There is no team in NBA history that has enjoyed so much success as well as failure as the New York Knicks. First established in 1946, the Knicks have a rich history and is one of the most recognizable franchises. The team’s early years were marked by significant success, including reaching the NBA finals twice during the 1950s. The team however struggled through the later years until the 90s when they consistently started making it to the playoffs.

Besides the Knicks’ long-winded history, the team is also recognized for playing at the Madison Square Garden, which is their home ground. Known for its electrifying atmosphere, the venue is beautifully designed and is also a dream ground for many basketball players. Additionally, the team’s loyal following can be attributed to the fact that they are based in New York City – which is one of the most exciting and vibrant cities across the globe.

With that being said, if you are a Knicks fan or just a basketball fanatic who has recently been to a game and wanted to share feedback or experience, then our in-depth guide is just what you need to complete your objective.

Here is How to Contact

Since New York Knicks is a sub-brand of Madison Square Garden (MSG) Entertainment, any queries must be directed through the company’s official channels .

To connect with MSG Entertainment’s authorities, you can either call them at 212-465-6225 or email them at [email protected]. Phone lines are open between 9 AM and 8 PM from Monday to Friday and between 10 AM and 8 PM on Saturdays and Sundays.

Additionally, for group ticket buyers, you can contact the authorities via phone at 212-465-6080 or via email at [email protected].

Feedback on Tickets or Stadium Experience

If you are planning to express feedback on the purchase of tickets, either single-game tickets or season tickets, or your experience at Madison Square Garden, which is the Knicks’ home ground, then be sure to follow the processes listed below.

Providing Feedback via Phone
  1. Start the process by calling the official authorities at MSG Entertainment at 212-465-6225 (for single-game or season tickets or stadium experience) or 212-465-6080 (for group tickets).
  2. Navigate through the on-call options and proceed to speak to a customer care executive.
  3. Once a customer support agent connects to your call, provide your full name and ticket number (or season ticket or membership number), and then state the feedback you want to share. The feedback can be a suggestion or a grievance.
  4. Once your feedback is heard, the customer care agent will either provide you with a solution on the spot or will suggest you to wait for an official callback.
Providing Feedback via Email
  1. Begin your journey by first drafting an email from, preferably, the same email address that you used to purchase your game tickets.
  2. In the email, first state your full name, phone number, and ticket details (either for a single-game or season pass).
  3. Once done, describe the feedback you want to share. Ensure that you use proper examples and references to keep your description short and sweet. Also, provide as much information as possible for the resolution to be carried out shortly.
  4. After that, send the email to [email protected] (for single-game or season tickets or stadium experiences) or [email protected] (for group tickets). Now all you have to do is wait for a follow-up message from the official authorities.

How to Connect Through Social Media

In addition to the communication channels listed above, you can also contact the New York Knicks via social media through Facebook, X (formerly Twitter), or Instagram. Ensure that you keep the conversation civil and to the point so that your issue gets resolved quickly.

Keep in mind that if you are planning to contact MSG Entertainment about reporting the loss of one or more of your belongings, then you need to fill out the online form here. Additionally, you can also contact the ‘Lost And Found’ department via phone at 212-465-6799. The security officer in charge will provide you with better directions on how you can proceed with your search process.

It should also be known that the Knicks’ stadium (Madison Square Garden) features a first aid facility. So, if you require medical assistance or need to report an emergency, you can get in touch with the medical team at the stadium via phone at 212-465-6799.

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Last Update: February 9, 2024