Contact AirAsia – Indonesia: Find below customer care details of AirAsia ticketing offices in Indonesia. You can reach the below contact for new tickets, cheap airfares, cancellations, airline deals and other queries on AirAsia services.

AirAsia Indonesia Call Centre

+62 21 2927 0999
Operating Hours : 6am – 10pm (GMT+7)
Monday to Sunday

AirAsia Indonesia Airport Sales Stations

I Gusti Ngurah Rai International Airport, International Departure Hall
Bali 80361, Indonesia

Banda Aceh
Sultan Iskandar Muda International Airport,
Blang Bintang Aceh Besar Nanggroe Aceh Darussalam, Indonesia

Ruangan Nomor 34, Husein Sastranegara Airport
Jalan Pajajaran No 156 Bandung, Jawa Barat, Indonesia

Terminal 3 & Terminal 2D, Departure Hall, Airlines Offices
Soekarno-Hatta International Airport, Cengkareng, Indonesia

Polonia International Airport, International Departure Hall
Medan 20157 Sumatra, Indonesia

Minangkabau International Airport
Jl. Adinegoro, Sumbar, Indonesia

Sultan Syarif Qasim II International Airport, Pekanbaru

Adisumarmo International Airport,
Surakarta – 57108, Indonesia

Lobby International Terminal, Juanda International Airport
Jalan Raya Juanda Surabaya, Jawa Timur, Indonesia

Adisutjipto International Airport
Yogyakarta 55282, Jl. Solo KM 9 Yogyakarta Jawa Tengah, Indonesia

AirAsia Indonesia Sales Offices
Contact the below addresses for booking new tickets or enquiries on cheap airfares and deals.

Jl. Legian Kaja no. 455, Legian , Kuta . Bali

Grand Serela Hotel, Jl. L.L.R.E. Martadinata (Jl. Riau)
No, 56, Bandung, Indonesia

Jl. Boulevard Raya, Blok LA 4, No. 10 Kelapa Gading, Jakarta Utara
Jln. Panglima Polim, No. 105B Blok M, Jakarta Selatan
LTC Glodok Jl. Hayam Wuruk No.127, Lt.GF 2, Blok RA No.49, Jakarta Pusat

Garuda Plaza Hotel
Jl. Sisingamangaraja No.18 Medan-20213, Indonesia

Hotel Hangtuah, Jl. Pemuda no. 1, Padang Sumatra Barat
25117, Indonesia

Grand Circle Tunjungan Plaza 3 Lantai 1
Jln. Basuki Rahmat 8-12

Melia Purosani Hotel, Jl. Suryotomo No. 3, 55122 Yogyakarta Indonesia

About AirAsia

Founded in the year 1993, AirAsia is a budget airline that has its base in Malaysia. The airline was established with the dream of making flying possible for everyone. The airline operates from its main hub at  Kuala Lumpur International Airport. AirAsia currently flies to over 400 destinations in 25 countries, including Australia, New Zealand, China, India, UK, South Korea and Sri Lanka. Read More.

This article has 9 comments

  1. Yvonne Alexander Sharpe Reply

    Hello, Despite being promised updates on the airport situation from Air Asia I have heard nothing. I waited on the phone to your office for 2 hours and no one answered. I understand you must be very busy but please send your customers an e mail at least to let us know what we can expect.

  2. Benz Reply

    Customer service is very, VERY hard to reach. Live chat is often online or have a very long queue. Heck, I even need to queue for a long time to speak to your customer service officer using call center (which is not free, mind you). All in all, terrible service. Even 1/10 star is overrated, if I say so myself

  3. LORNA DIZON Reply


  4. Lucy Reply

    I flew with my whole family from SIN-CGK on Tue April 2nd on QZ8269. The female flight attendant working at the rear area of the aircraft was extremely unacceptably rude. She was saying as she waked away from me by saying in Indonesian, “you have been very rude”. She got me angry because she was so incompetent as a flight attendant. So inconsistent! My brother was not asked to leave the emergency seat as he had to moved from his original seat (that crew could not handle my family seating problem, which was very simple problem).

    That kind of comment made by her should have cost her job! That ‘s what my company would have done to her! For whatever reasons, she HAD no right to make that comment!

    That kind of flight attendant will bring the name of your airline down.

    But the rest of the flight attendants on that flight was very polite, EXCEPT HER!

    I really hope Air Asia do something about this particular flight attendant.

  5. Bali Reply

    The good thing is airasia wants to be so on time. I really appreciate that, but, the bad thing is that somehow airasia reschedules the flight, it’s fine when it’s only one hour after or before, but when it comes to 4/5 hours before, it’s just really annoying. What do you think time means for us?

  6. Melanie Reply

    The only positive thing to say about this airline is the ticket price (if you manage to find one at a discount rate). While booking a ticket online and checking-in, AirAsia tries to trick you into buying their insurance. It seems they don’t take you seriously after the first time you cancelled. They probably consider their clients idiots that don’t know what they want.

    Customer service is terrible. Just try to call their service center … they might pick up … if you’re lucky. Try to email them … they will respond within 5 days. Very convenient if you already tried to contact them by phone for a boarding pass with incorrect information that you bought for the next day. Unavailable by either phone or email. Thanks a lot AirAsia!

  7. Sarah Chakrawati Budiman Reply

    To Whom It May Concern,

    I am writing on behalf of myself who have been made very uncomfortable with with extreme rude service from one of your staff at the Check-in Counter at Denpasar Airport on Sunday 25 November 2012, at around 12.40am.

    First of all there was no greetings at all, let alone a smile. I greeted her first and I smiled while handing over my ticket. She took it rudely without even looking at me, and gave the the worst check-in experience ever. She said I had to pay for a not-so-clear reason Rp.30,000,- . I did not mind paying at all, but when I asked her the reason why I should pay that extra fee, she gave me a vague explanation and became so defensive as if I was arguing with her while I was only asking. So I gave her the money (still not knowing why) and decided to let it go.
    However, on the second thought, I thought it would be a good idea to give her some input so other customers would not experience this HORRIBLE FEELINGS when checking in at your counter.
    I said to her nicely that if I may gave her a suggestion, I did not feel comfortable at all with her service, in fact I felt so annoyed and irritated, even insulted. Instead of taking my suggestion into consideration, she yelled at me giving so many excuses why she acted like that.

    Thus, I am deeply pissed and disappointed with this treatment and I believe you should have your front-liners trained properly especially in MANNERS area.
    I am not asking for any refund or anything but I would appreciate it if your company/manager and that particular staff apologize to me in person (my email address provided)

    I believe no one deserves that kind of treatment, even those who work for airlines companies when they are traveling.

    Thank you,

  8. Lee Reply

    Want to reschedule my ticket. But have been held on phone for more than an hr..nobody is picking the phone. This is urgent for me. How sad

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