Hitachi Home & Life Solutions (India) Ltd.
A-15, Mohan Co-operative Industrial Estate,
Mathura Road, New Delhi India
Phone: +91 – 011 – 26991361/62/63
Consumer Products Office (Flat Panel TVs, LCD Projectors and Interactive Whiteboard)
Hitachi India Trading Pvt. Ltd.
No.305 & 306 (3rd floor) DLF Tower-A,
Jasola District centre,
New Delhi-110025, India
Toll Free No: 1800-102-0092
Tel: +91-11-4551-5500
Fax: +91-11-4551-5501
Hitachi India Customer Care
Phone: 1800-102-0092
Email: customerservice@hitachi.co.in
Hitachi Consumer Services
Phone: 3532 4848
Phone: 079-30414747
Email: customercare@hitachi-hli.com
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Click here to locate a Hitachi store or dealer nearest to your address. Hitachi dealers are found across all major cities such as Bangalore, Mumbai, Delhi, Kolkata, Chennai, Hyderabad, among others.
About Hitachi India
Hitachi began operations in India in the 1930s. Headquartered in New Delhi, Hitachi has its presence in over 230 towns, with a dealer base of over 1800. The Japanese electronics company manufactures and sells refrigerators, air conditioners, LCD/LED TVs, Power and Industrial Systems, Industrial Components & Equipment, among others. In 2010, Hitachi India had revenue of Rs 5,400 crore.
Hitachi India’s subsidiaries include Hitachi Data Systems, Hitachi High Technologies, Hitachi Home and Life Solutions, Hitachi Koki India, Hitachi Lift India, Hitachi Maxell, Hitachi Metals, Hitachi Plant Technologies and Hitachi Transport System. Hitachi Home & Life Solutions manufactures air-conditioners and refrigerators.
For business purposes, Hitachi offers products such as cassette air-conditioners, ductable air-conditioners, chillers, VRF Systems, spacemaker, among others. As for home air conditioners, Hitachi’s product line include i-Clean, i-TEC, ACE Cutout, Star, Kaze, Ace, Sugoi and Kampa. Hitachi’s AC manufacturing facility in Gujarat is the largest in the country. The total installed capacity is 400,000 units in a year. Hitachi was the first Japanese company to set up any manufacturing unit in India.
I purchased a Hitachi 1.5ton split AC on 24-12-2012 model number RAU5 18ESD. It took a 45 days for your people to install that.
After that now i noticed that there was a water leakage from the indoor unit and called up customer care 35324848 and gave a complaint on 27-3-13 , complaint number is 13033101482. The customer care people said that the complaint would be attended in 48 hrs and again i called them back on 31-3-13 and they said it will be done in 24hrs..still there is no one to attend this complaint.
Is this how a brand like Hitachi cares for customers. Paying almost double for the AC when compared to other brands and getting this torture is not acceptable. A brand new AC worth 45000 is giving such problem in less than 2 months then what about if its 1 year older. I recommend people not to buy Hitachi…let it have a big name or quality …all we need is good service. Try other brands like BLUE STAR , LR , SAMSUNG, PANASONIC they are half the price of Hitachi and their service is quite good when compared to HITACHI.
We are using Hitachi products since last 10yr.This time i bought two pcs. hitachi split model no:-(rau318htdd),on 13/03/13. I am satisfied with the performance of the a.c., but the biggest disappointment is the indoor unit blower making so much noise. I had to spend 36000/-for the split AC.It makes so much noise on LOW speed of the fan so you can imagine how it produces the noise on the HIGH speed.
I bought a Hitachi Air-conditioner 1.5 ton ( Rau 5171 sd Model iclean ) by cash 43000/- c- memo no –CR/06291/1/2012-2013, on 27-01-2013 From Sales Emporium 443, Jessore Road, Kolkata – 700047. The company sent two men for installing the ac . They cut the seal and opened the box .Then they told me there was no installation kit in this box .The installation will be done when company send this kit, they said. After that I told every thing to Sales Emporium & Hitachi co ( 09331791833) several times by phone. But they still do not send the installation kit. What poor customer service.
I have requested for AMC renewal for air conditioners on 4.03.13, till date i.E 08.04.13 nobody has turned up for the same, customer care has no idea about the same, hopeless service. I recommend nobody should buy hitachi products as there is hopeless service of them.
Warning — do not expect service from hitachi
Booked a Hitachi window C 513 HTD on 22.05.2013 from Bharat Sales Corporation, 2, Mangal Pandey road Sadar Bazaar Lucknow through invoice no, J 1148 of book no. 23 but it is not delivered yet. I deposited complete amount on same day, I am facing a harassment by your distributor and your Executive Mr. Abhay [+91-9839967657]. Main facts of complete incident is as under.
On 22.05.2013,In spite of assurance given by your distributor for delivery on same date, it was not delivered till date.
Next day On 23.05.2013,, while I visited again to your dealer, they promised to delivery with in next 2 hrs. I called distributor in this day about two dozen times. Initially, he assured again and later, switched off the all phones. In evening at about 6 o,clock, Mr. Suchit Jain, son of owner told that it delivered a damaged AC.
Next day on 24.05.2013,, Distributor again repeatedly reply with wrong statement and assured in each call for delivery in next one hr but in vain. In late evening, a call received at 09.11 PM from Mr. Abhay, an executive of Hitachi at Lucknow. Mr Abhay assured to deliver it up to 10 o’clock of next day ie saturday 25.05. 2013. On 25 05.2013, again I asked distributor but they clearly refused to talk and advised to contact with Mr. Abhay. I did contact to Mr. abhay, he said to call back within 2 minutes. Later he is not picking any phone. From above, it is clear that behavior of distributor and your executive is not upto mark of esteemed Hitachi.
This is my feedback and my experience while dealing with Hitachi:-The lady, who takes calls on toll free # 1800-102-0092 is very discourteous and has no clue what customer services means, she refuses to give her name and behaves like “ I care hoots about your complaint”. I guess she is fit to sit at a show room reception in chandin chowk. Not good for customer interface. I must say useless product and hopeless staff. On top of that they are charging RS 500 for visit and RS 1500 for labor plus parts. Sony India visit is RS 110 plus parts. Have they lost their mind or they service engineer is going to come on a BMW? This company is behaving like a bunch or looters out there to fleeces their clients.
After readying the rest of the feedbacks it seems buying Hitachi is like getting yourself stuck with greedy morons.
Does Hitachi India care for its clients?
I have a 1.5 tone split ac and called several times at your call center for the amc to be renewed but I always get one reply that a engineer will visit your place in couple of days..it is over 3 months and much more..no one has still arrived I did several followup but in vain..
‘HITACHI’ !
Dead products! Dead service! Dead response! Nuts Engineers!
In one month I lodged three complaints (12101901322, 12102600878, 12110400815) called 35324848 innumerable times, send an E-mail to customercare@hitachi-hil.com.
Results, the machine is still not working.
PROSPECTIVE CUSTOMERS PLEASE BE AWARE & THINK HUNDRED TIMES BEFORE YOU GO FOR HITACHI.
I am really feeling sorry that i have bought an Ac from the brand like Hitachi which is providing me services with the help of which from the last one-one and a half month we are surviving without Ac in such a pleasant weather(Jul 2012 -Present) where all my family members putting up with me more than 60yrs of age.From the very initial stage i have been complaining to Hitachi customer care and everyone whose coming to replace any part are providing us the part which is not suitable with the machine and even the parts available are second and used ones.Even the technicians who came earlier were not able to start the machine.Now I am looking out to get a replacement for this machine.
Nobody is listening to attend my complaints – from a world fame company – “HITACHI”
I am calling to the concerned (on 079-30414747) regularly since last one week even thrice a day but no body listening
It seems Hitachi is not bothered about customer service
Sir I had registered a complaint regarding the problem in Split A.C. on 31st July , but till today, no body has taken care of it . Is the after Sales service of Hitachi is so poor ? I never had this type of problem with LG. My complaint no is–12072400786.
I have purchased Hitachi window a/c from CROMA JANAK PURI centre on 6 march 2011 & started using it in april. In august a/c stopped working, I had registered a complaint & after arguing and following with Hitachi persons I got a new machine on 24 Sept 2011. After receiving new a/c I didn’t use it. In 2012 I have just started using it in april 2012 & 21 june it again stopped working & now hitachi persons are saying it’s not in WARRANTY, they will not register my complaint. When I got the new a/c in september month they told me that the product will be in warranty till september 2012 but now their statement has totally changed. I have registered a complaint with Hitachi Head Office centre, they told technician will visit at my residence & based on the comments they will replace the whole a/c.
Refer the complaint#12071100181; I wud like to congratulate thye Hitachi team of nearing almost ONE month and still not closing the said complaint!!!!!
Is this the service provided by Hitachi???? I wonder how the company is surviving without any consumer redressal cases ???????
Pls find below the series of phonecalls to various people to followup the same…..
– The technician came for a dry service on 12 July and noticed that the gas has leaked and requires refilling, said that the transport will come the next day and collect the AC, nobody turned up.
Upon my return from a tour i started following up and …..
– on 27 July 2012, spoke to Chintan on the service helpline number and he assured that someone will attend to the complaint the next day.
– on 28 July 2012, spoke to Amit and he indirectly washed his hands and gave me the service center number; 01204134159 and told to speak to Omkar Tomar, i called up this number and was directed to another number; 01204127776.
– Spoke to Ravi on this number and he assured me to send someone immediately.
– on 29 July 2012, spoke to Shubham and he told me that since the technician is on leave, so unable to come, but fotunately someone did come to review the AC and told me that the gas needs refilling; aray i told him that i know gas refilling is required, its nothing new, so he assured me that someone will come on 30 July 2012 to pikc up the AC.
– Until 03 August 2012, there has been no contact from anyone, i got a call from the service centre asking me if the AC has been repaired, i told them that you must be joking, so the lady on the phone told me that she would call back, but never returned the call. At 3pm i got a call from someone saying that he needs to come and collect the AC and will be at my place around 6pm, i waited and waited and nobody turned up, at 9pm i called the same guy and he told me that he will come tomorrow;ie; today to pick it up.
– today 04 August 2012, since there wasnt any news until1pm, i called up the service center again and spoke to Ravi, Supervisor, he tells me that nobody will be able to come today and instead he will be able to send someone tomorrow only.
– i have just now called up the service helpline number and am told that my complaint feedback will be sent to the seniors at Hitachi and they will revert with a solution.
I have Hitachi fridge which has broken down. I called up customer service and nobody attended the call for a week then somebody came from Arian enterprises to fix the fridge after my constant follow up. He charged 2600 and the fridge worked well for only a day. They came after a week again replaced another component surprise surprise the fridge still does not work. I have been continuously following up for the last three weeks but to no avail. Hitachi Customer service really sucks. If anybody at the company cares for their customers pls respond and contact me
I purcahsed Hitachi 1.5 ton split a/c on 18th may 2012. Since then there is some or the other problem with A/C. In the peak of the summers when i was expecting that the purchased a/c would help to bring down the temp, it infact did the opposite. Didnt work at all and added to my mental tension. Hitachi as a company is not customer centric. They take customers very lightly …Since 4th July daily non stop I am making calls to the service center, customer care center but my problem has not been resolved. Daily the same statement is said that the problem has been escalated. I dont whether there are some senior people to manage the customer cell or not. I will take this issue to consumer court and would request all other those who have suffered to file case in Consumer court against Hitachi’s negligence towards customer complaints.
With regret, I wish to share my grievance regarding my AC (split) purchased in March 2011, as under:-
i. After planning for long, and relying on the goodwill of Hitachi, prevailing in the market, I purchased one AC Split from Kaplila at Janakpuri, New Delhi, in March 2011, so as to keep me away from botheration for a longer period. ii. But after one year warranty that ended in March 2012, which is practically for only one summer season, in just 3 months, the AC stopped functioning and on contacting the Customer Care, one engineer/mechanic from Hitachi (Sheetal Aircon, Ramesh Nagar, New Delhi) came on 19.7.2012 and has informed that either the motor or circuit of the fan is not functioning, and that is irreparable, and needs to be changed, costing Rs. 3,300/- each after payment of Rs.330/- as visit fee. iii. Perhaps, we have made a mistake in choosing the Hitachi product, which, we didn’t know, would go out of order within one year of functioning, excluding winter. iv. After two days, i.e, on 21.07.2012 one motor was brought by the Hitachi man but that was not sealed and looked used/old. We were shocked how can be the Company so irresponsible. The unsealed motor was brought on the plea that the same is not available with the Company at present and when available, will be installed. How much time it would take, can’t be said, according to the above man. On the one hand, the motor is reportedly not available in the open market and on the other; the same is not available with the Company. We feel lying victims in the hands of Hitachi in the peak summer season. v. In the unbearable heat, I again lodged a complaint with the Customer Care, on same day i.e., 21.07.2012 and they ensured to sort out and confirm to me over my mobile No. but with no result. We, therefore, request you to look into the matter urgently and make arrangements to replace the AC so as not to affect the image that the Company holds in the market.
I am sorry to say that it is bad luck that i have trusted on Hitachi Split AC.
Bayant Kaur
I purchased a Hitachi 1.5 ton window AC on 12th July 2012 and got it installed through a local as the nos. given are not reachable. The AC makes too much of noise , is there any way you can send the technician to check what is wrong with the machine.
I want to renew my AMC for my window AC quadracool 1.5 ton.
I am calling customer care since 1 month there is no response from their side.
I have got Hitachi 1.5 ton. Windows a.com. Installed at my residence last year. Two free services are still due. My a.com. Is not working. Will you please send your technician immediately. Also provide second free service. 21
worst company for corporate customers. Will ensure that Hitachi products are not bought by anyone known to me. Corporate sales team is garbage, our account manager is worthless person who is taking bribes from dealers and escalating prices for our company
I fully agree with vineet.
No one should even think of buying hitachi products.
Pathetic service and customer handling.
They assured me a 24-36 hr service but even after 5 days I cant get any service. My children are getting ill. Now I am repenting that why I choose hitachi.I run an electrical shop and I recommended hitachi AC to a lot of my customers.But now my mind set is changed completely .please provide sincere service to your loyal customers.why you are ruining the brand name HITACHI. this kind of third class service will make people DISADVERTISE your product. So please wake up.
I purchased 1.5 tonne HITACHI AC last year in the month of April, 2011. Just after getting my last wet service done, immediately after expiry of warranty period Fan Motor of my AC burned. I registered a request No.12040301922 on 3rd July. When nobody came till 9th July, I checked my AC to a local technician and he apprised me that fan motor of my AC has burned. He took some time to get it repaired. Then he told that it can only be repaired or replaced in Hitachi Company only. The again I complained on 16th July, 2012 and I have been promised to attend my complaint within 48 hours, but nobody came. Then again I complained on 21st July and a lady said that this complaint should have been attended on 20th July itself. She promised to attend the complaint same day only. But nothing happened. Today is 23rd July, I have reminded today also. Again same promises, same commitments lets see what happens.
Global Fame: India Shame – Complaint No 12070601676, India
Dear Team Hitachi in India & Around the world,
Its really surprising to invest in a Brand which is renowned worldwide and at the same time offering such poor product and pathetic service in India, We paid up nearly 20% premium to regular products available in India.
I purchased a 1.5 T Split A.C. recently and within two days of installation, cooling went hay wire. Repeated complaints to dealer, help did turned up, only to declare A.C. is working fine.
But finally the Poor product under pressure from Indian Summer gave up when all less renowned A.C.s were working fine.
We never expected this and further to add to our worries the technical support. I have never experienced such poor service. Even local companies have better service.
Four days after repeated follow-up, local assigned service centre guy turns up and take the PCB and leave with a promise to return next day. Its been five days and no sign. Every time you call up customer service, the best they can offer is “ok, your compliant I will put a follow-up”, hey, this doesn’t help at all.
I would request you guys to please refund my money, take your A.C. back and I will save the surplus and invest in a cheaper yet durable A.C.
If you feel, we are less empowered by law, please note, I will raise a complaint to consumer court for a breach of contract and harassment to the consumer. And believe me, it will surely undermine your brand building efforts Esp. in India.
Regards
Nitin Jagga
I have 3 Hitachi ACs – 02 split/01 window. What a mistake I made in trusting this brand. Both the Split ACs stopped working within 02 months of purchase…..there is no word to describe the pathetic service backup they are promising. It’s been a month since I am chasing them but no result…once their person came after 21 days & after checking the ac promised to get the gas filled next day. I am still waiting for that day. If at all some senior person is taking care of service (which I strongly doubt) then please don’t let your brand get spoiled by inefficient service by unprofessional engineers/supervisors.
Dear Hitachi guys, as a VP & business head of a large Indian Multinational, my suggestion for you all is to please wake up, start moving and start taking customers seriously.
This is regarding complaint no 12062500550. I bought a 1.5 ton Hitachi window Ac last year. Two weeks ago it stopped working. After repeated calls a person came to check it and concluded that the motor needed to be replaced. The Ac was taken away on Saturday June 30 and was supposed to be delivered back to us the same evening.
Today is 7 July and we still have not got the Ac back. In the meantime , every time I called I was told the Ac will be delivered the next day. Today I was given the number of a kuldeep jala who promised to call me back with details. Within 15 minutes of his promises his phone has been unreachable. Can somebody please look into why it’s taking so long and give a date on which we can actually expect the Ac to be delivered?
My Complaint number
• No 12062702042 on dated june 27, 2012
Nobody is listening to attend my complaints – from a world fame company – “HITACHI”
I am calling to the concerned (on 079-30414747) regularly since last one week even thrice a day but no body listening
My complaint no 12062800608 given on 28th June at 11.30 am has still not been attended. Hitachi customer care says they have given to the technician and will visit soon. This is very disappointing .From the conversation with the customer care Executive it seems it may take 10 -15 days to get it repaired. Will Hitachi to look into this.
Regards
P.K.Vij
New Delhi
My Complaint number
• No 12062302706 on dated june 23, 2012
Nobody is listening to attend my complaints – from a world fame company – “HITACHI”
I am calling to the concerned (on 079-30414747) regularly since last one week even thrice a day but no body listening
It seems Hitachi is not bothered about customer service.
Hitachi appears to a cheap company, i have purchased a 1.5 Ton Window AC 3 years back and had to refill gas twice after the warranty period in this duration. There is absolutely no quality in the product, even a videocon would last way too longer compared to a Hitachi AC! And when you escalate the matter nobody is bothered to even respond to your emails. I would strongly recommend NOT to buy Hitachi products at all as it’s a very cheap company in India!!!
We have two Hitachi window AC installed at our flat. Since we are shifting residence by the end of this month , we require your services for dismantling these AC’s from present location , which we will transport to new location, however we need your assistance for installing at new residence.
I had a horrible experience with them. I bought a hitachi 1.5 ton split AC in Chennai and they did not come to install it even after 1 week. They delivered the AC promptly. But it has been a week since and no one has come to install it in spite of 30 phone calls and several emails to their customer service. Please refrain from buying Hitachi. Horrible service.
I should have seen this comment box before buying Hitachi product. I have also purchased Window AC 1.5 Summer QC. I went through horrible experience to deal with Service Centre in Delhi. I think we should go to consumer court against this company to take them to task.
Dear Sir I have made a request for window a/c service on 8/5/12. but till date there no reply
dear sir
nobody is coming for servicing my window air condition and i had sent request on 7-4-2012 .So pls do action on my problem