DiGi Customer Service
Phone: 016 2211800 or dial *128# (from DiGi phone)
DiGi Head Office
D’House, Lot 10, Jalan Delima 1/1,
Subang Hi-Tech Industrial Park,
40000 Shah Alam, Selangor, Malaysia
Phone: +603 5721 1800
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Online Chat
To talk with a customer service representative online through chat click here
Locate DiGi Stores
Locate a DiGi store nearest to your street click here. You can find DiGi stores in major states such as Kuala Lumpur, Johor, Kedah, Kelantan, Melaka, Pahang, Penang, Perak, Sabah, Sarawak, and Selgangor. You can reach a local store for purchase of smartphones, broadband connections, bill payment, SIM replacement, change of plans, and account termination.
View / Pay Bills
To view or pay your DiGi bills online click here. Registered prepaid and postpaid customers can login to check credit limit, auto payment, add or terminate features, for voicemail, mobileTV, prepaid recharge and much more. Bill payments can also be made through mail, drop box, counter, phone, and ATMs
DiGi Downloads
To download DiGi music click here. To access games click here. Popular games categories include action/adventure, arcade, puzzle, racing, cards, sports, board, and more.
About DiGi Telecommunications
DiGi is a leading telecommunications company in Malaysia that was founded in the year 1995. The first GSM 1800 operator to offer international roaming facility, DiGi has some 9.6 million customers (as of 2010) and is the third largest mobile operator in Malaysia. In 2010, the company invested RM720 million for expanding mobile broadband and mobile internet. DiGi was named the most sustainable company in Malaysia and telco in Asia by the Asian Sustainability Ranking 2010. Top shareholders in the company include Telenor Asia Pte Ltd, Goldman Sachs International, SSBT Fund HG22 For Smallcap World Fund and TimeDotCom Berhad.
DiGi has specific plans for phone devices such as iPhone, Samsung, BlackBerry, HTC and others. For prepaid connections, DiGi offers DiGi Best Prepaid and DiGi Easy Prepaid. Free value added services include caller ID, missed call alert, auto balance notification and much more. Charges apply for video calls, voice calls, SMS, MMS and broadband. Default 3G package is available for all prepaid plans. For postpaid, DiGi has plans such as DG 30, DG 50, DG 150 and DG Smart Plan. DiGi also offers internet plans for smartphone users, PC/Mac users, and tablet users.
I felt super disappointed with the service provided by Digi. I was with digi more than 6 years and recommended a lots of my friend to switch to digi, honestly, is due to the price is cheaper than Maxis. my phone number is 01228XXXXX, which is the number I use near to 20 years. This number is expired due to i forgot to topup. I admit is my careless for not topup and i understand there must be a procedure to handle for such cases. I called help line on 21 Nov, the personal advise me to go to digi center, i took urgent leave the next day and went to Digi Center Tmn Molek, Johor, There is several problem of the center :
1. The staff is not well train, the same issue but the answer provided is different. One staff telling me I can just reactivate the number, but must be in postpaid. After i waited for half an hour, another staff telling me that it cannot be done, as the original number is belong to Maxis, it will be return back to Maxis after 21 days.
2. Staff is trying to lie to customer. when i asking why is 21 days, could i request to be transfer it earlier, the staff said this is the rule set by MCMC. In this IT world, we are manage to find a lot of information through Internet, as a IT staff, of course I call up to check on the rule, the answer that I get is “ No”
3. Branch Manager of Taman Molek is not responsible and bad attitude. I go back again to the digi center, of course the staff telling me like robot, the same answer has been given, I requested to talk to the branch manager, he telling me the same answer, i requested him to call to MCMC in front of me, after the call, he said that he will help to log the case to the team that in charge of transfer the number back to Digi. He said, the case must be resolve on the day itself. He promise to call me for the status update. He did not call at all, I called back the Digi Helpline to check on the status.
4. Digi helpline staff is not trained, Whenever I called, I have to repeat the same story, again and again, the staff told me the case has been resolve, please check with Maxis, I went to Maxis, Maxis telling that Digi still holding the number. I called again to digi helpline, then this time the staff said need to wait for 21 days.
I went to Digi center Taman Molek on 26 Nov again, the branch manager is not on duty, I called his mobile to check the status, he scolding me and said he do not have time to follow up, when I ask, “ the case has not been updated since 22 Nov and you never follow up?” He then said he will write note on the case and ask to call me.
I called and follow up from 22 Nov until today, the latest “story” that helpline telling me the status that update by Sivanthi Thamby Rajah, is “called the customer to check with maxis” but the number that recorded is not my number, who is the person your staff call? I wonder if the staff call, it may be just update the case and close it, without any action.
After referring to Maxis, Maxis called me 3 times in a day, just to update me the status of the case.
First, if you are not able to let customer to reactivate the number, why you are holding the number?
Second, According to the Branch Manager Digi Center Taman Molek, they do not have way to communicate with other team, they can only write note on the case and wait. Is this a sufficient and the SLA Digi practice so many years?
Third, if the staff has not been trained, do not let them to be helpdesk and provide non professional services, this only show how lousy customers services provided by digi. I called up many many times, 80 % of the staff do not know how to handle, and not even know how to check the status of the case.
I’m very disappointed on the quality of the Internet coverage in the KL area (especially jalan P.Ramlee). I’ll quit using Digi sooner or later if this issues remain unsolved. i’m really not happy with this and mostly everyday facing this coverage issues. Please bear in mind we not living in jungle (KL city), the internet coverage for this area shouldn’t be weak.
My post paid data line has not been upgraded despite the many promotions that DIGI has recently upgraded for post paid plans with cheaper alternatives having larger data lines.
Will appreciate if DIGI could look into this matter.
Would like to complaint the customer service center located at The Spring, Kuching, Sarawak.
On 21st April 2016, approximately 8.45pm, I stopped by at the Digi kiosk located at first floor of The Spring Shopping Mall. There were 4 ladies at the store and 1 customer paying the bill. Less than a minute, the transaction completed and that customer left the counter. Left only me and my friend unattended. I called them and one of the lady turn her head and asked me what I what. I told her I would like to ask about the new Digi plan. She asked me to wait. All the 4 ladies were busy with their own things and the best part is, all the 4 ladies were facing their back to me. Waiting for about 5 minutes unattended, finaly 1 of the lady holding her cash float and asked me what I want. I gave up and leave the counter.
CCTV from the mall can tell the truth.
Ooi
September 29, 2012 Reply
Dear Sir/Madam,
I wish to retain my phone number. Here, I also had faced a very bad experience on the professional service provided by DIGI Helpline (016-2211800).
Anyway, I would appreciate that the company can help me to retain the number back. The number was used over 10years and it is very important for me.
I am sure a international listed company always can assist / solve their customer issues.
I am at my wits’ end. I still hope that you will consider refunding the amont of RM165.00 to me. Please read the following:
For the attention of Harri Purnomo
Further to my email below, I wish to state the following point-
I have not received any reply email from you since my first email dated Aug 10, 2015 eventhough your autoreply email promised a reply within 2 working days. Please see below.
I called your office in the evening of Aug 15, 2015 and your staff, Amin Lim attended to my call. I was surprised when he informed me that a reply had already been sent out to me eventhough I did not receive any mail from your office. He promised to resend the reply, but until now none is forthcoming.
It may seem to you that my request for a refund of RM165.00 is trivial, but I hope you will consider my apprehension as this amount rightfully should be returned as I had not committed any crime to render this amount to be forfeited. The only error on my part is that I have been careless, but that does not mean that your company can refuse to refund this amount. So what if reminders have been sent via sms to me! Your reminders are worded in technical tems in which I do not fully comprehend. There was no mention that the amount of RM165.00 will be forfeited, never even once was this mentioned in any of your smses. Had this been mentioned, I would have been alerted immediately. This is so unfair! I am a retired 55 year old woman with scant knowledge of technical terms.
I subscribed to this Digi prepaid line many years ago upon recommendations from family and friends and I seldom use this line except for emergency purposes. For this reason, the credit amount kept piling up. I have converted this line to your “Super Long Life” plan a few times and each time an amount of RM30.00 was deducted from the credit amount.
A few years ago, I decided to purchase another phone and requested for the credit balance outstanding to be tranferred to the new phone. But due to your ruling that any credit amount above RM100.00 is ineligible for transfer, my request was not granted.
Today, at 2 pm I received your call informing me that out of the credit balance outstanding of RM165.00 only RM50.00 will be returned to me via an application of a new Digi line. The remaining balance of RM100.00 is forfeited!
You had argued that Digi is not obliged to refund the credit amount of RM165.00 to me and your offer to refund me the RM50.00 is out of goodwill. I informed you that I am willing to accept a refund of RM100.00 and forfeit the amount of RM65.00, but you steadfastly refused to consider. You even said that you can refuse to refund a single sen to me as the forfeiture is within the company’s terms and conditions. This is so high-handed!
I am writing this email in the hope that someone of higher ranking in your company can help me out. The amount of RM165.00 means a lot to me, especially during these hard times. But, most importantly I feel your rulings are very unfair and not consumer friendly.
I work in Indonesia. Lately my digi no is not funtioning under roaming. Can you please fix the problem. It is very important. Thanks.
I was promised a replacement I phone 6 plus since I first lodged my complaint in first week of May 15. I was told I would get that replacement phone within 6 weeks. when 6 weeks was up, I called and was told to surrender my damaged phone and make payment of RM1600 + GST. I did that on that same day. Upon payment, to my disappointment , I was told to wait for another 3 weeks. The 3 weeks from then falls 8 July 15.
Today is 10th July. despite my several calls , and several promises … I am still waiting for the phone which I had paid on 18th June.
I sincerely Hope that the Customer Service would assist to expedite this matter without any delay.
Complaints – Victimized by third party JV scam – DIGI charge amount from us without our knowledge and approval
Attached complain also to Star Probe for your reference.. Dear Star Probe Team, First of all, I wish to praise the effort by your team which have helped highlight issues that otherwise would be swept under the carpet.. Currently I have encountered a problem involving one of the big Tel Corp (DIGI), which I feel would be a worth while issue to address..
The whole issue started with my daughter hand phone which was being deducted on a regular basis by DIGI without the knowledge and approval of the user.. Up until last weekend, the total amount deducted was about RM200.. When my daughter approached me to ask how come her bill suddenly so ecpensive, I have called DIGI to investigate and verified the matter..
To my surprise, and also to my daughter’s surprise, in a short span of about about 2 months (end oct to early On Nov 2014) there were this existed so call “value added services”.. NOW this was DIGI story.. DIGI claimed that it is one of their outside merchant that involved in business of providing some sort of services for tel user.. It belongs to those SMS provider that group under 39899, 36080, 36556 (or something like that) number..
DIGI claimed that my daughter has replied to this service provider and they subsequently started to charge their services to my daughter’s number.. The charging mechanism is not specified, but according to DIGI’s record, it seemed that they can just send SMS and then proceed with deduction.. Each SMS cost RM4-6, and over the short span of 2 months, more than 30-100 SMSs’ have been send and chargerable to my daughter’s number.. When we learnt about this, we were obviously furious, as my daughter and I are both budget consious consumer.. I only allow my daughter RM30/month for his hand phone and not a single cent more.. And my son has been very sure of his action which he has insisted that he did not subscriped any of this sort of services.. Frankly, i belived my daughter after some heart to heart talk..
After that I begun some investigation myself with some of my friends that are also in the Tel co business.. According to them, (and also to some of DIGI customer care line operators after I begun my complains with them) that this kind of things are indeed present and is a comment problem.. Only different is that NO ONE has taken the trouble of bringing up the issue and confront the business operators and also the big Tel Corp, so problems have remain until now..
To their estimate, this kind of unscoupious scam could run into hundred of millions each year, praying on unsuspected victims (or soft consumers).. I think it is time that we bring this issues to the surface and get the Government to close this kind of loop holes..
My point in these issues are;
According to DIGI, they cant do anything about it, the authorization is not in their hand and they always blame it on the third party issues…. the third party company telephone numbers i got it from the digi customer hotline is useless, cos no one pick up the telephone (MNC Wireless Bhd 03-7955 7736, Micro Koist Bhd 03-2164 3273) they said can make a complain to them and make refunds.. But no answer and the strange thing is that they are no detail of the charges or service charging mechanism made known to user.. So they basically treated this as an OPEN BLANK CHEQUE to them and they can deduct howevermuch they feel is appropriate..
There are NO proper account of the authorization process in regard to the user (consumer), and as made known by DIGI, some complains have actually came as a result of phone user that are being prescriped recycle numer and fall victims to previous phone user arrangement with these service provider.. OR even worse that the previous phone user could be victimize as a result terminating their service..
These kind of problems are actually undermining our country in further developing the e-commerce platform.. The Government should look into these loop holes and take action to protect the consumer and also the geniune e-commerce operator.. I hope you could take up this case as this issue go FAR BEYOND our personal problem, but it concerns with the benefits of the consumer at large.. I am ready to provide you with ALL materials if you require, and am ready to come in person to back up our claim..and i want my claim back.
Thank you and looking forward to hear from you
On 7.Jan 2014, I called into Digi customer service to request for a new PUK number because I lost the old number. The operator was extremely polite and helped me with my problem immediately. This all takes up to less than 1 minute only. I am very grateful. It is a pity that I forgot to take his name because I would like to call into your office and just inform them.
Thanks again.
From Stephen Tang
012 523 0669
I was informed by your service officer’s that the line will be activated within 48hrs. It’s more than 60hrs now and I’m still waiting. I’ve tried many times calling your CSS but no one attends to it except for the repetitive response from the answering machine. It’s very bad.
Hi, why I can’t use my internet data? I used prepaid and normally every month I will purchase 4GB RM 68 per month. This morning I just renewed my internet data and can’t be used at all. If you don’t mind can you quickly check what is going on because I need to use my internet as soon as possible. One more thing, so many times I called your customer service but no one answer my called. Please take note with that and I hope you can solve this matter. Thanks
Please do your network connection as soon as possible. A to of customers call your digital line. Kindly fix it fast.
I enrolled for DG postpaid package on Thursday 8/5/14, 10am at Kuantan Megamall Digi Office. I was informed by your service officer’s that the line will be activated within 48hrs. It’s more than 60hrs now and I’m still waiting. I’ve tried many times calling your CSS but no one attends to it except for the repetitive response from the answering machine. It’s very bad.
Dear Sir,
I have made enquiries before to Digi regarding upgrading my mobile phone. My mobile phone number: 016 6816008
For your info, I have just come back from one of your Digi out that is in Plaza Low Yat, Kuala Lumpur.
I have seen the newspaper advertisement on Digi promotion on Lenovo handphone which I think is model A680 so I went there to made further enquiries.
Unluckily, the young salesman there info me that there’s no more stocks of that mobile phone.
I enquire about the availability of Samsung Grand Quattro which I am also interested in from last time.
To recap it, previously I have went to the same outlet and I remembered a specky salesman there told me he can help me to transfer the data on my present handphone to the new phone.
Regret to say your young salesman is of no help and keep on insisting that they cannot help out.
I would like to say that I have been a very loyal Digi customer since more than 10 years ago from prepaid to postpaid and I have never defaulted on any of my payments.
Is it too much to request for some assistance to help transfer data from my present old phone to a new phone so I can upgrade my subscription plan?
Is there any other Digi service center where I can view both phones model on promotion and most importantly, someone to help me transfer the data from my present Nokia N73 to a new smartphone?
Would appreciate prompt reply as I needed another hand phone to replace my present phone.
Thank you
Regards,
Alex. Foo Peng Hong
Checking on behalf of my son. He received sms from Digi saying that his auto billing payment was not successful. I have checked with the bank and say that there was no issue with the credit card. Want to find out from Digi what is the actual problem?
You always send me sms by using Fun Club through 33444 every day and then you deduct my credit for RM3. How to stop receiving the sms in the future?
I am looking around for your customer service email address but couldn’t find it. Are you guys able to help me on recover/activate my telephone number? As i am now in overseas( UK) and i am using this number all the time I wanna keep this number, please don’t destroy it.
Digi customer service is the worst, I don’t think I will renew contract with digi again because of their ‘lousy’ customer service….worst…trust me..
Hi,
I inadvertently agreed to the Free 1 day Daily Internet Pass offer when I don’t have internet on my digi subscribed mobile phone. Can you pls cancel my acceptance of the Daily Internet Pass offer so that there is not going to be an Auto Renewal as stated in your text message to my handphone?
As an alternative, let me know who I should contact to cancel my acceptance of your offer.
Can i know why is my internet connection so super slow? I subscribed for the Pro, 10Gig but it seems like 10mb.
I called Digi Telecommunications Sdn Bhd (Head Office) in Shah Alam 03-5721 1800 since last week. It was ringing, but no answer. Is there any other number that your operator would answer? Thank you.
Dear Sir/Madam,
I wish to retain my phone number. Here, I also had faced a very bad experience on the professional service provided by DIGI Helpline (016-2211800).
Anyway, I would appreciate that the company can help me to retain the number back. The number was used over 10years and it is very important for me.
I am sure a international listed company always can assist / solve their customer issues.
Previously i subscribe for digi prepaid internet access for RM30/month. But somehow the plan automatically changed to RM48/month. I don’t agree that my subscription just changed automatically like that. Furthermore, when i didn’t reload when it expires at the end of the subscription it automatically deduct my credit automatically. Digi should give prepaid customer the choice whether to continue on the subscription as this is a prepaid option. Auto Renewal is just a scam!!!. to deduct customer credit. I understand if it is for digi postpaid plan but should not be happening for the prepaid customer.
Digi Postpaid Accounts Increased Suddenly To Over RM 60.00 On 22-5-2012
I will be glad if you can check my handphone number 016 – 6348982, Digi Postpaid Accounts for May 2012 because it increased sharply if compared to March 2012, April 2012 and other months. For my March 2012 and April 2012 combined together only total up to RM 55.00 compared to the unbilled statement for May 2012 which is RM 70.65. There was something suspicious. My Credit Limit is RM 100.00. If Digi Telecommunication cannot settle this I will close my Digi account to avoid further problems. I have been using Maxis for so many years without any problem. Digi has a lot of problems. Many people said Digi has a lot of problem for the network and the accounts.
I have got my new smartphone 2 days ago and was getting myself familiar with the phone and did some testing here & there to see whether the system is working. However I got a big shock as I checked my bill via OCS (unbilled transaction for Supplementary No)- there is an item no. 28 (MO GPRS) which is charged at RM266.20! Very much appreciate if DIGI could kindly have the charges waived as it was unintentionally done. Thank you.
You always send me sms by using Fun Club through 39883 every day and then you deduct my credit for RM3. How to stop receiving the sms in the future?
Hi, I would like to cancel my broadband subscription, kindly give me more info about this.
I’m using xx and now at jakarta. I’m trying to send an SMS but it doesnt complete successfully. Could you please advise the msg centre code no.
can you remind me of the name of the person who has the following cell nos.