Contact Jet Airways: Customer care, phone of Jet Airways


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Contact Jet Airways – Find below customer care details of Jet Airways, including phone and address. You can reach the below contacts for queries on Jet Airways reservation, ticket reschedule, baggage queries, refund/cancellation or other complaints. Besides contact details the page also offers information and links on Jet Airways.

Jet Airways Head Office
Jet Airways (India) Ltd. S.M.Center,
Andheri – Kurla Road, Andheri (East),
Mumbai – 400059, India,
Phone:+91 22 4019 1000

Jet Airways telephone numbers
Bengaluru     +91 80 3989 3333
Chennai     +91 44 3989 3333
Delhi     +91 11 3989 3333
Hyderabad     +91 40 3989 3333
Kolkata     +91 33 3989 3333
Mumbai     +91 22 3989 3333

Dial multi-purpose call centre number – 3989 3333 – across Mumbai, Delhi, Chennai, Hyderabad, Bengaluru and Kolkata. For other cities within India, please prefix the city code of the nearest metro city and dial 3989 3333.

Toll Free Numbers:
India toll free number for international services: 1800 22 55 22*
UK toll free number for reservation: 0808 101 1199
USA toll free number for reservation: 1-877-u-fly-jet (1-877-835-9538)

Phone numbers for Jet Airways Tele check-in
Bangalore – +91 80 3989 3333
Chennai – +91 44 3989 3333
Delhi – +91 11 3989 3333
Goa – +91 832 254 1354 / 254 0029
Hyderabad – +91 40 3989 3333
Kolkata – +91 33 3989 3333
London – +44 208 897 3464
Mangalore – +91 824 225 3434
Mumbai – +91 22 3989 3333
Pune – +91 20 3989 3333
Thiruvanthapuram – +91 471 250 0860

JetPrivilege Contact details
Phone: 3989 3333 (affix local code)

Jet Airways Cargo
For a list of Jet Airways Cargo offices in India and international, click here. For more details email cargo@jetairways.com.

About Jet Airways
jet-airways Mr. Naresh Goyal is the founder Chairman of Jet Airways. Currently, Jet Airways is reported to be the fastest growing airlines in the world. The airlines is based in Mumbai, Maharashtra and is India’s largest airline. It started Indian commercial airline operations on 5 May 1993. On 12 April 2007 Jet Airways agreed to buy out Air Sahara for INR14.5 billion. Air Sahara was eventually renamed JetLite. It also launched Jet Konnect, a low-cost brand of Jet Airways.

Jet Airways operates flights to 24 international destinations and 46 destinations within India. International destinations include Abu Dhabi, New York, Newark, Singapore, Toronto, Colombo, Brussels, Dubai, Bahrain, Doha, London and others. Most of major cities in India including Kochi, Kolkata, Delhi, Chennai and Bangalore is covered by Jet Airways. Jet Airways premiere guests enjoy a 180 degree flat bed with lumbar support and massage systems, oversized table, laptop power, state-of-the-art On-Demand Panasonic In-Flight Entertainment (IFE), as well as the finest in-flight dining and service. Jet Airways has been given a 3-star rating by Skytrax.

Contact Jet Airways: Customer care, phone of Jet Airways, 3.8 out of 10 based on 10 ratings

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55 Responses to “Contact Jet Airways: Customer care, phone of Jet Airways”

  • Naushad Abdul Hameed says:

    I have booked Muscat – Kochi – Muscat ticket (Booking reference no PNR KAOHPU) on line on 10th April 2013. I cancelled my return ( Kochi – Muscat) from your Cochin office on 23rd April 2013 and the your staff advised me the refund will be credited to the same Account through the online booking was done.
    Till date the refund amount is not credited to the Account. Could you please do the needful to get my refund amount.

    Regards,

  • Patricia Rathore says:

    Hi
    I am trying to book flights from Kochi to Udaipur on January 14th 2014 for nine people. The website only allows you to book for seven and a group booking has to be 10 or more. How can I book for my party?

  • Rejeesh says:

    Hi
    I m travelling to Accra,Ghana from Cochin .The flight from Cochin to Doha is jet and Doha to Accra via Dubai is Emirates .I want to Know about my luggage transfer i n Doha? Can i check in my luggage from Cochin to Accra ?
    Thanks
    Rejeesh

  • Bijoy says:

    Hi,

    I am planning to travel on 31st Oct 2012 from Singapore to Kolkata via Bombay in Jet Airways. As per the travel itinerary the connection flight is from Mumbai to Kolkata. I want to get clarification on below points.

    1) Should I claim by baggage at Mumbai International terminal and to re-check in the domestic terminal? Or will there be a through check-in facility from Mumbai to Kolkata since both the flights are of Jet Airways?
    2) How far is the domestic and international terminal in Mumbai?

  • Amarnath Kamath says:

    Dear Sir/Madam,

    This is in reference to the Flight No: 9W 342 from Mumbai to Bengaluru on 25th Sep’ 2012. This was a connecting Domestic flight from my International Flight number TK0012 from JFK – Istanbul – Mumbai via Turkish Airlines. As per the ticketing guidelines I was entitled to carry 23 Kgs * 2 = 46 Kgs into the Check-in (Cargo Luggage). Having exceeded the luggage capacity, I paid the excess luggage charges at JFK & they knew my last destination was Bengaluru via Flight No: 9W 342 from Mumbai to Bengaluru on 25th Sep’ 2012. However, since there was no code share agreement between Turkish Airlines & Jet Airways the Jet Mumbai Staff person Florie Perreira told me that my total luggage capacity was 20 Kgs inspite of this ticket allowing me to carry 46 kgs to Bangalore. She insisted me to pay fine for excess 45 kgs from Mumbai to Bangalore. Without listening to my repeated requests, the Jet Mumbai staff made me to pay Rs.9450/- as excess baggage penalty charges. When I told Florie that Jet Airways Bengaluru Staff allowed me to carry check-in (Cargo) luggage of 38+ kgs to Mumbai during my onward journey via flight no: 9W 2262 dated 29th July at 9:35 pm from Bangalore to Mumbai.In fact, the Jet Airways staff knew the itinerary of my international flight connecting from Mumbai-Istanbul-JFK and allowed me to carry 38+ kgs as it came within my international flight capacity of 46 Kgs. Proof of boarding passes numbers 0589 9W294748 and 0589 9W294747.

    After sharing these details with a confirmation that the charges would not be applicable from Mumbai to Bengaluru on 25th Sep’2012, Florie never had the courtesy of listening to the customer’s version of truth. In fact, she never believed this & said it mught be an error from Jet Airways Bangalore Staff. I remember reminding Jet Airways Blore staff that the luggage is exceeded as per domestic guidelines of 20 kgs knowing that it is a connecting flight to Mumbai to JFK, US.

    I am greatly disappointed to share this terrbible customer experience with Jet Airways Mumbai Staff who did not even consider my genuine case where I had to pay twice for the excess luggage. Would request this be investigated at the customer care center in Mumbai Head office. I would consider this matter as resolved only I am repaid the fine of Rs.9450/- charges back and a written apology from Florie Perreira.

  • RONALD RASQUINHA says:

    It is no use contacting this airlines for any help or any customer service.
    I lost my baggage in June 2012 and till today, I am struggling to get compensation.
    All staff members are well trained to delay the matter and give excuses. Some silly excuses are being quoted for reducing the amount of compensation.
    Apart from this, even after agreeing to some peanuts amount of compensation, there is no action taken to pay the amount.
    NEVER TRAVEL BY THIS AIRLINES. TOTALLY MISERABLE SERVICE.

  • cpsudarsan says:

    I have booked 4 tickets from Muscat to Kochi on 26-07-2012 and return from Kochi to Muscat on 04-09-2012. May I know is there any re-scheduling to the flights concerned?

  • n j patel says:

    I have booked 2 seats for Ahmedabad to Banglore (date of journey 13/6/2012) and Banglore to Ahmedabad (date of journey 15/6/2012) through your call centre No. 1800 22 55 22 at Mumbai (c/o Madam Neha) on 9/06/2012 at evening. The online payment of Rs 29390 was made from my SBI credit card no. and the online payment was transferred to jet airways, confirmation of which was received on my mobile no and also on my SBI card website account. However E- ticket was not issued, so after making phone to call centre I was informed that payment of Rs . 29390 have been credited in jet airways account. However due to some problem I will not be issued e-tickets and was asked me to do fresh payment of Rs 29390. This is the worst experience in my life for so called good aviation company Jet Airways and their staff who did not respond my phone call even after delay of 15 to 30 minutes and thereafter instead of resolving the issue they asked me to do repayment of Rs 29390 and advice me to email for obtaining refund of my payment of Rs 29390.

    I travel often in various airlines since last 30 years but I had never experienced such type of response from any company except Jet Airways. WHY THE CUSTOMER SHOUD SUFFER DUE TO FAULT OF JET AIRWAYS AND THEIR ACCOUNTING SYSTEM.

    • Jiaul says:

      While trying to book a ticket on 29th June on their websites , the transaction was failed. But later I realised that they have charged me for that transaction. I have never received any pnr no nor any eticket.
      Any advice. I called them , mailed them but no response till now

  • manoj says:

    Jet Airways is one of the worst airline in India. I fly many times with jet, experience poor customer service, manner-less crew, cold food!

  • anish says:

    Your Cochin airport Jet Airways staff is manner less. I will not travel with your airline again.

  • minu says:

    I am planning to travel on 10th May 2012 from LHR (London) to CoK (Cochin) in Jet Airways. As per the travel itenary the connection flight is from Mumbai to Cochin. I want to clarify few points.

    1) Should I claim by baggage at Mumbai International terminal and to re-check in the domestic terminal? Or will there be a through check-in facility from London to Cochin since both the flights are of Jet Airways?
    2) How far is the domestic and international terminal in Mumbai?

  • Ananta Gurung says:

    Hi.I was flying from bangalore to mumbai on the 27.03.12 in the 17.30 flt along with my 14 month old daughter and my husband.There was a lady travelling along with her infant.After the seat belt sign was on before landing the child began to cry.I called the airhostess and told her to advice the lady to feed the baby but she told me that it is not advisable to feed during take off and landing(which is wrong).They did not provide any assistance to her and the child was crying very badly.Also the lady was put in a seat where there were only male passangers sitting next to her.I would request you to please educate your staff to be a littly baby friendly (smiling and saying hi to babies is not enough)and empathise with new mothers especially those who are travelling alone.If she was kept with some lady or even better an old one maybe of some help. The child cried till the aircraft stopped and we got out of the plane.It must have been very tough for the mother as well as the child.It would be better if you could avoid such situations in the future.

  • sachin khandokar says:

    on 25-26 dec2011 i had travelled from nagpur to mumbai and mumbai to bangkok havng same flight from nagpur to bangkok with my wife. i have been charged for my luggage which was 11 kg extra. i just want to have copy of that amount slip of luggage. my ticket no. from mumbai to bangkok is 5892961089614. flight no. was 9w 067.pls if there is another procedure let me know.

  • Ganesh says:

    The rate for booking ticket through office and On line are same..?
    if not then how can i get the same rate..?

  • kamal gupta says:

    Dear Jetairways Team,

    Date- 03-03-2012

    Due to unforeseen accident during on the way to airport for attending My flight Mumbai to ranchi (9W 7035).

    I was delayed 1 min before prior deperture for the same flight,because of inablity of helpline to guide me

    secondly inspite of having bording pass i was didn’t recevied a single call from jetairways team.As i was helpless from your side to board any further flight ,i was bought to make a second reservation from Mumbai to kolkatta(9W 0615) and kolkatta to ranchi( 9W 2856) with huge amount.

    waiting for your kind & fabourable consideration on the above mentioned issue for further rembursement of my losses.

    I am waiting for your reply….

    BR//

    kamal gupta

  • Vidya says:

    Hi,

    I have booked 3 tickets using my credit card and cancelled it on Jan27th.I have not received the refund for 1 tkt.I got the refund for 2 tkts after calling the customer care more then 20 times and sending the several mails to the customer care.i have cancelled all the 3 tickets in 1 day.Then why I didnt get the refund for 3rd ticket. I have spoken to the customer care more than 50 times and sent mail nearly 20 times.Now tell me whom should i contact for this???

  • Prabin says:

    Why is the tickets online cheaper than the jet air ways office at lazimpat. Please reply.

  • Uma says:

    Hi,
    I am Uma. Now am at my 6th month. I want to book the air ticket on 2nd march (From Delhi to Hyderabad). As of the departure date, I will be in my 7th month. I want to know the rules for pregnant women flying with your airline. I request you to provide me complete details that expectant mothers need to know.

    • customer help says:

      Expectant mothers with single uncomplicated pregnancies
      1) Maybe permitted to fly till the start of 32nd week without a medical certificate.
      2) Maybe permitted to fly till the end of 36 weeks provided there are no prior / present complications.
      For more details browse the Jet Airways page for expectant mothers here

  • Ajay says:

    I booked one ticket in jet airways. The passenger name has usha while ticket was booked on name ‘uma’ by mistake. Will this be an issue?

  • Dr Prakash Birhade says:

    i could not find how to add jet privilege miles please send me email addresses of customer care

  • SANJAY KUMAR RAY says:

    I booked a ticket through internet last night around 9PM.
    Ticket was from Bhubaneswar (BBI) to Bengaluru (BLR) on 7th Jan 2012 by 9W 2386 and return on 12th Jan 2012 by 9W 2385. The amount was debited from my AXIS bank account for Rs. 12095.00
    Message was ” Sorry. We were unable to get an authorization from the bank for your payment. Please verify your card details and re-enter them.”
    I tried to book the ticket again and the same thing happened.
    The reference number of these transaction are : ICONN/38348871/301211/JET AIRWAYS/BILL DESK (Rs.12095.00)
    ICONN/38347511/301211/JET AIRWAYS/BILL DESK (Rs.12095.00)
    This happened around 9 to 9:30 PM on 30th Dec 2011. How do I get refund of these failed transactions?

    • RC Tibrewala says:

      Same thing happened today with me. The tickets were not boked yet the amount debited to federal bank account. With spending an hour i could get in contact with jet airways. They say it was not paid to us. It takes about 5to7 days to settle such cases but the money comes back in account within a week, according to fed bank, who were prompt enough to clarify.

    • MANSOOR ALI says:

      I have been trying to purchase a one way ticket from Delhi to Bangalore on March 29 on the jet website, but every time I fill in all the ICICI Coral credit card details & click on next I get this error “Sorry. We were unable to get an authorization from the bank for your payment. Please verify your card details and re-enter them.” I also have a promo code for this & have been trying since the last 24 hours but to no avail. I called Jet & ICICI customer care no’s but no use.

  • Hely Doshi says:

    i would be like to know :
    1) will baggage be transferred by airline at Delhi airport for connecting flight to Ahmedabad?
    2) will Immigration and custom formalities be performed at Delhi airport or Ahmedabad airport ?
    Recently I travelled from London to Ahmedabad by Emirate airline- where baggage was transferred by airline at Dubai and custom / Immigration was done at Ahmedabad airport.

  • Nikhilteja says:

    I want to know that whether perfumes are allowed in CHECKED BAGGAGE. If yes. how much quantity? Is there any limitations?

  • Sandip Patel says:

    I had booked an eTicket for Mumbai to Abu Dhabi for 13 th december 2011 but due to some medical problem the person will not be able to travel..I contacted the service center for cancellationa nd they ask me to mail to info@jetairways.com..i mailed but still no responses

  • Kanwaljit Singh says:

    Your website is not updated, the cargo Delhi Nos are ‘not in use’ and there is simply no way one can talk to anyone on your customer care ( I think you feel – Jet Air !! Who cares ??? ). Wake up to your customers requirement.

  • Syed says:

    I was traveling from Dhaka to Lahore enroute delhi.on 16 nov 2011.
    I did not receive my bag with tag no 9w no.910311.
    Dac Delhi flight was on jet airways no. 9w 271.
    Today is one week from 16th. I still haven’t recovered
    My bag. This is very frustrating. I have always recommended
    Jet airways to my friends. This delay is making me think otherwise.

  • oklu darlong says:

    Whether a brief case and a hand bag can be allowed as cabin baggage in domestic flight?
    Early reply is desired

  • mark says:

    I have just found out that due to floods in bangkok I can change my flight with jet air to a later date if I contact you… What dates do you have up until the 15th of december???? I can find no email address…
    This is what it says on your website::

    “Due to severe floods in Bangkok and several other provinces of Thailand, guests booked on all Jet Airways flights to and from Bangkok between October 25, 2011 and November 30, 2011 may re-book themselves on alternate flights at no extra cost. (Only one date / time change will be permitted.) For the same, guests are requested to contact the call center or their travel agent. This facility is applicable for guests rebooking their travel on or before December 15, 2011. This waiver is applicable for tickets issued on / before November 30, 2011 only. !

    Many thanks,

    Mark..

  • Rajel Cushar says:

    Hi..for last two day iam trying to contact reservation in mumbai but for some reason phone rings and cut.
    I am interested in buying 5 adult ticket ..from mumbai to singapore
    presently I am in australia, can i purchase this tickets by paying cash in mumbai..

  • major b mukherjee says:

    We had booked a shipment through jet airways cargo air way bill no xx booked from Kolkata to Raipur on urgent basis by 9W 2821 on 17 Oct 11. It was supposed to be delivered the next day by early morning or Evening flight. Regret to say that till date the document has not been received in Raipur. On enquiry from Kolkata office and raipur office the document is not traceable whereas the site says delivered at Raipur which is not understood. It reflect on the poor service of an esteemed organization of Jet Airways Cargo.

  • Vishakha says:

    Dear Sir,

    I had modified my booking for the jet airways flight 9W2053 from BOM-JAI scheduled on 9th October 2011 (departure 18:35 from Mumbai) and changed it to 8th October 2011 from BOM-JAI (departure 18:35 from Mumbai).

    I have not received the new PNR number despite being charged for the difference in the two bookings.
    The details of the charges as received by SMS are :
    “Thank you for using your HDFC bank credit card for Rs. 1700 in Mumbai at Jet Airways on 2011-10-07:20:03:32”

    Kindly inform me of the new PNR number via email as well as by SMS

  • RAJESH says:

    It was the worst day for me on Sept 29, 2011. When my mother was going to board the Jet Airways at 1000 hrs from Chennai she was in time. She got the security ceheck for the cargo bag. The bag was checked and it was put in the weight machine. After few minutes the staff tells my mom that she has to cancel the ticket as she had come late. But there was still 45 minutes left and only two counters were operating. My mom was last passenger to baord the flight, and sadly no one guided her where to go. Is this how your staff behaves?

  • chandrakant says:

    Dear Sir/Madam
    I’ve booked a flight to hong kong from the uk 8th Dec. I have a 1hr 50min changeover stop in Mumbai will this be long enough. will my luggage go straight to HKG?? I’m worried I haven’t left myself enough time, especially with because i have children with me and because the airport is Mumbai. please allay my concerns.

    • CCC - Sam says:

      during the boarding make sure you inform them that you dont want the luggage to be received at Mumbai and want it directly to be sent to HK which is your destination..once you get the boarding pass..there will be a small sticker at the back stating where the bag is heading to..i mean the destination point..so that should clear your doubt..

  • venugopal says:

    Sir,
    we wish to book from vizag to jorhat but we have to change flight in kolkota.
    if we cancelled what is the cancellation charge.
    want to book vizag to kolkata and kolkata to jorhat separately.

    • CCC - Sam says:

      the cancellation rules/policies are always written at the bottom of the ticket..please check that..or simple make a call to the customer support..be informed that while you re-schedule the ticket you will also have to make the fare differences..

  • Dr. Raman says:

    Dear Sir/Madam,
    I booked the ticket on 4th sep at 11.05pm. Is it possible to change the flight which is at 6.00pm. Flight from HYD-MUBAI.

    What will be the charge for changing the timing on the same day and flight?

    Another question…any Flight from HYD to Delhi Via Mumbai, can we get that way, hw much will be the flight ticket?
    Pls give me the contact number in Hyderbad where i can do all these transactions,

    Waiting for ur soon reply

    • CCC - Sam says:

      on the Jet Airways website you can select a flight that goes through Mumbai to Delhi..you can even mention the days of stop over you need..probably try travel portals like Yatra and Makemytrip..anyways you can call the Hyderabad customer care here and get more details “+91 40 3989 3333″

  • R.Srinivasan says:

    I have booked air ticket for my co-brother on 21.08.2011.
    Travel date is 01.09.11 Bangalore- Delhi-Srinagar. While booking my son has not noticed the currency symbol. He has booked the ticket. Then only he has realised that he has made the booking through chinese currency. Immediately within 10 minutes, we have cancelled the booking. For the clerical error, you have debited Rs.4022/- as international taxes. Kindly credit the amount to my card.
    I believe that tax amount need not be paid to government, when travel doesn’t take place.

  • Prakash Trivedi says:

    Please provide me E-mail address of Jetlite for flight and fare enquries.

  • Vikrant says:

    JET AIRWAYS is into the business of cheap marketing and fake product selling business. I was duped of Rs.600 by selling a FAKE “PAUL PHILLIPPE” WRIST WATCH as a scratch card winner. No address no model number no contact numer on the warranty card. IS THIS HOW JET AIRWAYS IS SURVIVING?.I WILL THINK TWICE BEFORE MAKING A JOURNEY THRU JET AIRWAYS.

  • Sujit Saha says:

    I was having very bad experience while travelling to Abu Dhabi from Delhi on 18th June’2011 evening. I am holding a JetPrivilege Card having the number *******. The stale food was served in the flight and made a complaint on spot and could not eat the same. I was feeling littlebit uneasy after taking some quantity of that stale food. Till today I did not receive any reply from the Jet Airways authority till todate 8th July’2011.
    I would request to the Jet Airways management authority to take some strong measurement to avoid such incidents in future. Do some justice to the passengers who are flying through Jet Airways since long time.

    Sujit Saha

  • jawed says:

    plz start non stop flight AHMEDABAD TO JEDDAH SA

  • Maneesha P says:

    Wonderful site. very useful information published. thanks

  • siva says:

    I never seen such a f…ing customer care service….

    Our balance will be nill by the time agent connects…Complete BULL SHIT.

    Most ever ever worst customer care…

    No one picks the call…..

    I never thought of this kind of customer care for jet airways…Most F..king experience, lost 100 bucks in waiting for agent but still no one came on line.

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