World of Warcraft: A guide for complaints and support

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The World of Warcraft has a tremendous fan following around the world. The multiplayer online role-playing game was released by California-based Blizzard Entertainment in 2004. One of the biggest franchises in the segment, the game is played by more than 5 million subscribers each month. Those that have played the game know how vast and addictive it is. And for this immersive experience, the game’s coders had to write a staggering 5.5 million lines of code. The development took about 5 years. The popularity subsequently motivated the developers to introduce expansion packs every two years. The list includes Burning Crusade, Wrath of the Lich King, Cataclysm, Mists of Pandaria, Warlords of Draenor, Legion, Battle for Zeroth and Shadowlands. The latest release making WoW more exciting is the Burning Crusade Classic (2021).

The high-fantasy game is placed in a fictional world called Warcraft. The player will take control of a character that is part of the worlds of Zeroth and Outland. These worlds are filled with strong characters and rich environments. You can choose from the two factions – Alliance and the Horde. You can then proceed to select one of the races of Azeroth and must assign a class to the player from the eleven available. The races for the Alliance consist of Humans, Dwarves, Gnomes, Night Elfs, among others. The Horde has Orcs, Tauren, Trolls, Undead and Blood Elfs. Players start at level one and gain experience (XP) as they complete each quest. It is currently available for Windows and Mac operating system.

Create a ticket on official platform
There are several ways you can receive support from the game’s creators. Before exploring a myriad of websites and forums, visit Battle.net, the desktop application developed by Blizzard to install, update, and launch games. A subscription is needed to access both World of Warcraft and World of Warcraft Class online. Players take a monthly or annual subscription on the website. If you have an existing subscription, you can login to your account to update your personal details, see payments recently processed, edit card information and even cancel or delete account. If account has been banned or suspended for violation of Code of Conduct, you would have received an email for the action pending at your end. And if you think your account was hacked or compromised, you can write a ticket to have the support team look into the issue. A ticket can also be created if you think there was an unauthorized charge on your card or PayPal, or simply have a bug report or feedback to give.

Explore the forums
For technical issues and troubleshooting, there is an ocean of resources published on the website that you will benefit from. From installation, to patching, you will find a wide range of issues published. Here is another thing to do, explore the technical support forum for World of Warcraft to be informed on common issues and those affecting other players. You can post a topic and communicate with players and even experts on the subject. There are different forum sections for service status, bug report and technical support.

Search for answers on Wowhead
If looking for just information on WoW missions, items, zones and characters, bookmark Wowhead on your browser. The website offers a streamlined navigation and a more user-friendly experience. You can search the database for item tools, outfits, icons, sounds, character tools, achievements, classes, races, spells, maps, currencies, factions, quests and zones. There are also good number of tools and Transmog guides and armor sets. There is an active community on Wowhead where you can interact and even contribute.

Receiving support through Twitter
If you are active on Twitter, follow the official Twitter handle for customer support. Here you will find Blizzard posting announcements, any ongoing issues, server downtime or maintenance updates. It sure is the fastest way to be informed on a critical issue that is affecting most players. Regularly the Twitter page is updated with reminders on maintenance schedule. And if there are technical issues disrupting game experience, you will find a tweet with a resolution and steps to follow. You can even leave a comment at WoW’s main social media pages on Twitter and Facebook.

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