercial vehicles include HD65/72/78, Special Vehicle, County, Aero Town, Super Aero City, Universe, Bare chassis, Light Commercial and Medium/Heavy Duty Truck.
I and my wife went to Hyundai showroom, Thapathali today for a test drive of Tucson. After half an hour’s wait, a lady rep. told us that we have stopped test drive because of Corona. We were shocked with her negative answer. We told her it’s our fundamental right to have a test drive if we were to buy Tucson. Just yesterday, we went to Kia showroom for a sportage test drive. They gave us a very satisfying customer service. Can you please tell the manager at Thapathali showroom to work according to the customer need. The whole Thapathali team lacks professionalism, I think they need more training. And I don’t know why they have just 1 Tucson in stock whereas Sportage has many with different colors. So can you please help us to have a test drive of Tucson?
To Hyundai Customer Services Manager
Just wanted to let you know that we were very impressed with the service we have received from Hyundai Oudtshoorn, and in specific Mr. Koos Schoeman the dealer principle. My Husband called the evening of Thursday 3rd August asking for advice on my car unable to start. He informed my husband that he will make sure that the car will be taken care of the next morning. He dispatched his manager and mechanic the next morning to George to inspected the car and found the best option to tow the car to the workshop.
We were kept informed of the progress throughout the day and to my surprise called the afternoon to confirm that the car is ready for collection. Wholla!!!!!
The people we have spoken to have all been helpful and polite and a special thanks to Andre and the mechanic who assured me to relax and that they will take care of the problem.
I will recommend your dealership to others in the future, and of course I will return when my car needs maintenance and my next new car is definitely a Hyundai.
Shaleen Harmse
On 31.03.2017 I purchased the car ( model i30 1.4 MPI 5VR GL, chassis number TM D251 6AHJ 369067, engine code G4LCGZ099868) and after only 1307 kilometres driven the starter motor (anlaser) malfunctioned. I received the confirmation that the part in question is under the warranty.
The problem arose with the replacement as the authorized service centres in Serbia do not have the starter motor in stock. The same applies, as I was informed, to the centres in Hungary, while there is a supply in Germany. The order form is placed once a week in Serbia (03.07) and as the service centre in Hungary does not possess the part in stock, it will arrive in Hungary in best case scenario, on 10.07. and will be forwarded within a week, hence it will not arrive in Serbia before 17.07. I find this procedure inert, unnecessarily long and very inconvenient as I had a prior holiday arrangement and have lost my payment due to the cancellation of the trip. My question is, having the urgency of the matter on mind, why it is not possible to have the starter motor sent directly from Germany to Serbia?
I was also informed that the reason why this part is not on stock in Serbia is because it rarely malfunctions. I am afraid I cannot accept such explanation, as Mr Enzo Ferarri said, the part of the car that does not break down is the part that does not exist. What I fail to understand is why there is not a spare part in Hungary and a minimum stock in your main centres, as it would shorten the delivery time.
I am sure this is not the only case of dissatisfaction with your service policy and ultimately it will lead to loss of prospective customers. When purchasing the car I considered Hyundai i30 and Kia Ceed. Contrary to your policy, in case of car malfunction KIA offers a loaner vehicle until the car is repaired. I find it a more professional and respectful attitude towards the customers. I am certain that when purchasing a car in the future I will consider delivery time of spare parts and I will opt for a more customer orientated company.
I look forward to your prompt reply,
yours truly,
This is my story. I bought a hyundai 120 in 2013 which i pay over R3500 a month and my overall payment was 299k. Since then my car was taken by the previous owner /partner for a service on 15 000km . This year when my car was 25 000km I requested that my car go in for a service and my brakes be done. According to Hyundai at the time they could not do the service as i was under but my brakes was done, Apparently my service plan as i discovered this week was with you :liquid capital: and you have rejected my service as I’m over my allowed km 32700km!!,My car needs a service urgently and now more than ever but I am being penalised for bringing it too early and now too late??? Well maybe life happens , kids get ill , work becomes busy !!
I am asked by hyundai and liquid capital to pay for my current service and bring it back in Oct before my plan ends for another service of 45 000km. Common sense should tell you that If I did not drive my car on 15 000km in a year , how would I do it in a month. Why must I do 2 services within 2 consecutive months. How does this make sense ?
Hyundai Belville was the most unhelpful,. unprofessional people I have come across. They are all over the place – not really giving their best service , asking the right questions or assisting their customers properly. Whenever I had to deal with them I was always left disappointed, There is huge lack of communication and to make things even worse they have a manager My Andre K!!!-who just doesn’t care about his customers or the service his provides. His response to this was ” what must he do when the service plan was rejected by Liquid capital” Well what he should do is his job and do his best to ensure client satisfaction so maybe I will come back and buy a R500 000 car from his dealership!!!
Disgusted with the Service I recieved from Patrick @ Hyundai Durban South & Niel Singh from Hyundai South Africa(Customer Services)
My 2013 Hyundai i20 is still within the timeframe of the service plan however I exceeded the mileage by 5000km as there is no service inspection indicator (maybe a malfunction on the vehicle or lack of one)
I made arrangements for the booking and took my vehicle in today at 7am. I heard no feedback from them until 11am when I decided to check what time will my vehicle be ready for collection. The service advisor decides that then will be a good time to let me know that my car has not been attended to nor will my service be done under service plan. She then transferred me to the Service Manager, Patrick who could not wait to get me off the phone from the word “hello”. He then tells me he does not agree with the owner of the business if he agrees to do it under service plan but will be forced to. I was told that they will contact me as soon as the owner ,Avi gives the go ahead but nothing.
Absoloutely Poor Customer Service
So i called Hyundai Customer Services South Africa and spoke to Neil Singh who sounded like He does me a favour by answering the call. He was rude and unhelpful. When i asked him for a reference for the call he told me theres no need for one and “its your business to ensure your car is serviced not Hyundais”
My car is still not serviced…..
I have complaint lodged with Alcon Hyundai Arlem Rd, Margao with head office at Porvorim Goa regarding replacement of ‘RACK’ of the power steering kit’which the dealer Alcon relation officer Bhupesh said requires to be replaced without any beneit of warranty to me as the vehicle is covered under kilometer warranty as the vehicle no even run 27.200 kms when the kilometer limit is 60,000. I therefore should be given replacement of the RACk which cost Rs.21000/- free of cost.plus compensation for loss of my valuable time as the car is used by me for my professional works and due to the damaged power steering my life is also in risk as acident may occur at any time while driving. Company head should send its team of technician immediately to Margao Service station of Alcon Hyundai where the vehicle is kept now for repairs. The Alcon Hyundai has not taken any botheration to replace the part as they say the vehicle has crossed the period warranty of two years in 2012. Infact the rack itself is defective right from the date of purchase in 2009 as I have learnt from my collegaues who test drove my vehicle and learnt that the steering is not smooth as required. This defect was pointed to the dealer earlier within the waranty period but they did not pay much attention and themselves allowed to go it beyond period warranty. These tactics are ‘poor customer friendly’. The car is registered under no. GAO8E9413 at South Goa margao Regisration office. So hope to do the needful to convey positive message to Alcon Hyundia Mr. Bhupesh and the get RACK replaced free of cost to me.
This is to submit a complaint about the treatment I received from Hyundai Egypt:
I purchased my brand new Hyundai 2013 Verna (Motor #9959, chassis# 174118) in January 2013. Since then I have had so many troubles getting my car served at the Hyundai Service center Abu Rawash, Cairo.
The following schedule shows the scheduled maintenance and the problems I have had so far.
During the course of my three scheduled maintenance appointments, none of the car problems have been resolved. These problems are: wheel alignment, antenna, gear box, and the clutch system.
All the maintenance issues were not dealt with during scheduled checks and have been accumulating. The service engineer kept postponing things under the pretext of malfunction machines such as wheel alignment or unavailable spare parts.
Please bear in mind that my car is still under the 3-year 30,000 km warranty. The clutch system malfunctioned, as pointed out by the service engineer, was due to a problem with the gear box. Besides, there is no way the clutch disk or flywheel has worn out due to misuse after less than 10,000 kms! Therefore, the clutch system should be changed under warranty.
I have been trying to schedule an appointment for the clutch system repair that resulted from a problem with the gear box as I was told by the service engineer, but Hyundai service center won’t give me an appointment for so many excuses as shown in the above table.
Best Regards
Ehab Saber
00201223333749
Dear sir,
We bought MHO2 CZ 1240 RED COLOUR I10 car from Continental Hyundai Bandra West in July 2013.
We gave it for servicing on 18th October 2013.
On receipt of the car the car was running properly for few days.
On 8th November I tried to start the car which did not happen, so i went to Continental Hyundai for the same. They sent a person to jump start the car. After which when i tried to start the car in the evening it did not happen.
So I emailed and called Hyundai India for the problem.
They got my car towed to Sherayu Hyundai Jogeshwari at 3.00 pm in the afternoon. We were told that the car is being taken to Goregaon and they will call once they receive the car. But we did not receive a call. So I started calling for 3 hours. Finally I came to know that the car was at Jogeshwari and not taken inside late until evening. We were almost about to make a police complaint regarding the same.
The next morning we come to know that the battery inside the car is of December 2010. So we called and emailed again and they said the issue will be resolved within the next 48 hours. Every day i am following up with Sherayu Hyundai and they say they are waiting for confirmation from Hyundai Motors. Finally on 15th November that is 96 working hours they call and say that they have recieved the confirmation and will deliver the car when the driver is available.
At 2.30pm i get a call that the driver is dropping the car at my house. At 3.00 pm i get a call from Sherayu Hyundai that Hyundai has disapproved the Battery.
Such bad customer service is not expected from Hyundai. Honda Maruti VolksWagen would revert back to us within 30 minutes on the issue with apologies.
Till date we have not received any apologies from Hyundai. Not 1 call from Hyundai on this which is very shameful.
We purchased a brand new Starex Gold van last May 2013 at the Bonifacio Global City branch, Metro Manila, Philippines. . Barely two months from the date of purchase, the Transmission broke down. We are extremely astonished and disappointed. Both the dealer and the mother company in Makati, Metro Manila, do not want to replace the vehicle, which we have repeatedly requested. They would just like to replace the part, not a Minor part. It’s a MAJOR part, the Transmission! It’s been almost a month and the matter has not been settled to our satisfaction. We strongly appeal and urge the Global Mother Company in Seol, Korea to step in and “Step Up,” to truly be of service to us, hopefully their “Valued Customer.”. Mr. & Mrs. Gerard D. Valenzuela
I had given my car (Hyundai Santro) for full service in April 2013 to Bengal Hyundai, Howrah branch. I was asked to take delivery of the car on 21st April, 2013. Inspite of giving a call in advance the car was delivered after a long wait. The car was in a bad state when I was asked to take a test drive post servicing.
Major electrical parts of the car were changed in the servicing but even when the car was delivered, there was this strange noise from the bonnet. The service advisor, Mr. Sumant Koley (the person responsible for taking delivery and releasing the car) told me that since the car was washed prior to delivery, water has seeped in some electrical parts which had resulted in the aforesaid noise and that the same should subside after using the car for few days. Even after a month of using the car, the noise did not subside.
When I went to the service centre again to get the noise fixed, I was told by another mechanic that there was problem with the bearings of the alternator, power steering and some other parts and that all are required to be replaced. I was told that Mr. Koley has left the company so they could not clarify the problem with him.
Now, I do not understand how all the bearings of the car can be rendered useless at the same time and that too only after the car has been serviced!! Before the car was given for service, all the parts were fine. I do not know if the parts are getting replaced or stolen at your workshops that they all become useless when the car is delivered. I was told that the car just requires servicing (full). Now, barely two months after the servicing, the car has started knocking again and there is lack of pickup.
This is what is expected from your company’s after sales service? The staff/service advisors are just trained to inflate bills (as if they get commission for the same) at the cost of the customers. Even after paying the bills, a customer has to experience this kind of trouble. There is no concept of repairing. Every part is asked to be replaced the moment it gives any trouble. When I asked the service advisor to fix the front bumper (as it was tilted), I was even asked to get the bumper replaced. This is WEIRD!!
I used to use a Maruti before I purchased this car and that was far better in every possible way. I am regretting for having purchased your product. If I change my car in future, for sure it is not going to be your product. I will make sure that none of the people I know ever go for your product. It has been pathetic experience with your service centres till date. You may also refer a complaint I had filed in 2005 with your company. The fog lamp which was declared ‘needs to be replaced’ was repaired by my local mechanic. Those people seem to be better trained and efficient than your technicians. Please note that the same fog lamp is working fine till date.
With this kind of service, I strongly recommend you to shut down your service centers and stop cheating customers. Only commercials made with reputed personalities will not help your brand maintain its reputation. With good marketing managers your company seriously needs better service engineers and technicians. The company itself needs better people (and intention of not cheating) to manage itself.
I believe that legal action needs to be taken against your company for being irresponsible and cheating the customers.
I have Hyundai excel car of 1995 model. The problem is the spare parts like, cartridge, hub bearing, sock absorb er, rear view mirror, switched for door glass, sunroof motor etc are not available easily. There are lots of hyundai branded cars in Bangladesh, major complain is nonavailability of spare parts facilities. The middle class are growing in Bangladesh, hyundai is its favorite of most, please improve your customer service
I have a Genesis 2012 with Technology and Premium package installed.
I am trying to stream using my Iphone 4S model as the system does not recognize the Iphone 4S model with OS -ios 5.1.1 – ( 9B206 )version . Iphone when connected using IPOD cable does not recognize it as IPOD or transfer the album information immediately.
Last Friday had to spend an hour at the dealership and your rep could not even connect and transfer the music album information even after de-registering the phone and registering all over again. But after leaving connection for more than 5 minutes, it did show the album information. Can receive /Make phone calls, using Blue tooth . Downloaded Phone directory also using Blue Tooth/IPOD cable ( Not sure which has worked ).But when we have tried to stream the Blue tooth using streaming option , it just doesn’t stream as IPOD connection is just too primitive or does not work consistently . When I try to search your website for any insight on Bluetooth streaming , not even sure what is the audio system to choose for compatibility , options are – audio, DIS, Touch screen Nav. I assume, I have to opt for DIS based on the Image, I see only Apple 3GS as only tested device for ATT/Apple device combo
After Paying close to 8000 extra for the technology and Premium Package , I am still limited to connecting IPOD cable to listen to music.
I have SanteFe 2.2 crdi diesel model since April 2008. Vehicle had been serviced on time as per recommended schedule in Hyundai service in Croatia. During warranty period I have complained permanently on strange noise coming from wheels and had changed 2 wheels ball bearing as well as front shaft elbow. After that I have continued complaining for strange noise but every time I have been told that my car is OK. After car washed, alarm doesn’t work for few days. Once warranty expired and on first scheduled service, they found need to change some parts in front wheel space for more than 6000 HRk which is more that 1000 U$D and that service was very short from last service under warranty. On top of that, next scheduled service I have changed service shop and in next one they found another part in wheel space to change. Just to add, I have never used my car off-road and car is parked in garage, not outside.
To,
Dear sir,
Sub : Complaint for Corporate discount-Reg.
With reference to the subject mentioned above, I would like to bring to your kind notice that I had purchased an i 10 Hyundai car from Planet Hyundai-Khokhara,Maninagar,Ahmedabad,Gujarat.on 01/09/2011.The car was booked on 31/07/2011 by Mr. Sanjay Chauhan, sales Executive Of Planet Hyundai-Khokhara-Maninagar,Ahmedabad,Gujarat.
At the time of booking the car on 31/07/2011 Mr.Sanjay Chauhan had given me a hand written list of Incentives which will be made available to me along with the purchase of car. From the Incentives list he provided me all except Steering cover and Corporate Discount, which is very regretting. The brands he committed are changed with sub standard brands. On enquiry with Mr.Chauhan, He asked for photocopy of Registration Book for availing the corporate discount. The registration book was with The R.T.O. office when I received the book. I immediately informed this matter to Mrs.Shivani Bhatt.
When I continuously followed up with Mrs. Shivani Bhatt, she informed me, she forwarded my documents for UpFrontment and release of the corporate discount. Now before 20days ago Mrs.Namrata informed me that 60 days period has already exceeded, hence I will not be eligible for the corporate discount. This clause was not quoted by Mr.Sanjay Chauhan at the time of booking(31/07/2011). With great regret I wish to inform you that after continuous follow-up with your office, I am not provided corporate discount and I feel that this is not business like for a company of great repute like yours.
TO, DATE: 21.3.2012
THE GENERAL MANAGER
HYUNDAI MOTOR COMPANY INDIA.
SUB: REGARDING THE EXCESS MONEY COLLECTED MORE THAN MRP ON SPARE PARTS.
Dear Sir, I am Dr Santosh Kumar H.S owner of Hyundai Santro Gls with Reg Number KA32M8162.
I was Driving my car for a long drive and after 80 km’s my car started to smell like something burnt and then my clutch failed completely. I asked nearby mechanic for assistance as the road side customer care Hyundai number was not working despite repeated calls. The nearby mechanic opened up the bonnet and told me that the Clutch plate and Clutch Pressure Plate has been burnt and damaged, for the same I rushed into Venkatesh Hyundai Spares and service and asked for the above mentioned spares, they said that stock is available and they said me that it will cost me 850 excess on the bill. I was surprised and thought they are asking me bribe, then I clarified for what they were charging excess money on MRP then they replied they will give me 2 bills one for the spare part and one for the labour charge. As they said they gave me 2 bills, one bill number is 1519 excess billed as labour charge without even seeing and touching the vehicle (FRAUD 420 AS PER MY ADVOCATE) and the second bill number 2222 which shows spare part bill, with Vat Tin number as 29330896935. Looking at the fraud I did contact immediately to HYUNDAI CUSTOMER CARE ON CONTACT NUMBER 09873564645 the Manager talked to me for hours in Conference in mobile phones and advised MR SIDDARAM to not to collect excess on MRP nor charge labour fee without touching the vehicle , MR SIDDARAM said he will contact his Managing director and resolve the issue but MR SIDDARAM took the advice of the Managing Director and told me that its company rules and regulation to collect excess amount more than MRP and to collect labour charge irrespective of the labour work. I AM STUNNED TO LISTEN SUCH COMPANY RULES WHERIN HYUNDAI MOTORS COMPANY ADVICES THE MANAGING DIRECTORS OF THE SHOWROOM AND SERVICE PEOPLE HYUNDAI ACROSS THE WORLD TO COLLECT EXCESS MONEY MORE THAN MRP AND TO COLLECT LABOUR CHARGE WITHOUT EVEN TOUCHING THE VEHICLE.
Just to let you know about my bad experience with Hyundai I10. I got the car in December. Here are the issues I faced after only in the very first week of the car :-
1) The very first day after delivery, I found the car alignment is out. It skews to the right. On 2nd day itself, I sent it back for re-alignment. Asked the local technician why no quality control, they said they do not know.
2) 4 days after that the car breaks down in the city area. Totally without electrical power. A new car and I have to experience this!! Called a tow truck to tow the car to Hyundai workshop. The technician changed the battery but the root problem was a faulty part which caused the battery to be totally drained. Another very bad experience.
3) Noticed immediately that the petrol consumption was not good at all. Your brochure stated 5.5litres per 100km. In my first full tank of Malaysian Ringgit 65 which is 34 litres, the mileage travelled was only 220km which is equivalent to 15.4 litres per 100km. SO FAR AWAY FROM YOUR ADVERTISED FIGURE OF 5.5 LITRES PER 100KM. Even if I can get 7 to 8 litres per 100km, I will be quite satisfied but 15.4 litres per 100km, how can I accept.I send the car back again for checking and the technician returns my car and said I should get 8 litres per 100km. My latest calculation indicated that it is 11.8 litres per 100km. So, I am still not getting the mileage as claimed.This is very bad.
4) Just yesterday, suddenly there’s a cracking sound from the dashboard when the car moves. This is a brand new car and even the dashboard is giving noise.
My conclusion after the purchase is Hyundai can promise lots of things but the actual product does not fulfil it’s promise. I actually wanted to get a Sonata but now, I totally changed my mind after the I10 experience. I am trusting Toyota more. Doesn’t Hyundai have proper quality control check?
I may go viral on facebook after such bad experience. The car is not even 1000km yet and already I am getting so much problem. Oh, by the way, I checked on the internet and apparently, I am not the only one complaining about poor fuel efficiency. People in other parts of the world are complaining also.
Final conclusion, Hyundai is NOT professional.
CK, Malaysia
p/s :I am thinking even selling off my car even it is only a few months old.
On 29th December I bought a Hyundai Accent car through S.A.S Hyundai, Station Road branch, Lucknow Hyundai show room.
At the time of booking i Paid 1.64 ( One lac sixty four thousand ), Rest by H.D.F.C bank which financed the car. The sales person Mrs.Chanchal told that my car will be available for delivery by 6 P.M Evening. I reached the show room to pick the car with my family, my mom 70 years, wife 30 years and Son 4 years..
The car didnt reach by 6 P.M it reached by 8:30 P.M. For 2 hrs my family waited there and without even being served water. When questioned, the sales agent acts like we are stealing car without any manners. Forget about it, now that I have got my car, the next difficulty is getting its papers. From last 2 week am running behind them. I am sorry to say this but i feel “cheated” and am really frustrated as i am not getting any of my problems resolved. The S.A.S Hyundai Lucknow team is either not capable to solve my problem or does not want to solve it. In both the situations my time and money is wasted.
I traaded a 2011 Ford Focus with only 10,000 miles for the Accent SE Hatchback.
Previously,I have owned 2 Honda Fits.The Accent overall has the Honda Fit beat hands down.More get up & go,better ride,better gas mileage.At highway speeds the Accent is whisper quiet.Seats are very comfortable.The bluetooth and I-Pod functions are much easier than the Ford Sync.Selectronic automatic makes it fun to drive.The only category that does not match up to Honda Fit is the versatility of the cargo capacity.If only Hyundai could copy the smart seats of the Fit.Accent cargo floor is not flat.I could not be more pleased with the Acccent Hatchback.