HTC Head Office
23 Xinghua Rd. Taoyuan 330, Taiwan,
R. O. C
Phone: +886-3-3753252
Fax: +886-3-3753251
Email: To email HTC click here
HTC US Head Office
HTC America
13920 SE Eastgate Way,
Suite 400 Bellevue, Washington 98005
Phone: 425-679-5318
Customer Service
US: 866-449-8358 (toll-free)
UK: +44-1279-206-906/+44-845-890-0079
Canada: 866-449-8358
Service/Repair (US only)
AT&T: 1-888-354-2375
Sprint: 1-877-293-0807
T-Mobile: 1-888-356-2375
US Cellular: 1-888-944-9400
Verizon: 1-800-229-1235
Non-Carrier Device: 1-800-229-1235
Worldwide Contacts
| Asia Pacific Australia: 1300-482-482 China: 400-821-8998 India: 1800-1033-566 Indonesia: +62-21-5695-4393 Japan: 0120-686-850 Malaysia: +60-355-698-878 Korea: +82-1588-3220 New Zealand: +64-9-9250415 Philippines: +63-272-833-88 Taiwan: +886-2-8761-5959 0800-088-858 Thailand: +66-264-03399 Taiwan: +886-266-391-147 Hong Kong: +852-3520-1234 Singapore: +886-266-391-147 Vietnam: 1900-555-567 / +84-838-620720Middle East/Africa Bahrain: 8000-4059 Egypt: +20-238-272-820 Iran: 887-090-90 Jordan: 18-800-001 (code: 3115) Kuwait: +20-238-272-843 Oman: 800-753-00 Qatar: +20-238-272-843 Saudi Arabia: 800-820-0079 South Africa: 0800-982773 UAE: 8000-200-0078 |
Europe Austria: 43-192-873-67 Belgium: +32(0)2404-0616 Czech Repub: 800700741 Denmark: +45-701-423-60 Finland: 800-114-214 France: +33-170-759-171 Germany: +49-692-222-7334 Greece: +30-2111980955 Ireland: +353-16-968-474 Lithuania: +880030766 Netherlands: +31(0)20-715-7310 Norway: 800-11576 Poland: +48-22486-3297 Portugal: +35-1-800-814693 Russia: 8-800-200-4820 Spain: +34-914-146-588 Sweden: +46-85-055-6438 Switzerland: +41-44-580-6245 Turkey: 081-128-800-12 Ukraine: 0800 504 6210Latin America Argentina: 54-11-52543461 Brazil: 4003-0482 Colombia: 57-1-524-0482 Mexico: 52-555-0151239 Venezuela: +58-212-3357610 |
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Locate HTC Store (US)
To locate a HTC store in US click here
Popular HTC Phones
As of 2011, the most popular HTC phones include HTC Sensation, HTC Evo 3D, HTC ChaCha, HTC Salsa, HTC Incredible S, HTC Desire S, HTC Wildfire S, HTC HD7, HTC 7Pro, HTC 7 Trophy, HTc 7 Surround, HTC 7 Mozart, HTC Desire Z, HTC Desire HD, HTC Aria and HTC Flyer (tablet).
About HTC
HTC Corporation was founded by Cher Wang in the year 1997. HTC is today one of the fastest growing companies in the mobile sector. Headquartered in Taiwan, the major smartphones manufacturer employs over 8,000 people and had revenue close to $10 billion in 2010. HTC was ranked as the 31st most innovative company in the world (2010) by Fast Company. HTC sold some 25 million handsets worldwide in 2010. The company has established partnerships with major mobile brands in Europe, the US, and Asia. Known for its innovative approach, HTC was the first to create color palm-size PC, Microsoft-powered smartphone and first Microsoft 3G Phone.
HTC Desire 828 Dual. Purchased the device and when I asked another shop to insert the Sim a memory sims, he lost the cover for this compartment. I am located in Cairo, tried the phone numbers published in Egypt, and each time I am kept on hold for 10 – 15 minutes without reaching anybody… all I hear is thanks for calling, one of our agents will answer you soon… I need a reply… I purchased a device that didn’t operate even for 1 hour. I am frustrated.
Would someone be kind to let me know where i can find authorized service center for HTC in Dubai. Any contact number, location will be helpful. I want to get my HTC A9 broken screen replaced.
I purchased a HTC mobile from Riyadh, Saudi Arabia and was working fine. All of a sudden from this month the touchscreen is not working properly and I don’t have any time. Can I take the Mobile back to India and contact any HTC service centre, in Kolkata to get it repaired? Will it be chargeable or free of cost as still it is under 2 year warranty. Suggest and advice remedial action please.
Hi
I purchased and was using HTC mobile in KUWAIT. I had a great faith on HTC’s quality and after sales service. But it is pathetic to mention that the phone No, I got from net as authorized service center does not reply. I am ready to pay and repair but no one in KUWAIT is authorized to repair.
This is not good in part of HTC to win customers confidence. Kindly advise urgently.
Afternoon
I need to find a service centre in South Africa.
My HTC One M9 is stuck on a reboot loop and have followed all the steps given to factory reset, it is still not working I need urgent assistance.
I have been using HTC One M9+ for few months. This is beautiful. But sometimes some weird behavior makes me very annoying. For example, I wanted to change the “Clock widget” from my home screen and that’s why I removed the clock by dragging it from the screen. Whenever I tried to retrieve the “Clock” it can’t be possible. Though It said in “Tips & Help option” how to add apps or widget on home screen (Press and Hold a widget from widget panel to put it on the home screen), but it is not working for the “Calendar” & “Clock” widgets in this way (others widgets can be added). Actually, I reset my phone completely to get rid of this situation by compromising everything (removed downloaded apps, documents, music etc.). Since It’s not the real way to solve this matter because I can’t remove my documents and apps by resetting my phone always.
Please help me ASAP.
For months now I have been trying to find out if HTC 10 will be offered I South Africa but no one seems to be able to help. I have had 5 HTC phones and love them but I am getting a little frustrated now. HTC on line chat cannot tell me anything not even if HTC are trying to bring the phone here, Vodacom ignore my messages, cannot tell me when I call them, MTN always tell me they dont know, HTC SA dont answer their 0800 777 112 number and they dont respond on their facebook site yet they post other crap about photo quality. Can someone please be honest and open and tell us your paying customers what is going on? I have been due for upgrade for over a year now as I am waiting for the new phone. I am getting tired of waiting and am considering moving to Samsung because they seem to be more helpfull but it would be sad as I think HTC are better.
To Whom it may concern,
i need assistance, my HTC one M9, has died on me 6 months after i have bought it new, Vodacom service center, keep telling the device has fallen into the water, hence mother board is damaged. this is despite the fact that i told them numerous times, that the phone never fell into water, instead the last activity was that “it blinked on and off, the next thing it was hot 2 hours, that i could not even hold it” i then took it straight to the repair center, and all i was told within a week was BER, motherboard damage, and no warranty to cover the damage.
i love HTC brand, this is my 3rd decive for the last 6 years, and i have built confidence but with what i have received as a treatment on the current one, i have lost pride in the brand.
i feel Vodacom RSA, with whomsover company that fixes HTC in South Africa, are giving me generic possible cause of the damage, so as to escape replacement of the device as its beyond economic repair.
I bought htc cell phone about 3 month ago, now the set is not working properly. I want to go to it’s repair center, But do not have find it. Please tell me where is the It’s own authorised center in Nepal (Kathmandu).
Hello,
It doesn’t give me a pleasure to write in to the company for petty issues but I guess the response I have received so far from the Service Centre of the company forces me to do so. My cell phone Display white problems in second day that time it was automatically resolved but Suddenly same problems has been repeated when I asked to your ASC ,ASC person asking to repaired min 15days days so I want know what is you TAT and why they will take 15 days to repaired ?
We had bought a Mobile Phone Model HTC Desire 526G+ Dual SIM 10th April 2015 and only after 2 months there is some issue in Display. We have been following up past 3 days against service request. I wonder how can some part not be available in the development centre As per ASC when so many units are produced daily. Or we may conclude this is sheer lack of responsibility of the management towards the customers. Once a product is sold it doesn’t matter to the company anymore.
I am not sure if you are aware of such happenings in your company. I hope this will enlighten you a little towards the performance of your employees and you may work towards enriching customer experience which is very important in today’s competitive environment. I also work for a service based company and we always make sure that we don’t have any unhappy customers.
It is a manufacturing issue because as I have already told you we are facing issue from 2nd day but it used to resolved automatically but know it has been totally dead so I am not agree so requested please replace it for permanent resolution
Visited ASC –
1. SK Enterprises . ADD- Allied block B4 Dayabasti road Indralok New Delhi .Phone NO 09268920920
2. TVS electronics- ADD-38A Banglow road Kamala Nagar Delhi 11007-Phone-011-43071735
Look forward to hearing from you.
Model No – HTC Desire 526G+
Serial No -357343060427906
Hi. I have my second htc phone, I like the brand but my problem with them is that the the repair places I went to cannot fix my phone. It fell into water what can you do to help me. It was a birthday present that my wife bought for me knowing that I love your brand. I only had it for one month and it got damaged. Please help I am stressed.
Regards Thulani
I bought a brand new HTC butterfly in malaysia, within 2 weeks now facing problem with the mic. I sent it for repairing,but still face the same problem. Contacted the local HTC service center and complained , but they did not take as a serious issue. Until now it is still pending.
I recently bought HTC desire SV. It was such a defective phone. Also the customer service is very bad. I dont think this brand suits the Indian market. They are selling bad products, and technicians do not know how to solve problems. You cannot fool the consumers.
My experience with HTC has been extremely bad. HTC desire SV is a faulty phone which has number of problems faced by almost every customer of this phone – refer gsm arena reviews and yet the company is not ready to take any kind of responsibility for this faulty device. Pathetic and not expected from a brand like HTC. I personally will not recommend HTC phones to anyone. I might be just one customer but this word needs to spread so that others don’t get fooled
Hi,
I own a HTC desire v (IMEI – 352795054027478) bought in OCT 2012 which have a hardware/software problem. Initially there were thin lines which appeared on the screen. Customer support executives suggested few checks which I performed post which they suggested to visit the service center which I did and got the screen replaced. Post the screen change now the device restarts automatically with error message “Abnormal Reset”. Secondly the plastic body is not fixed properly (as it makes little sound). The customer care agents say that the records from the service center are not updated and try the same old techniques which do not work any ways. Now if the records are not updated how is the customer responsible for it. Its again HTC guys playing with the customers. I have spent a lot of time on the HTC call centers and a visit to their service center and can not afford to do it any more. Why is HTC not understanding that harassing the customers will not solve any purpose rather they would loose the respect they have earned as a brand. I am sick and tired of the issue now and not at all willing to accept a device with already having issues in it. I am very sorry to say but HTC has lost all its respect in my life and will never buy HTC in my future. It is not possible to for me to spend a sum of INR16500 twice for cell phones. Kindly get the device replaced or will have to knock the doors of the Consumer Court as HTC is seriously harassing me now. Kindly acknowledge and help in resolving the issue. Requesting you to kindly come out with a real solution rather than giving suggestions as to what I should do. I have executed the suggestions given by HTC i.e. Customer center visits, Service center visits, emails and nothing worked so far.
i just purchased a htc desire VC dual sim cdma-GSM. It is a terrible phone. The camera is worse! And the battery does not charge properly and the backup is of very few hours. Probably not more than 2 hours. I feel lost getting this mobile. Plus the customer service of htc in Indonesia is pathetic.
Just 2 week before i bought an HTC Desire C cellphone. While purchasing i read the review on internet and it mentioned the internal memory as 4 GB whereas in cell its only showing 1 GB internal memory. For this I called many times to your customer service office, but no response.
For HTC, the most impossible company to contact…
It was on Monday when I bought your phone,
So far it has given me much cause to groan.
A HTC Wildfire S that is more like ice,
Definitely not a super-fiery ‘S’ device.
It is my first android; I was quite excited,
Alas, my hopes of greatness have been blighted.
The battery capacity, quite frankly: terrible,
To charge it twice daily is so unbearable!
I followed the rules; I did it all right,
Let the battery run flat then charge it overnight.
Wi-fi, Bluetooth, automatic updates- all disabled,
Even these measures do not guarantee usage is enabled.
It is quite ridiculous that my phone appears to hold no charge,
Especially seeing as my use of it is not all that large.
I am yet to browse the internet and have only downloaded a few apps,
Surely the battery should be able to handle that!
And then, even when I go to charge my phone,
(Which- let me tell you- is every time I’m at home!)
The status of ‘fully charged’- it never quite reaches that ascent,
Instead seems insistent on staying at ninety-nine per cent!
I want to know what you intend to do,
For I am at a loss and have no clue.
I definitely don’t think that I can bear,
Having to charge my phone everywhere!
If anyone knows how I can actual email a complaint directly too them, then I would be most grateful for your help!
Thanks,
Laura
Hi, I have purchased HTC EVO 3D handset through online. I stay in India and the Device is manufactured in Turkey. Now my device says there are Updates available for Android 4.0. When I contacted the customer care of India regarding the Update they told me to contact the Customer care of Turkey, for confirming whether the Device would be “LOCKED” after performing the Update. So I would appreciate if somebody could help me on this.
Thank you.
Hi
I bought HTC ONE V on contract from Nashua Mobile in Johannesburg,the phone came without a manual,no SD Card,no Internet cable and the wi-fi does not connect…it keeps saying connecting but never get connected.I spoke to a lady in Johannesburg who helped with the application for contract but she ran away when I raised these complaints with her.Can someone help, or is it ok that the phone does not come with manual, internet cable to connect to PC and no SD Card?
Please read the below correspondence and advise. After contacting my service provider via email and receiving no response and then contacting them on their CellC Facebook page and receiving no help, I am now desperate. I’ve contacted Leaf, CellC and the HTC call centre. I have not received any sort of customer service!!! Someone needs to take responsibility, make a plan, and help me!!!!
HTC TICKET NUMBERS: 12USCW22ENA002810; 12ZACW22ENA000069; 12ZACW15ENA000068; 12USCW22ENA002810
DATE: 1-06-12:
I don’t know what to do about this handset:
• HTC WILDFIRE S
• PURCHASED on the 6th of April 2012 at CELLC
• IMEI: 357805044241025
• S/N: SH192TR13672
• P/N: 99HMM047 – 00 B
• PG76100 5VDC —-1A
• FCC ID: NM8PG76100
• TA-2011/127
The specs advertised were not what I received on the phone.
It says there is 512MB internal storage on the phone, I only have 140MB, after installing ONLY Facebook HTC Sense, Whatsapp, and a Volume+ which cannot be moved to SD card, I have 17MB free.
IT CLEARLY SAYS INTERNAL STORAGE: 17MB free, 123MB USED. NOWHERE DOES IT MENTION THE 372MB BEING USED TO SUPPOSABLY “MAKE THE PHONE RUN AT OPTIMUM LEVELS” WHICH WOULD MAKE UP THE FULL 512MB.
I cannot delete any of the pre-installed apps that were on my phone when I bought it, apparently they cannot be removed or moved to the SD card.
I have deleted all contacts from my phone and have them saved on my sim-card and don’t allow contact linking. Even this does not help with the memory.
I have no other apps installed other than the 2 listed above which ANY smart phone should be able to accommodate as everyone uses these applications, and Volume Booster – see below.
Any time I want to do anything on my phone, I’m told the internal memory is low and have to go through the process of cleaning up the memory before I’m able to do what I want to do, even though the clean up does nothing.
It’s all very well that the advert of the phone says “BROWSE THOUSANDS OF APPS!” What it doesn’t mention is that you cannot install any of them because the phone has pathetically low internal memory.
I HAVE ALREADY CLEARED HISTORY, CACHES, MEMORY, AND DONE A FACTORY RESET. NONE OF WHICH HAS HELPED! DO NOT ASK THAT I DO THIS AGAIN, IT’S BEEN DONE AND HASN’T WORKED!
The volume levels on this phone are a joke! I could not even play songs or videos for friends until installing volume booster (204kb) which improved the volume a tiny bit. PLEASE NOTE THAT THE PHONE MEMORY WAS ALREADY CLAIMING TO BE LOW AND THE PHONE WAS HANGING BEFORE I INSTALLED THIS APP. It’s not a speaker problem though, even when using headphones, the volume level is ridiculously low. I have missed messages and phone calls because of this problem.
I guess it doesn’t matter though as the phone is so slow that when I “pull the ring” to unlock it, it hangs for up to 5 minutes before I can do anything. This isn’t a touch screen problem. The phone just hangs.
When I have an incoming call, I unlock the phone and it will continue to ring, but the phone hangs, so I cannot answer the call. I can just sit and stare hopelessly at the screen as the person attempts to call me.
The same thing happens with my alarm. It will go off and I unlock the screen and then it hangs so I cannot select “dismiss”. I have endured the alarm going off at sleep intervals for over an hour because I cannot dismiss the alarm. I eventually have to go and deactivate the alarm setting so that it will stop going off. If I forget to activate it again though, I miss appointments because my alarm doesn’t go off.
The camera also boasts great shots with the 5 MP camera with flash. If the phone doesn’t hang when attempting to capture a special moment, the picture it snaps is almost always grainy or blurry. It appears like a good picture on the phone, until it is loaded onto a computer or social site. This is extremely disappointing as I have lost out on loads of wonderful picture moments that I could have easily captured forever if the camera did what is promised.
I am currently unemployed and have missed several job opportunities due to not being able to answer calls as listed above and therefore not being booked for interviews.
This is causing copious amounts of depression and stress in my life and as I am unemployed, cannot afford to do anything about it.
Why not book interviews via email? Well, my phone no longer downloads email because the memory is too low.
How about getting job updates via the twitter application peep? The memory is too low to load peeps.
And Facebook? Well it continues to freeze and the force close option comes up.
I have sent though an email about this phone already, and received a call from the international call centre telling me to take the phone in to be repaired.
So now I must sit without a phone for several weeks (even though I’ve only had the phone for 7 weeks) to see if there is an error with it?
I don’t think this is at all fair to me and is certainly not good customer service.
I truly believe that I should be given a new phone that delivers all the features promised by the website.
I paid for a service I have not received and the error is on HTC’s side. I want what I paid for!
I haven’t even had this phone for 3 months, it’s still brand new and would either like a full refund or given a new phone.
Please could you get back to me and advise what I should do?
DATE: 04-05-2012
I received an email from William at HTC that said:
“Your HTC Wildfire S was originally built for ‘mild’ to ‘moderate’ users. It was created for those who wished to make calls, send texts, and occasionally surf the web. The internal memory cannot hold several high memory applications.”
ON YOUR WEBSITE UNDER HTC WILDFIRE S IT SAYS:
‘SURF THE WEB IN STYLE WITH MULTI-WINDOW BROWSING, PINCH TO ZOOM WITH AUTO TEXT REFLOW, AND FLASH VIDEO SUPPORT. THE HTC WILDFIRE S LETS YOU TAKE GREAT SHOTS WITH THE 5 MP CAMERA WITH FLASH, TAG YOUR FRIENDS IN THE PICS AND INSTANTLY POST THEM TO SOCIAL NETWORKS FOR ALL TO ENJOY. EXPLORE THOUSANDS OF APPS ON ANDROID MARKET™ AND SEND YOUR FAVORITE ONES TO FRIENDS – SO EVERYONE CAN GET IN ON THE FUN.”
THIS IS NOT ADVERTISING FOR SOMEONE WHO WANTS TO JUST MAKE CALLS, SEND TEXTS, AND OCCASIONALLY SURF THE WEB.
YOU CAN BE SUED FOR FALSE ADVERTISING!
I didn’t bother replying as the email is a no-reply address and I wasn’t going to go through the website again and get ANOTHER person who asks me to do everything again and ANOTHER ticket number.
—————————————————————————————————————————————
DATE: 07-06-12
I received from your call centre today.
They were very unhelpful and said whatsapp is the reason my phone isn’t working.
Even though on the website for the Wildfire S it states that you can browse and download thousands of apps.
I download one of the most used apps by android and get told it’s the reason for the trouble I’m having?
I cannot accept that.
I was then told I need to send the phone in and they cannot give me a loan unit for the duration of the repair time. They said they cannot confirm when there will be units available and because they can’t confirm that, they can’t follow up as to when there will be one.
I can’t go without a phone because they want to repair my unit that isn’t even three months old and might not even have a hardware problem. I need a phone.
Should I advise all future HTC users to get a backup phone because the customer care can’t provide for their customers?
The lady (I didn’t get her name as her accent was very bad) said there was nothing else she could do.
I then asked to speak to a manager or superior and she said there was no one there.
I asked for contact details of a manager and she said she didn’t have any to give.
She said she would email her manager and get her to call. I asked for that email and she said she wasn’t allowed to give it to me.
I then asked why a customer wasn’t allowed to have contact details of the customer care representative and she put me on hold.
She then got back to me about 5 minutes later saying she was going to put me through to her manager.
I can only assume now that she was lying about no one being there.
The manager, Iman, claimed to be the Head of Customer Care for HTC South Africa. She told me she understood my dilemma and won’t close my case but escalate it.
I have no idea where the head of the department escalates queries to, but none the less, that’s what she said and she told me she would let me know if they could find a loan unit but that the service is not actually offered.
When I asked her for her contact details so I could follow up in case I don’t hear from them, she told me she didn’t have any.
I asked for an email and she said she doesn’t have email.
I asked for a number to call her on and she said she didn’t have one. I asked for the number of the phone that she was speaking to me on at that very moment and she gave me the call centre number.
I asked her for her extension and she said she didn’t have one.
I do not understand how the “Head of Customer Care for HTC South Africa” does not have an email address, direct line, or extension number.
Please could you advise what I should do now? I’m VERY frustrated and upset!
DATE: 08-06-12
Dear Nicola Joy Cox,
Thank you for contacting HTC.
In regards to your enquiry, kindly be informed that yesterday your case was investigated, however we really do apologize for the inconvenience, but unfortunately the repair center cannot provide you with a loan device as they do not have any loan devices available.
I understand that you are unhappy , but please be informed that we have already tried our best to get you a loan device, but the repair center had informed us that they cannot offer any loan devices, as they do not have any available.
THIS IS UNACCEPTABLE!!!! PLEASE HELP ME!
hi i have a htc sensation xe w/ beats,,i would like to know how to configure my internet mobile as per my network provider,they dont have the configuration for htc
I have a HTC desire s, my 3rd one due to touchscreen errors claimed through phone insurance!!!! It now turns off unexpectedly and shuts down with no error report at least 3 tines a day. I am furious with the phone and service HTC has provided me with as for such z large amount of money paid you’d expect the device to actually work, I would like to take ny complaint to the highest possible level, I would like to give HTC another chance and would like the option to choose a complimentary phone of a few offered.I have all records of repair and purchase of the phone and of previous complaints made and if I fail to here back in the next 14 days I shall send a letter by recorded delivery and seek advice as to how to take my complaint higher, an angry customer. Nick, Plymouth
My HTC wildfire is having trouble connecting to any wi-fi. It just keeps on scanning but cannot find the supposed wi-fi connection.
HTC customer care number for india 1800-1033-566 is not working…
A very bad Customer care service in India.
I bought a brand new HTC Explorer but i don’t know how to activate voice dial option. Do i download it from Android Market or Not?
big fan of your products…love them..so far have faced no problems..
I purchased HTC Salsa in Jaipur, India, a month ago. Your local Customer Service Centre is poorly managed and non responsive.My queries do not get responded to. My request for extra Charger, Battery and SD Card have been pending for a month. If you want to survive in India you need to professionalize your services and make it more IT enabled. Pl direct your local Call Centre to contact me and address my requests. C.S.Rajan, Addnl Chief Secretary, Govt of Rajasthan
Hi i have an htc chacha phone.. ive noticed that in my message inbox ..the name of the contact does not appear? what should i do?
simply ring up the customer support
I have HTC Desire HD Set, purchased in June2011 in India. Since today morning, I am not able to listen the Voice of Caller and Caller Tune, except through Speaker Phone ON. Please advise me the remedy. I will be in China from 18 – 30th Sept. can I get this problem rectified in China also.
call the customer support once..they should guide you to their service center in China