Contact Jet Airways – Find below customer care details of Jet Airways, including phone and email. You can reach the below contacts for queries on Jet Airways reservation, ticket changes, baggage queries, flight schedule or status, refund/cancellation or other complaints. Besides contact details the page also offers information on Jet Airways and the services.
Jet Airways (India) Ltd
Sahar Airport Road,
Andheri (East), Mumbai 400099
Phone: +91-22-6121 1000
Phone: +91 (city code) 3989 3333
Phone: 1-877-UFLYJET (US)
Phone: 1-877-835-9538 (US)
Phone: 0808-101-1199 (UK)
About Jet Airways
Jet Airways is a leading Indian airline founded in 1992 and operating from its hubs at Chhatrapati Shivaji International Airport, Indira Gandhi International Airport and Kempegowda International Airport. Founded by Naresh Goyal, the airlines has its headquarters at Mumbai, India. The airline operates a fleet of 120 aircraft, connecting to 64 destinations. Additionally, it has codeshare agreements with 32 airlines that include Etihad, Air Canada, Alitalia, Malaysia Airlines, Air France, Delta, Qantas, ANA, Jetstar, Emirates, Virgin Atlantic, KLM, Garuda Indonesia and Korean Air. In 2017. Jet Airways posted departures of close to 226,000. The airline’s frequent flier programme is named JetPrivilege.
Fliers can search and book flights directly on the Jet Airways website. You can also do same through the official smartphone app. If you have an existing reservation, you can login online to view your reservation or make changes to same. Additionally, you can get information of flight schedule and flight status on the website. Have a busy schedule? Skip the queues and do web check-in or mobile check-in. Web check-in can be done between 48 hours and 12 hours prior to departure. You can reserve your preferred seat and print your boarding pass.
Jet Airways’ operates flights to a number of destinations across Australia, Bangladesh, Canada, Germany, Hong Kong, India, Italy, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Turkey, UK, Vietnam, Belgium, China, Denmark, France, Greece, Hungary, Indonesia, Ireland, Japan, Kenya, Kuwait, Nepal, Nigeria, Oman, Qatar, Saudi Arabia, South Africa, Spain, Sweden, Thailand, UAE and the United States. Within India, the airline connects Ahmedabad, Amritsar, Bengaluru, Bhopal, Chandigarh, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Jaipur, Kochi, Kolkata, Kozhikode, Leh, Lucknow, Madurai, Mangalore, Mumbai, Patna, Port Blair, Pune, Srinagar, Trivandrum, Udaipur, Varanasi and Vishakhapatnam.
Besides flights, Jet Airways allows booking of hotels and tour packages. There is an Offers section giving some of the top discounts on flights and holidays. Coming to baggage, on most flights Jet Airways allows international fliers to carry 7kg carry on and 30kg checkin in baggage for Economy class. Note that the baggage restrictions vary for business class/First Class/Premiere passengers. There is a baggage allowance calculator on the website that allows passengers to calculate restrictions by origin, destination and cabin class. Excess baggage can be booked online or purchased at the airport.
Are you a frequent flier? Register for the JetPrivilege loyalty programme to enjoy a number of benefits. The programme comes with a number of tiers – Blue, Blue Plus, Silver, Gold and Platinum. Members can earn and redeem points on all flights. Other benefits include lounge access, priority boarding, dedicated check-in and extra baggage allowance. Points can be redeemed for new flights, upgrades or shopping with Jet Airways partners.
Jet Airways has experienced and trained staff at airports and regional offices to deal with customer complaints. For changes on the reservation or new booking, you can reach the customer service via phone or by visiting nearest office. For lost baggage, you can reach the airline’s helpdesk at the airport or fill up the lost baggage claim form to have it tracked. You can further escalate it with the airline’s management or communicate same through their official Facebook or Twitter handles. The customer service personnel works round the clock to assist fliers with reservation, check-in, lost baggage, lounge access, insurance, tours/hotels, immigration/visa-related concerns, inflight dining or related concerns.