Head Office
The Foschini Group,
Stanley Lewis Centre,
340 Voortrekker Road,
Parow East, 7500
Customer Service
Phone: 021 938 1911 (general)
Phone: 0860 104 764 (fashion)
Phone: 0860 576 576 (account related)
Email: [email protected]
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About Foschini
Foschini is a South African clothing retail company founded in 1924. Part of The Foschini Group (TFG), the stores sell a wide range of products, covering men and women fashion, jewelry, sportswear and home decor items. Some of its associate brands and subsidiaries include Home, Homelivingspace, Fabiani, Colette, Donna, Exact, Fabiani, Markham, Mat & May, Next, Sterns, TotalSports, Phase Eight and Whistles. The operations are managed from Foschini headquarters at Parow, Cape Town.
There are over 200 Foschini stores across South Africa. The brand can be found in the provinces of Botswana, Eastern Cape, Free State, Gauteng, Lesotho, Limpopo, Mpumalanga, Namibia, Nigeria, North West, Swaziland, Western Cape and Zambia. You can locate a store nearest to your address on the website.
Foschini stores deal with apparel, fashion accessories, jewelry, cosmetics, perfume, kidswear, among others. About 65% of all its products are manufactured locally. On the official Foschini website, you can find some of the top products that can be shopped at stores. You will be able to see the pictures as well as know the price of the product. If you are a regular shopper, register for the TFG Rewards to earn reward points on purchases. For more information or queries on payment, refund, cancellation, returns, or others, reach the Foschini customer service.
I am a regular patron at your store, today I visited your Gateway branch and I am extremely disappointed with the service I received.
I purchased a body suit on the 25th of March, due to the body suit being the incorrect size I took it back on Sunday (02 April 2023) to get the correct size. To my surprise the cashier (Lelo) advised that I would not be able to get an alternate size and the body suit cannot be exchanged nor returned. The manager on duty (Shannon) assumed that the hygiene strip was removed. However, the body suit did not have a hygiene strip when I purchased it nor was I advised that the item could not be exchanged/ returned. If I was made aware that I would be unable to exchange the item, I would’ve fitted it on before purchasing.
Now I am stuck with an item that is of no use to me. Furthermore, on my way out the store I took a snap of the body suits hung up as proof that there are no hygiene strips on any of the body suits. It’s really upsetting being made a liar by your manager, implying I removed a hygiene strip that was not there in the first place.
I am completely dissatisfied and extremely upset with the unsatisfactory level of service with the service at your Gateway store. I expected much more from a prestigious and reputed company of your standard. Furthermore, no one has responded to my email that was sent through yesterday.
Approximately a month ago I purchased a pair of boots at your Phoenix store. It is a high heel boot, black in colour and cost R499. To my disappointment after one wear I noticed creasing lines across the front and back of the boot.
On Friday (25 March 2022) I visited your Gateway store I was advised by the store manager Vaneesha that she could not help me exchange the product for something else as the boot had been worn and could not be sold to another customer. She also advised me that the boot does crease. I am a regular patron at your Foschini store and I am extremely disappointed with the service and product. Having spent R499 on a pair boots as I consider your products to be of the highest quality, I’m dissatisfied. If you know that the boots are prone to creasing then you should advise your customers of this occurrence as the store manager advised me today or discontinue the product.
To resolve this problem I suggest that you pick up this pair of boots and run a quality check on the product.
I bought a phone at Foschini with my account, and i was paying for an insurance, my was account was up to date, unfortunately i lost it, i followed all the procedures to claim my phone back, they kept waiting for some months, every time i was calling them, they kept on dogging my calls, after sometime they told me that the insurance was declined, after that they deducted money for insurance for some months while i did get a new phone, until i canceled it, using them is a nightmare.
Good day, I would like to compliment and appreciate the store manager in Alex mall .She has a good customer service and she always goes out of her way to make customers feel appreciated. Big up to her and keep up the good work.
I was disappointed at Exact Riverside mall Nelspruit on the 17/07/21.I wanted to buy a coat, there was a markdown price on it but when I got to the till I was told about a higher price. The cashier went to call a manager but that manager didn’t even bother to come..they just told the cashier to tell to take it or leave it.
Would like to thank Tamia from Durban West Street branch for the service she rendered to us this past week it’s good to have such dedicated people like her. Thank you Tamia for the service wish you all the best
I was not impressed with a employee at Postmasburg Foschini.
She spoke to in a aggressive rude way.. I bought shoes a week ago but unfortunately lost the slip.. I wanted to hear whether they could assist me because these shoes are not suitable and I wished to exchange it.. She shook her head and no in a rude way saying she does not want negative report…
I just think it’s an attitude problem .
I live in Kwazulu Natal, Durban. I purchased a blouse from the Foschini store at Pavilion on 06 October 2019 for my daughter. However, my daughter did not like it and I subsequently went to the Foschini store at Malvern Park to have it returned. The cashier who assisted me indicated that the EFT machine was faulty and I should wait a few minutes. She further indicated that if the machine is still faulty they will give me a cash refund instead of crediting my VISA credit card. As I was in a bit of a rush, I said I will return to the store in a few minutes as I had to purchase a few items from another store. On returning to Foschini I was assisted by another cashier who indicated that the machine is still offline and there is nothing that they can do to assist me. I feel that this was not the way I ought to have treated because it is no fault of mine irrespective of the manner in which I had paid for the item. I, therefore, require clarity on how this matter shop have been handled as I was turned away without any resolution. This definitely leaves a bad feeling in me about the Foschini stores.
I was offered the Oneonta contract on the 4th if April, up until today I have not received my data. I have called and logged a case and I was advised I will get feedback. I 2sr spoke to a ladt called Zizipho and she logged the call. I have before calling every week and spend to a numerous people who told me they have not received feedback. Only today I’m being told they have escalateed this to higher management. But tomorrow I’m expected to pay account including visa this data that I have not received. They’re quick to offer services but no solution when something goes wrong. They’re telling me that for cancelation I will be charged but I have not received my data and my pay my account. Is that fair. I need feedback or will not pay or give my data. The only contract was between me naff and Foschini not Mtn. Sort this out ???