Ways to cancel your Singtel number (with steps)

For more than a century, Singtel has been one of the leading participants in the Singaporean telecommunications industry. Over its lifespan, the company not only helped consumers and businesses connect with each other across the country but also played a massive role in the overall development of Singapore’s economy.

Originally established in 1879, Singtel started its journey as PTEX (Private Telephone Exchange), which was later taken over by the Singapore Government, ultimately renaming it the Singapore Telephone Board (STB). However, it was not until 1995 that the company launched its first mobile network, Singtel Mobile. Since then, Singtel has been rapidly innovating and looking for ways to bring the best possible telecommunications services to its customers.

As of today, Singtel not only delivers mobile telecommunication services in the form of 3G, 4G/LTE, and 5G connections but also fixed line, broadband, and digital services. Being the most awarded mobile network in Asia, the company is well-known for offering wide network coverage, stellar internet speeds, reliable service, and responsive customer support.

However, there is no denying that most Singaporeans view Singtel as one of the most expensive service providers in the country. And its limited data plans can prove to be a nuisance, especially if your internet usage is on the higher side. Having said that, Singtel makes it very easy to terminate your contract and move to a different service provider. So, if you have a change of heart and want more value out of the money you are spending, then be sure to go through our in-depth cancellation guide for more details.

Learn the Cancellation Terms For Singtel

Singtel’s cancellation policy states that any customer can decide to cancel or terminate his or her service at any moment without any difficulties. However, if a customer is under a minimum contract period and the cancellation request is registered before the end of that minimum term, then an early termination charge will be levied.

It should be known that the amount of the early termination fee will depend on the number of months left in the contract multiplied by the monthly subscription plan opted for by the customer, along with any additional benefits (discounts or waivers) provided during the contract period.

In addition to that, if you have any rented or leased equipment from the company at your disposal, then the same must be duly returned after termination of your service. Otherwise, you will be charged a similar amount that is equal to the price of the equipment on your Singtel account.

What are the Steps to Cancel Your Singtel Number?

If you have ultimately made up your mind to cancel or close your Singtel number once and for all, then be sure to follow the recommended steps laid out below.

Cancelling via Phone

1. Start your cancellation journey by first calling customer support at 1688 (+65 6235 1688 when calling from overseas) if you are a postpaid, broadband, TV, or home line customer, or at 1800 482 2800 (+65 6482 2800 when calling from overseas) if you are a prepaid or Hi! Card customer. Phone lines are open every day from 8:30 AM to 6 PM for postpaid users and from 8:30 AM to 8:30 PM for prepaid users (including public holidays).
2. Navigate through the on-call options and proceed to speak to a customer care executive.
3. Once a customer agent connects to your call session, provide your Singtel phone number and account details. The customer care representative will first verify your identity.
4. After the identification process is complete, proceed to ask for cancellation and provide your reasoning behind it as well. The customer care executive may try to entice you with solutions and special offers so that you may be retained as a customer. However, if your decision is final, you make the same known to the agent.
5. Once your cancellation request is registered, you will receive confirmation messages on your phone number and email address letting you know the effective date of cancellation and any dues that you have to pay.

Cancelling via Stores

1. Begin the cancellation process by first searching for a nearby Singtel store. You can use the official store locator here.
2. On the landing page, you will need to enter your area postcode, and the online system will suggest relevant stores around that location.
3. Once you have found your preferred store, head over there with your mobile phone containing the Singtel SIM card and ID proof. At the store, the store representative will first verify your identification as an existing Singtel customer.
4. After that, you can present your cancellation request, and the store representative will help you walk through the process. You can decide to pay any dues on the spot.
5. Once your cancellation is successful, you will be notified of the same by the store executive, and confirmation messages will be sent to your email address and phone number stating the effective date of deactivation.

Please note that you can also use the store locator web page to book an appointment so that you can skip the queue and save your precious time.

Cancelling via Online Enquiry Form

1. First, you need to visit the official web page to fill out the enquiry form here.
2. Provide your name, registered email address, and Singtel phone number, and state your cancellation request. Once done, hit “Submit”.
3. After submission, wait for 24 hours, and a customer care agent will get in touch with you on your provided phone number. When that happens, proceed to discuss the cancellation process with the customer care executive.
4. The customer care representative will then state the total amount of charges that you have to pay. A confirmation email will also be sent to you.
5. Once you pay your accumulated dues, your number will be put on the deactivation list, and the effective date of cancellation will be communicated to you via your phone number and email address.