Contact Jet Airways – Find below customer care details of Jet Airways, including phone and email. You can reach the below contacts for queries on Jet Airways reservation, ticket changes, baggage queries, flight schedule or status, refund/cancellation or other complaints. Besides contact details the page also offers information on Jet Airways and the services.
Head Office
Jet Airways (India) Limited,
Siroya Centre, Sahar Airport Road,
Andheri (East), Mumbai – 400099, India
Support
Phone: 080 3924 3333
Email: [email protected]
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About Jet Airways
Jet Airways is a leading Indian airline founded in 1992 and operating from its hubs at Chhatrapati Shivaji International Airport, Indira Gandhi International Airport and Kempegowda International Airport. Founded by Naresh Goyal, the airlines has its headquarters at Mumbai, India. The airline operates a fleet of 120 aircraft, connecting to 64 destinations. Additionally, it has codeshare agreements with 32 airlines that include Etihad, Air Canada, Alitalia, Malaysia Airlines, Air France, Delta, Qantas, ANA, Jetstar, Emirates, Virgin Atlantic, KLM, Garuda Indonesia and Korean Air. In 2017. Jet Airways posted departures of close to 226,000. The airline’s frequent flier programme is named JetPrivilege.
Fliers can search and book flights directly on the Jet Airways website. You can also do same through the official smartphone app. If you have an existing reservation, you can login online to view your reservation or make changes to same. Additionally, you can get information of flight schedule and flight status on the website. Have a busy schedule? Skip the queues and do web check-in or mobile check-in. Web check-in can be done between 48 hours and 12 hours prior to departure. You can reserve your preferred seat and print your boarding pass.
Jet Airways’ operates flights to a number of destinations across Australia, Bangladesh, Canada, Germany, Hong Kong, India, Italy, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Turkey, UK, Vietnam, Belgium, China, Denmark, France, Greece, Hungary, Indonesia, Ireland, Japan, Kenya, Kuwait, Nepal, Nigeria, Oman, Qatar, Saudi Arabia, South Africa, Spain, Sweden, Thailand, UAE and the United States. Within India, the airline connects Ahmedabad, Amritsar, Bengaluru, Bhopal, Chandigarh, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Jaipur, Kochi, Kolkata, Kozhikode, Leh, Lucknow, Madurai, Mangalore, Mumbai, Patna, Port Blair, Pune, Srinagar, Trivandrum, Udaipur, Varanasi and Vishakhapatnam.
Besides flights, Jet Airways allows booking of hotels and tour packages. There is an Offers section giving some of the top discounts on flights and holidays. Coming to baggage, on most flights Jet Airways allows international fliers to carry 7kg carry on and 30kg checkin in baggage for Economy class. Note that the baggage restrictions vary for business class/First Class/Premiere passengers. There is a baggage allowance calculator on the website that allows passengers to calculate restrictions by origin, destination and cabin class. Excess baggage can be booked online or purchased at the airport.
Are you a frequent flier? Register for the JetPrivilege loyalty programme to enjoy a number of benefits. The programme comes with a number of tiers – Blue, Blue Plus, Silver, Gold and Platinum. Members can earn and redeem points on all flights. Other benefits include lounge access, priority boarding, dedicated check-in and extra baggage allowance. Points can be redeemed for new flights, upgrades or shopping with Jet Airways partners.
Jet Airways has experienced and trained staff at airports and regional offices to deal with customer complaints. For changes on the reservation or new booking, you can reach the customer service via phone or by visiting nearest office. For lost baggage, you can reach the airline’s helpdesk at the airport or fill up the lost baggage claim form to have it tracked. You can further escalate it with the airline’s management or communicate same through their official Facebook or Twitter handles. The customer service personnel works round the clock to assist fliers with reservation, check-in, lost baggage, lounge access, insurance, tours/hotels, immigration/visa-related concerns, inflight dining or related concerns.
on 25-26 dec2011 i had travelled from nagpur to mumbai and mumbai to bangkok havng same flight from nagpur to bangkok with my wife. i have been charged for my luggage which was 11 kg extra. i just want to have copy of that amount slip of luggage. my ticket no. from mumbai to bangkok is 5892961089614. flight no. was 9w 067.pls if there is another procedure let me know.
The rate for booking ticket through office and On line are same..?
if not then how can i get the same rate..?
Dear Jetairways Team,
Date- 03-03-2012
Due to unforeseen accident during on the way to airport for attending My flight Mumbai to ranchi (9W 7035).
I was delayed 1 min before prior deperture for the same flight,because of inablity of helpline to guide me
secondly inspite of having bording pass i was didn’t recevied a single call from jetairways team.As i was helpless from your side to board any further flight ,i was bought to make a second reservation from Mumbai to kolkatta(9W 0615) and kolkatta to ranchi( 9W 2856) with huge amount.
waiting for your kind & fabourable consideration on the above mentioned issue for further rembursement of my losses.
I am waiting for your reply….
BR//
kamal gupta
Hi,
I have booked 3 tickets using my credit card and cancelled it on Jan27th.I have not received the refund for 1 tkt.I got the refund for 2 tkts after calling the customer care more then 20 times and sending the several mails to the customer care.i have cancelled all the 3 tickets in 1 day.Then why I didnt get the refund for 3rd ticket. I have spoken to the customer care more than 50 times and sent mail nearly 20 times.Now tell me whom should i contact for this???
Why is the tickets online cheaper than the jet air ways office at lazimpat. Please reply.
Hi,
I am Uma. Now am at my 6th month. I want to book the air ticket on 2nd march (From Delhi to Hyderabad). As of the departure date, I will be in my 7th month. I want to know the rules for pregnant women flying with your airline. I request you to provide me complete details that expectant mothers need to know.
Expectant mothers with single uncomplicated pregnancies
1) Maybe permitted to fly till the start of 32nd week without a medical certificate.
2) Maybe permitted to fly till the end of 36 weeks provided there are no prior / present complications.
For more details browse the Jet Airways page for expectant mothers here
I booked one ticket in jet airways. The passenger name has usha while ticket was booked on name ‘uma’ by mistake. Will this be an issue?
yes Ajay, most times it causes issue..better to call the reservation desk and have it changed..
Greetings,
I have a question about a passport change. If I make a reservation now and later change my passport, can I give you the new passport details without incurring a penalty ?
i could not find how to add jet privilege miles please send me email addresses of customer care
I booked a ticket through internet last night around 9PM.
Ticket was from Bhubaneswar (BBI) to Bengaluru (BLR) on 7th Jan 2012 by 9W 2386 and return on 12th Jan 2012 by 9W 2385. The amount was debited from my AXIS bank account for Rs. 12095.00
Message was ” Sorry. We were unable to get an authorization from the bank for your payment. Please verify your card details and re-enter them.”
I tried to book the ticket again and the same thing happened.
The reference number of these transaction are : ICONN/38348871/301211/JET AIRWAYS/BILL DESK (Rs.12095.00)
ICONN/38347511/301211/JET AIRWAYS/BILL DESK (Rs.12095.00)
This happened around 9 to 9:30 PM on 30th Dec 2011. How do I get refund of these failed transactions?
Same thing happened today with me. The tickets were not boked yet the amount debited to federal bank account. With spending an hour i could get in contact with jet airways. They say it was not paid to us. It takes about 5to7 days to settle such cases but the money comes back in account within a week, according to fed bank, who were prompt enough to clarify.
I have been trying to purchase a one way ticket from Delhi to Bangalore on March 29 on the jet website, but every time I fill in all the ICICI Coral credit card details & click on next I get this error “Sorry. We were unable to get an authorization from the bank for your payment. Please verify your card details and re-enter them.” I also have a promo code for this & have been trying since the last 24 hours but to no avail. I called Jet & ICICI customer care no’s but no use.
i would be like to know :
1) will baggage be transferred by airline at Delhi airport for connecting flight to Ahmedabad?
2) will Immigration and custom formalities be performed at Delhi airport or Ahmedabad airport ?
Recently I travelled from London to Ahmedabad by Emirate airline- where baggage was transferred by airline at Dubai and custom / Immigration was done at Ahmedabad airport.
I want to know that whether perfumes are allowed in CHECKED BAGGAGE. If yes. how much quantity? Is there any limitations?
hand carry bag it is not allowed..but checked baggage yes
I had booked an eTicket for Mumbai to Abu Dhabi for 13 th december 2011 but due to some medical problem the person will not be able to travel..I contacted the service center for cancellationa nd they ask me to mail to [email protected]..i mailed but still no responses
Your website is not updated, the cargo Delhi Nos are ‘not in use’ and there is simply no way one can talk to anyone on your customer care ( I think you feel – Jet Air !! Who cares ??? ). Wake up to your customers requirement.
I was traveling from Dhaka to Lahore enroute delhi.on 16 nov 2011.
I did not receive my bag with tag no 9w no.910311.
Dac Delhi flight was on jet airways no. 9w 271.
Today is one week from 16th. I still haven’t recovered
My bag. This is very frustrating. I have always recommended
Jet airways to my friends. This delay is making me think otherwise.
Whether a brief case and a hand bag can be allowed as cabin baggage in domestic flight?
Early reply is desired
I have just found out that due to floods in bangkok I can change my flight with jet air to a later date if I contact you… What dates do you have up until the 15th of december???? I can find no email address…
This is what it says on your website::
“Due to severe floods in Bangkok and several other provinces of Thailand, guests booked on all Jet Airways flights to and from Bangkok between October 25, 2011 and November 30, 2011 may re-book themselves on alternate flights at no extra cost. (Only one date / time change will be permitted.) For the same, guests are requested to contact the call center or their travel agent. This facility is applicable for guests rebooking their travel on or before December 15, 2011. This waiver is applicable for tickets issued on / before November 30, 2011 only. !
Many thanks,
Mark..
to check flight dates, schedule and fare visit the website..
Hi..for last two day iam trying to contact reservation in mumbai but for some reason phone rings and cut.
I am interested in buying 5 adult ticket ..from mumbai to singapore
presently I am in australia, can i purchase this tickets by paying cash in mumbai..
you can purchase your tickets through the website
We had booked a shipment through jet airways cargo air way bill no xx booked from Kolkata to Raipur on urgent basis by 9W 2821 on 17 Oct 11. It was supposed to be delivered the next day by early morning or Evening flight. Regret to say that till date the document has not been received in Raipur. On enquiry from Kolkata office and raipur office the document is not traceable whereas the site says delivered at Raipur which is not understood. It reflect on the poor service of an esteemed organization of Jet Airways Cargo.
Dear Sir,
I had modified my booking for the jet airways flight 9W2053 from BOM-JAI scheduled on 9th October 2011 (departure 18:35 from Mumbai) and changed it to 8th October 2011 from BOM-JAI (departure 18:35 from Mumbai).
I have not received the new PNR number despite being charged for the difference in the two bookings.
The details of the charges as received by SMS are :
“Thank you for using your HDFC bank credit card for Rs. 1700 in Mumbai at Jet Airways on 2011-10-07:20:03:32”
Kindly inform me of the new PNR number via email as well as by SMS
you can get your new PNR number over phone..just ring up the customer support
It was the worst day for me on Sept 29, 2011. When my mother was going to board the Jet Airways at 1000 hrs from Chennai she was in time. She got the security ceheck for the cargo bag. The bag was checked and it was put in the weight machine. After few minutes the staff tells my mom that she has to cancel the ticket as she had come late. But there was still 45 minutes left and only two counters were operating. My mom was last passenger to baord the flight, and sadly no one guided her where to go. Is this how your staff behaves?
Dear Sir/Madam
I’ve booked a flight to hong kong from the uk 8th Dec. I have a 1hr 50min changeover stop in Mumbai will this be long enough. will my luggage go straight to HKG?? I’m worried I haven’t left myself enough time, especially with because i have children with me and because the airport is Mumbai. please allay my concerns.
during the boarding make sure you inform them that you dont want the luggage to be received at Mumbai and want it directly to be sent to HK which is your destination..once you get the boarding pass..there will be a small sticker at the back stating where the bag is heading to..i mean the destination point..so that should clear your doubt..
Sir,
we wish to book from vizag to jorhat but we have to change flight in kolkota.
if we cancelled what is the cancellation charge.
want to book vizag to kolkata and kolkata to jorhat separately.
the cancellation rules/policies are always written at the bottom of the ticket..please check that..or simple make a call to the customer support..be informed that while you re-schedule the ticket you will also have to make the fare differences..
Dear Sir/Madam,
I booked the ticket on 4th sep at 11.05pm. Is it possible to change the flight which is at 6.00pm. Flight from HYD-MUBAI.
What will be the charge for changing the timing on the same day and flight?
Another question…any Flight from HYD to Delhi Via Mumbai, can we get that way, hw much will be the flight ticket?
Pls give me the contact number in Hyderbad where i can do all these transactions,
Waiting for ur soon reply
on the Jet Airways website you can select a flight that goes through Mumbai to Delhi..you can even mention the days of stop over you need..probably try travel portals like Yatra and Makemytrip..anyways you can call the Hyderabad customer care here and get more details “+91 40 3989 3333”
I have booked air ticket for my co-brother on 21.08.2011.
Travel date is 01.09.11 Bangalore- Delhi-Srinagar. While booking my son has not noticed the currency symbol. He has booked the ticket. Then only he has realised that he has made the booking through chinese currency. Immediately within 10 minutes, we have cancelled the booking. For the clerical error, you have debited Rs.4022/- as international taxes. Kindly credit the amount to my card.
I believe that tax amount need not be paid to government, when travel doesn’t take place.
if you call the customer care they should guide you
Please provide me E-mail address of Jetlite for flight and fare enquries.
JET AIRWAYS is into the business of cheap marketing and fake product selling business. I was duped of Rs.600 by selling a FAKE “PAUL PHILLIPPE” WRIST WATCH as a scratch card winner. No address no model number no contact numer on the warranty card. IS THIS HOW JET AIRWAYS IS SURVIVING?.I WILL THINK TWICE BEFORE MAKING A JOURNEY THRU JET AIRWAYS.
I was having very bad experience while travelling to Abu Dhabi from Delhi on 18th June’2011 evening. I am holding a JetPrivilege Card having the number *******. The stale food was served in the flight and made a complaint on spot and could not eat the same. I was feeling littlebit uneasy after taking some quantity of that stale food. Till today I did not receive any reply from the Jet Airways authority till todate 8th July’2011.
I would request to the Jet Airways management authority to take some strong measurement to avoid such incidents in future. Do some justice to the passengers who are flying through Jet Airways since long time.
Sujit Saha
plz start non stop flight AHMEDABAD TO JEDDAH SA
Wonderful site. very useful information published. thanks
I never seen such a f…ing customer care service….
Our balance will be nill by the time agent connects…Complete BULL SHIT.
Most ever ever worst customer care…
No one picks the call…..
I never thought of this kind of customer care for jet airways…Most F..king experience, lost 100 bucks in waiting for agent but still no one came on line.