DiGi Customer Service
Phone: 016 2211800 or dial *128# (from DiGi phone)
DiGi Head Office
D’House, Lot 10, Jalan Delima 1/1,
Subang Hi-Tech Industrial Park,
40000 Shah Alam, Selangor, Malaysia
Phone: +603 5721 1800
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Online Chat
To talk with a customer service representative online through chat click here
Locate DiGi Stores
Locate a DiGi store nearest to your street click here. You can find DiGi stores in major states such as Kuala Lumpur, Johor, Kedah, Kelantan, Melaka, Pahang, Penang, Perak, Sabah, Sarawak, and Selgangor. You can reach a local store for purchase of smartphones, broadband connections, bill payment, SIM replacement, change of plans, and account termination.
View / Pay Bills
To view or pay your DiGi bills online click here. Registered prepaid and postpaid customers can login to check credit limit, auto payment, add or terminate features, for voicemail, mobileTV, prepaid recharge and much more. Bill payments can also be made through mail, drop box, counter, phone, and ATMs
DiGi Downloads
To download DiGi music click here. To access games click here. Popular games categories include action/adventure, arcade, puzzle, racing, cards, sports, board, and more.
About DiGi Telecommunications
DiGi is a leading telecommunications company in Malaysia that was founded in the year 1995. The first GSM 1800 operator to offer international roaming facility, DiGi has some 9.6 million customers (as of 2010) and is the third largest mobile operator in Malaysia. In 2010, the company invested RM720 million for expanding mobile broadband and mobile internet. DiGi was named the most sustainable company in Malaysia and telco in Asia by the Asian Sustainability Ranking 2010. Top shareholders in the company include Telenor Asia Pte Ltd, Goldman Sachs International, SSBT Fund HG22 For Smallcap World Fund and TimeDotCom Berhad.
DiGi has specific plans for phone devices such as iPhone, Samsung, BlackBerry, HTC and others. For prepaid connections, DiGi offers DiGi Best Prepaid and DiGi Easy Prepaid. Free value added services include caller ID, missed call alert, auto balance notification and much more. Charges apply for video calls, voice calls, SMS, MMS and broadband. Default 3G package is available for all prepaid plans. For postpaid, DiGi has plans such as DG 30, DG 50, DG 150 and DG Smart Plan. DiGi also offers internet plans for smartphone users, PC/Mac users, and tablet users.
Yesterday I received sms from Digi told that “my internet usg had reached RM8” but actually I never use mobile data.
I have been informed by DIGI several sms said that my internet usage on 25/9 RM3; 8/10 RM3; 15/11 RM8.
I NEVER USED MOBILE DATA AT ALL.
I really can not stand anymore, DIGI customer support appreciate if you could investigate this case.
I worry someone miss use of it.
Your customers service nos 0162211800 is more of an advertising tool and money spinner rather than helping customers who are in need of help through phone conversations. What can I get of the nos beside asking me to press here and there? Even robotic operations will have a customer service line where people can call to seek personal help rather than guided by pre recorded messages!
I would like to express my bad experience at DiGi. I have been using DiGi prepaid plan since 2010.
Recently , without making any phone conversation or anything to do with phone, once sms notification like ‘ you have reached RM 1 for total daily usage & voice call 1 sent/ sec in all network…..” from group 36002 ,2901 is sent , 3 RM is deducted from my credit.
I went to DiGi center in Jln Kulus ,Kuching , Sarawak to fix that issues. One of the staff told me that might be sms from advertisement & face book & he blocked them. However ,2 weeks later,the same happening like that & deduct 3 RM from my credit in each sms notification.
RM 15 RM already deducted from total credit within 3 weeks .
If so, how to fix that issue to stop receiving the sms?
I have brought the following complaint to DIGI for the past two years; while initially DIGI operatives blamed the other parties, during the last two occasions there was a tacit admission that the quality of service they provide to residents of Tanjong Bungah Penang leaves much to be desired.
The Problem
I book my air tickets on line. I use two credit cards issued by two different banks.
Every Time using DIGI services to receive the secure code from the banks to complete the transaction results in my losing the transaction, because by the time I receive the secure code through my mobile, I get ‘timed out’. Looking at the records, I note that the Banks are very quick in their ‘inputing of the secure code’ BUT the carrier [in this case DIGI takes up to about 10 minutes, to deliver. The Banks meantime “time their customer out” by six minutes.
This happened to me again to night [10-06-17 ~ 2100hr]. If DIGI checks it records it will notice that this is probably the 3rd or 4th time that I have brought this issue to their notice. DIGI may wish to note that this evening, even after 45 minutes I have not received my code. I have lost a good deal from the airlines because of this poor service.
Sadly I have a two year contract with DIGI; I want to terminate this contract but may be hit with a penalty. My only choice will be writing to MCMC and the Consumer Association of Penang about this sad state of affairs.
My Digi bills have always been between RM 50-60 per month, but recently my bills went up. The bill for March was RM71.92 and April RM was RM115.62. I was charged with “Value added services 36333” for that costs RM3 per messages. When I checked the messages from the 36333, I found out the service provider started charging me on 24/02/2017. They sent, “Free Msg.You are already a subsriber of the service 36333. Please send help to 36333 for new exciting services”
I did not consent to this. How did I become a subscriber if I did not replied to this message. They keep on sending links of funny, extreme videos links (which I never clicked) to me.
It’s charged to my Digi account! Does it mean that Digi is getting a certain percent from these charges and knowingly/deliberately approve the subscription without the consent of their customers? I was charged RM60 for this rubbish Mobile Services.
Does anyone have the same problem? Anyway, long story made short, bottomline, I want a refund from this 36333 charges and since I diligently pay my bills every month, please make sure you refund me soonest you can without beating around the bush with technical and procedure, investigation excuses
Going to be an Ex-Digi Customer,
Alfred VB
I would like to bring to your attention on a bad experience at DiGi store in Sun way Pyramid at LG.My husband had an outstanding payment of Rm 20 and I wanted to inquire on the matter.A young Chinese girl called our number at 11:20am and after a serious discussion for about 45 minutes we were still unable to understand the matter.The girl used sentences such as ‘I am not going to explain to you”,Even if I explain to you,you are not going to accept or understand” and these sentences were repeated a few times when I started loosing my temper and at that moment an Indian guy passed by and I requested for his help as we were unable to understand what the young girl was explaining and moreover she was loosing her temper and throwing back at us like ‘you are asking too many questions,you are not understanding.However the Indian boy within 5 minutes pointed out the issue and we understood.
This girl had the guts to say that :Just because I cant speak Tamil I am not understood.Please excuse me if I may say that her command of English was poor and therefore she was unable to explain and neither do I know to speak mandarin that I am unable to ask her further questions.
Now is this how DiGi outlets train their staffs to talk to customers?And moreover she had the guts to say I am rude when in actual fact she was rude to us senior citizens and when I retaliated she says I am rude.
Dear DIgI you have a lot to do to improve on customer service if you really like to retain your customers.All 4 of us are DiGi customers and now we have half a mind to change to other products.
Kindly teach your staff or train them on customer care and customer service.I am also employed as a customer service personnel and I do not dare talk to my customers in such a manner.Kindly look into this matter before you start loosing your customers.
The customer service helpline is pretty much useless as it is always putting me on hold to no end. This is very frustrating. Please look into this area. Thanks.