Etisalat Head Office
Etisalat Lanka Pvt Ltd,
# 78, 3rd Floor,
Mukthar Plaza Building,
Grandpass Road, Colombo 14
Phone: 072-2541541
Fax: 072-2541100
Etisalat Customer Service
Phone: dial 123 or 072-2123123
Email: customercare@int.Etisalat.lk
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View / Pay Bills
To view your Etisalat phone bill online click here. To pay your bills online click here.
Etisalat Stores
Click here to locate a dealer store nearest to your street.
About Etisalat Sri Lanka
Etisalat was founded as Celltel in the year 1989. The telecommunications company in Sri Lanka is now operated by UAE’s Emirates Telecommunication Corporation. The company together has over 100 million subscribers across 18 counrties. Ranked as the 6th largest company in the Middle East, Etisalat in Sri Lanka has more than 3.5 million subscribers. The company, formerly known as Tigo, in May 2011 announced the launch of a 3.5G W-CDMA/HSPA+ mobile network. The Etisalat group in 2009 received seventeen industry awards including three for innovation and three for customer service.
Etisalat offers a wide range of handsets and devices to choose from, including BlackBerry and Nokia. For prepaid phones, Etisalat offers per minute package and per second package. For postpaid, there is Etisalat Postpay with plans such as Value Plus, Executive, Connect and Advantage. Most of these plans offer free outgoing minutes and free SMS. Etisalat has over 320 roaming networks and connects to some 153 countries. For mobile broadband, there are postpaid and prepaid plans with HSPA+ (Evolved High Speed Packet Access) enabling you to access data at speeds up to 21.1 Mbps Downlink and 5.76 Mbps Uplink.
We are so disgusted with Etisalat. There are two points that I have to clear.
1. when you insert a mobile card to the android it take so much time to get
the data to the mobile
2. When you buy a 99 Etisalat Data card giving 100/- rupees most of the places
they do not give the balance. The shop keeper is getting rich? I am from Ratmalana
Pirivena Road area. This is happening right through out. So disgusting.
Our mobile phone no. is 0725 968 667
WE have been your customer for many many years. WE are now very disgusted with you service. We use your service mainly for calling relatives and friends overseas. We used to tell all our friends how good your service was, but not anymore. Every time we take a overseas call now as soon as it connects it gets cut off, and each attempt is charged by you, and now a call costs a great deal. What’s happening? I think that if we don’t get any action out of you, we shall go elsewhere and we certainly will be telling all we know about this fraudulent action of yours. If you do not care, and you think that we are only small fry who you don’t have to take any notice of, then I can tell you you will soon be on the downhill path as you well know in marketing that customers are number one. I do hope we will get some positive action out of this soon, but if not we shall certainly go elsewhere.
Thank you for your seemingly valuable time
J deSilva
I bought my line(xx) on August and I registered it that same day, as at now I can’t make and recieve calls on my line, and I can’t contact customer center. Please help me rectify the problem and I will be very grateful.