Contact Emirates Dubai: Find below customer care contact details of Emirates airline in Dubai, United Arab Emirates . You can contact the below address is for new Emirates ticket booking, flight status or other queries on Emirates’ services.
Office Address
Jumeirah 1,
Town Centre Shopping Mall
Airport Address
Dubai International Airport
Terminal 1, Area 5,
Departure Area
Support
Phone: +971600555555
About Emirates
Emirates was born as the official international airline of the United Arab Emirates. Fully owned by the Government of Dubai, Emirates is the largest airline in the Middle East and has over 50,000 employees worldwide. Emirates was founded in the year 1985. Sheikh Ahmed bin Saeed Al-Maktoum is the Chairman and Chief Executive of Emirates Airline & Group. Emirates currently has a fleet of 137 aircraft. The airline flies to over 100 destinations in 60 countries around the world.
We would just like to thank Ms Huda Haidezi for the excellent customer care we received in Dubai on 18 January 2022.
She assisted us in the most professional and sympathetic way that could ever be expected. It was beyond the call of duty.
Emirates should be very proud of such an employee and we cannot thank her enough in assisting us.
I am rather disappointed with the way staff at Emirates airlines conduct matter at Dubai Airport. Me and my family are all Skywards memebers (Gold & Silver) and have been intimadated and victimised at Dubai airport for simply no fault of mine. I have been flying Emirates for over 20 years mostly on Business Class and to be victimised is really unacceptable.
Me and my wife were booked on business class and there was no seats available on business class, so i booked my 4 children on a flex economy (so i could upgrade if there was availibility on business) amd was travelling from Durban -Istanbul on the 14th June. I had a 11hour transit in Dubai and was given a stpc. When i arrived in Dubai i went to Immigration and was asked why i had another tourist visa on the system and explained the officer that after i visit Istanbul , i would be returning and staying a few days and meeting all.my colleagues and family im Dubai who are travelling from differant destinations , so he tells me to go to the Dubai connect counter and show them the voucher to which i did. I was then granted entry into Dubai to a hotel for a few hours , thereafter returned to the airport and continued my journey. Upon the return from Istanbul , i arrived in Dubai just after midnight on the 27th June and was refused entry as i was advised that my 4 childrens visas was already utilised and cannot get a visa until i change my flights and buy a new visa. I was then given a runabout whilst my elderly parents waited at the carousels waiting as we met in Istanbul and were travelling together. I was humiliated as i have travelled on Emirates for numerous years and have visited Dubai approx 50 times, if not more. It took me almost 2 hours to get this process redone and let alone the absorbetant costs i incurred , how do i take away the pain of the embarresment and humiliation that i have faced. I travel only on business class and have a great spend with this airline and to be treated in this manner is totally unacceptable.
I would like for some senior Managememt to look into this matter and let me have your urgent response before i considering my further options.
Thank You
I am writing to express my deep thanks for the outstanding customer service provided just now by Ahmed in Central Customer Services in Dubai for reservation reference DUCH3N for my Son-in-Law. Ahmed was the comsummate professional in an emergency rebooking situation. The circumstances of the emergency rebooking were difficult for him and our family so his assistance was highly appreciated. I hope my sincere thanks are passed along to him!
To say that i’m disappointed with Emirates is an understatement. I have contacted your customer affairs department on many occasions and received unsatisfactory replies from Sweata Dsouza, so on 2 separate occasion, I asked for information of who I should contact in your organisation to take my complaint further and if not, which company I should contact to adjudicate in this matter. The last time I contacted customer affairs was the 15th May 2018 and to date, I have not received a reply or acknowledgement, something I find, from a company like yourselves, unacceptable. My complaint is this. During our trip to Australia to visit our family, we needed to return home early for several reasons, my wife who suffered a stroke several years ago had some recurring systems and a close relative of my wife passed away and the funeral service would be taking place while we were away. My wife visited a local doctor in Australia and although an ECG test was satisfactory, we decided it would be best to return early. When I contacted one of your representatives by phone to transfer our seats, I was informed I would be charged another AUD 1432 and would need to make a decision almost immediately because the Commonwealth Games were under way and there were no other seats available until near the end of April. So, I assume you had no trouble in re-selling our original seats for departure date of 22/23 April 2018. I had expected to be able to transfer to another flight and just pay an admin charge. So you have, in fact, received payment twice for the same seats, once by me and once to whoever bought our original seats. It seems totally unfair that I have had to pay again for our flight home, you have ‘pocketed’ the money received for reselling my original seats. Surely, any extra funds you received belong to me and if not, why ?? Therefore, I wish to take this matter further and require information from yourselves as to who I need to contact. I cannot believe that a company like Emirates is behaving in this manner.
Flight number EK435
Departure date 09-03-18
I have a serious complain about the service in flight number EK 347 from Kuala Lumpur to Dubai, Crews behavior and professionalism. The service was so lazy and mismanaged although captain announced that 34 crews will be serving but it was even satisfactory. I think such feedback is very important to improve/ maintain the status of air line.
Why has Emirates airlines with such a great reputation has allowed and connived with scammers to use their website to cheat and defraud their precious customers?
For the past fifteen years I have flew with Emirates airlines more than any other airline, last February I wanted to visit Dubai and I needed a visa so after booking my ticket with Emirates I followed the link from emirates airlines to apply for the visa so it took me to
http://www.dubaivisa.net/online/index.html which is GLOBALVFS
http://www.vfsglobal.com
I filled the form and tried to make the payment for the visa through Globalvfs which is recommended and linked to Emirates airlines.
I tried to make the payment a couple of times but it said “transaction failed retry” then I stopped . Later they emailed me that they don’t have enough time to process my visa so I should look for another agency of which I did and got my visa within 24 hours.
The next day my bank emailed me that Globalvfs has taken $299 from my account but they told me that the transaction has failed
Had it not the email from my bank I wouldn’t had known that they have taken my money!
I requested for a refund and they have refused to refund my money and telling my crazy things that the money paid is not refundable but the transaction even failed so how did they take my money?
They never sent a message that they’ve taken my money until the bank sent me email, when I asked they told me it is my bank responsibility to inform me not them so unprofessional , I couldn’t believe how Emirates will operate in this way.
I need a manager from the Dubai office to give me a call please. Urgent. Regarding my change of flight as I need some assistance. The call center is of no help. No managers will talk to me. I need a management to give me a call please
Hi,
I am writing this because I lost my wallet at Dubai Airport while I was traveling from Karachi to Saudi Arabia on 7th Jan through connecting flight, I had some important documents in my wallet, please advise if you found it.
Many thanks
Hi,
I am writing this because I lost my wallet at Dubai Airport while I was traveling from Karachi to Saudi Arabia on 7th Jan through connecting flight, I had some important documents in my wallet, please advise if you found it.
Many thanks
It was the worst experience ever with Emirates plus they never call for any complaint to follow up. I went to India and I got e visa online. I checked in my luggage and they checked my entry visa which was for double entry and advised me that all is ok. I realized that the expiry of visa is calculated as 60 days from date of first entry to country not based on date stated in double entry visa. Emirates were not experienced to advise on this!! I ended up at airport where I need to fly back. The worst part was when Emirates didn’t accept to upgrade me knowing I am platinum customer and I have been flying all day and it’s not a regular day request. They asked me to use my points. Moreover, I felt so humiliated traveling with such ignorant airlines who even at airport were not aware of visa regulations . They kept my passport with them as if I am criminal. I have never faced such a stupid embarrassing experience ever in my life !!
My wife and I booked on Business Class from Toronto to Dubai and then to Bali
At the boarding gate in Toronto,there was chaos And the staff handled it poorly
We rxoected tobe boarded quick as we purchased Business Class but they boarded us after the wheel chairs and strollers
The boarding process needs to be revamped at Toronto
I look forward to bosrdin at Dubai as we board directly from the lounge escaping the rush of the economy class
I think it is time Emirates selects something good for children in both the Business Class lounge like fries, nuggets, Pizzas which they look forward eating and it was missing always from the line up. Hope this is adressed soon.
Hi
No doubt Emirates is doing good in client services and world’s top airline with nice airplanes, I normally travel by A380 to NY but have only one complaint , that is about the meals, there is no option which provides veg meals only without onion – garlic, without non-veg, eggs etc and without heavy spices, it is called Vaishnav meal, it is time to introduce that as many PAX wants that way,
Thanks
Dave
I am writing this to narrate my recent experience of inconvenience, faced with the Emirates staff of the Charles de Gaulle airport. It was on the 28th of December, I was late for my flight because I had caught the wrong TGV. I admit that catching the wrong train was completely my doing and had no connection whatsoever with the staff, but I was rudely taken aback when I had a hard time explaining to them that I didn’t do it on purpose. It was very necessary for me to catch the flight, so I had asked my mother to call and ask them if it was possible if I reached the airport at 1:30 pm for a 2:25 pm flight. They said it was, just that I shouldn’t be later than 1:30 and I kept my time. My luggage was overweight, and I immediately offered to throw away a few things which would have taken me 2-5 minutes. The occurrence of the next event was even more surprising than the previous – the staff had the time to tell me for about 10 minutes that I couldn’t board the flight, even though I had made it on the nick of time, rather than just giving me those 2 minutes and shown me a bin. So I had to pay, and ran short of 20 euros. At which point, they told me there was no way in which I could board the flight. “Is this a time to come to board your flight?” Did they by any chance think it was fun for me to miss my train, catch a wrong train, catch an overly expensive taxi to make it to CDG and face their harassment? They must have indulged in that idea, otherwise seeing my desperate and unfortunate circumstance they would have been more responsive and helpful. To write about this is to relive the traumatic experience which I’d rather choose not to, but I write in the hope that further any such unnecessary harassment will be prevented. I was under the impression that taking care and catering to sudden, unseen predicaments was something the Emirates airlines were veterans at handling; that taking care of their clients was their utmost priority. However, that impression has been successfully destroyed by the staff in CDG airport that day. I was lucky that there was another man beside me on the counter who helped me with money, whereas the staff were adamant on making me miss the flight. It would perhaps be a friendly reminder to them that the passengers do not invite or jump into such unfortunate situations in which they themselves suffer the most, and also make it look like a favor to board the plane for which I have rightfully paid.
Lastly, although I apologized throughout as I assumed the plane had to literally stop for me because I was the last one to board, I walked into the plane with a bunch of other people. What is more, the plane left much after its scheduled time because it was waiting for one more passenger. This made me feel that their harassment was particularly directed towards me – being a student with lots of baggage desperately in need of catching a flight. Interestingly enough, the other passengers had a smooth entry even though they were as late or even arrived later than me. Therefore, I see no reason as to why I shouldn’t think twice before choosing Emirates for the next time I travel.
I am writing to tell you of my disappointment with the flights I recently took between Melbourne and Barcelona via Dubai.
During the first flight (EK 407, 15.9.2015) there was considerable acrimony between stewards. Passengers do notice when stewards are trading insults and being rude to each other. As a Qantas Frequent Flyer I have never seen this before and felt that in an emergency flight crew would be unlikely to work together as a team.
On my second flight from Dubai to Barcelona (EK 185, 17.9.2015) my friend and I were separated despite having booked several months in advance in adjoining seats. There was no effort made to remedy this. We are both Qantas Frequent Flyers and had never had this happen before.
At the commencement of our return journey from Barcelona (EK 186, 24.10.2015) my friend developed a sudden acute attack of vomiting and diarrhoea almost as soon as we became airborne. I pressed the button to alert a steward straight away. Luckily I had a small packet of tissues and I and other passengers located our rubbish bags and passed them along, but really we had nothing sufficient for the job! A steward eventually came but only in response to everyone around us waving at them! Eventually a few small facecloths were found, but they were too little, too late. Sometime later a steward came with a notebook and a 100ml bottle of ginger ale. By this time my friend had been at the toilet trying to cope with the diarrhoea and to clean herself up after the vomiting. We had no idea what the cause of this attack was – had it been something infectious the response was so slow and ineffectual that half of the passengers and staff on the plane would also have been infected. I found it very difficult sitting next to someone who smelt strongly of vomit for six hours. I think that air crew should have a duty of care to other passengers and themselves in the event of a passenger with vomiting and diarrhoea.
On the final flight from Dubai to Melbourne (EK 406, 26.10.2015) I was perfectly fine when I boarded the plane but within 10 minutes my eyes were running and shortly after I started to cough. I know that the lower humidity can be a problem but I have never experienced a problem with such acute onset before. Furthermore it did not clear on leaving the plane and I was subsequently diagnosed as having a chest infection. I realise that air has to be circulated round the plane but wonder if filters are adequate and changed frequently.
I did find that on all of these flights the number and quantity of drinks of water was insufficient. On all occasions I found myself very dehydrated on arrival at the destination. Comparing these flights to the 3 hour flight back to Auckland with one of your competitors I had double the number of drinks in this three hours than on the 13 hour flight back from Dubai. My friend was very dehydrated following her attack of vomiting and diarrhoea was given a 100ml bottle of ginger ale, but only the same small number of drinks as the other passengers. I suggest that a bottle of drinking water, (perhaps 1 litre for flights of 5 hours or less and 2 litres for the longer flights) would solve this problem at only relatively small expense. This could either be placed on each seat or handed to passengers as they board the plane. This would also take the onus from flight crew and leave them more responsive to passengers who might have a medical emergency.
I had expected that service would be at least up to the standard of your partner airline, Qantas, but found it sadly lacking. I certainly will not be using your service again.
I need to change an airline ticket that goes from LAX to Dar es Salaam Tanzania. There is a penalty that I was told can only be paid in cash IN PERSON at the Emirates office. Our closest office is a 3 hour drive hence it is not possible nor do I know anyone in that city. It seems archaic to make a person be there in person. I am thinking that Emirates must not need the money to turn down $500 in penalties. Why not keep up with the world and accept credit cards by internet or phone.
I deplore the fact that having missed our flight on the 27th March, we were forced to pay AGAIN for the next flight to Birmingham. We were held up in Perth because of traffic problems which was not our fault, however we had first class service from the ground staff in obtaining new tickets. Why should we have to pay again when we have already purchased. I did not mind paying the alteration fee, but to charge again I think is a RIP OFF. I shall never recommend anyone to fly with this airline
On the 15th February 2013 my husband and I were due to fly from Dubai to Male in the Maldives for the second division of our honeymoon.
We had already flown to Dubai from Gatwick 3 days previously after booking a two-centre honeymoon through Kuoni in January 2012.
We arrived at Dubai International and checked our bags at the correct desk, we were advised by the attendant to go to an alternative desk at the other side of the departure section (away from all other travellers), we did as we were told. When arriving at the other desk we were informed by the member of staff that there may not be room on the flight and that our seats on the plane could be in jeopardy, we were asked to come back an hour later when the flight had closed to be advised whether our seats were still available or not.
It transpires that our 09:35am flight to Male had been overbooked and apparently its Emirates protocol to over book flights by 20%.
Obviously preferential treatment was to be given to connecting flight passengers as they can’t be held in the airport longer than 8 hours, following these, overbooked Business Class passengers are to be re-graded down to Economy class with Economy passengers having no where to go other than onto a different flight.
It came about after much discussion with staff and other passengers flying to various destinations such as: Mauritius, Cape Town, Bangkok and Sri Lanka, that if we had checked in online 24hrs beforehand this wouldn’t have happened, and when asked what if every passenger did this, we were advised that it wouldn’t be possible as the flight would close once it was full.
We were also told that ground staff had attempted to challenge this happening to certain flights such as ours as they are ‘special occasion travellers’ and were told in no uncertain terms to not interfere with the company’s practices and advised to keep their opinions to themselves.
We were subsequently moved onto the next flight to Male the next day at 02:05am. This meant we missed our first night in the Maldives on an all inclusive basis, meaning we then missed our connection of seaplane to our island.
We were given a hotel (Le Meridien, Dubai Airport) for the day as we were being picked up at midnight for the new flight time. This would’ve been fine if we hadn’t been told by the Receptionist when we checked in (to the ‘special’ emirates section of the hotel) that they get 30-40 passengers a day, like us, that have been bumped off a flight and when checking out passing people that were checking in being bumped off.
We were also given food vouchers to use while at the hotel which were restricted to certain (cheaper) options off of the menus with the Emirates logo next to them, this didn’t include drinks which we were made to pay for, putting us at a loss.
It became obvious very quickly to us that this is a regular occurrence in Dubai and probably other airports where Emirates fly.
I believe that when ‘business’ is conducted in such a way, legal or not, in a country that has such high standards of ethic is a total disgrace. Using the excuse that all airlines overbook flights is no justification whatsoever and is totally inaccurate as Emirates seem to be the only airline that gets it wrong in such a large way.
I compare it to going into a shop and purchasing an item that you don’t receive until 2 weeks after when it is no longer required.
We had booked and paid for a service 13 months earlier, out of range to ensure it was feasible which we subsequently had to pay more for as the price of flight went up, that we then didn’t receive, putting us at a loss in the process.
Kuoni are refusing to reimburse us for the night we lost in the Maldives so we are being forced to claim through our insurance, I am highly reluctant to do this as I believe Emirates should be reimbursing us for this loss as it is solely your fault.
We were offered a ticket as compensation for the lack of flight being available. Said ticket was for the distance between Dubai and Male, this held no monetary value and we were informed that the destinations could be changed to suit us. We refused to accept/sign it as we were informed it would be for distance value, this was around a 3.5 hour flight which would have got us half way to Dubai had we changed the departure location to the UK… totally useless as we will never be flying with Emirates again or returning to Dubai and in fact insulting that such a small token gesture was offered to us for such a distressing and upsetting situation to be thrown into by yourselves.
Your company policies are totally distorted, how you expect to get return custom is beyond me, but due to Emirates sheer size it is likely that you will continue to treat customers in such a disgusting and vile manner and still make millions in profit each year, using the justification that it is “business” is totally sordid, for business to take place it relies on a transaction between two parties… this is a giant company taking full advantage of their size and not caring one iota about the customer that is keeping it afloat and in profit.
Emirates’ reputation as “one of the best airlines in the world” is totally unfounded and should be removed immediately. One of your slogans is “Committed to the highest standards in everything we do”… does this seem like a high standard to you?
Booking Ref: JMBBB6 Skywards Gold No. EK100777740
I travelled to Moscow via Dubai on the 9th of February 2013 and was scheduled to travel back to Colombo on Thursday, 14th of February 2013 by EK 132 up to Dubai and so on. However, this flight was delayed and left Moscow around 5.30 a.m. and reached Dubai at 10.30 a.m. where I missed my connecting flight and I was unable to attend an important official function in the night in Colombo.
At the time of Checking in, in Moscow, I was made to understand that I have been re-routed through Doha and the carrier was Qatar Airways. since I had no alternative I was forced to accept the same.
When I checked in on Qatar Airways in Dubai on Terminal 1, I went to the Emirates First/Business Class Lounge and explained my position and very clearly mentioned that I am travelling on Qatar Airways due to the shortcoming of Emirates and asked whether I could use the Lounge facility. When you consider the situation, theoretically I should be granted the lounge facility and that’s the reason I went up to the Lounge and made the request.
The Emirates representative who was at the reception of the Lounge refused my entry. I assume it was after checking with certain authority. In fact the lady told me they have checked with the Qatar Airways and asked me to proceed to the Business Class Lounge used by Qatar Airways ,near Gate No. C-8.
Thereafter I walked up to the said Lounge and as I expected Mr. Wesley who was at the reception of that Lounge refused my request, which I expected, as I am just another passenger on Qatar Airways.
Firstly, I think it is wrong for Emirates to refuse my entry to the Lounge and secondly Ms. Anastassia lied to me saying that she checked with Qatar Airways and they will accept me at their Lounge.
I am sure you will understand the inconvenience caused by walking from Lounge to another Lounge and more than that, most importantly the embarrassment I faced at the Lounge of Qatar Airways because of the wrong information given to me by Ms. Anastassia. Thirdly, it is due to a fault of Emirates (delayed flight) I had to face all these situations.
I did not expect such low level of service from an airline like Emirates and you will know for how many consecutive years I have maintained my Skywards Gold membership.
I travel regularly for business and pleasure but, until recently, never flew with Emirates. I was in Addis Ababa in December/January and I had a wedding to attend in Khartoum, so I decided to fly Emirates, about which I had heard so much good. I was excited, and it was a good opportunity to take advantage of the stopover to spend two days in Dubai. As far as I was concerned, it was a happy coincidence and I was in for a treat. Unfortunately for me, it turned into one of my worst experiences with any airline. Coming from someone who flew with Aeroflot recently, that means something.
When I checked in at Bole airport, the staff didn’t have the correct information about UAE’s visa requirements for Canadians and refused to allow me to board my flight. I provided them with the correct information but they waited until the flight had left to confirm it. As for the Sudanese visa requirements, I informed them that I had an electronic visa that would allow me to enter the country. They replied that I would have problems with the Sudanese authorities, who would require a physical visa. They subsequently added that they would gladly allow me to board the flight but that Ethiopian immigration would not allow me to fly. I asked them to confirm the information I provided and, again, they confirmed it only after the flight had departed. My information was correct in both instances, but I was forced to miss my flight for no legitimate reason. I began having second thoughts about my decision to fly with Emirates.
I was now stranded in Addis Ababa. I informed Emirates staff that my entire family, who assumed I had already left, was also travelling to Khartoum for the wedding. They were on an Ethiopian Airlines flight that left an hour earlier. As a result, I would have no place to stay and I had no contacts left in town. I had also booked a hotel room in Dubai for which I would be liable. Emirates staff were unresponsive.
By now, my luggage had already been loaded and Emirates staff told me to retrieve it at arrivals in five minutes so I could check it in again. They did not provide me with any additional information, so I needlessly wasted a considerable amount of time running back and forth to find my luggage. Emirates staff could not have been less helpful. The luggage were returned to me only after check-in was completed.
I was then asked to pay a penalty for rebooking for the next day’s flight. I know that my ticket allowed me to change my flight at no charge. A $200 penalty applied only if I didn’t show up for the flight. I explained that to Emirates staff but, yet again, they were unresponsive. After wasting an unnecessarily long time explaining, arguing and complaining, they finally conceeded and decided that they would rebook me for the next day’s flight at no charge. Instead of apologizing, they insisted that they had done me a favour without acknowledging in any way their responsibilities for my dilema. My plans were now in disarray and I was about to incur unplanned/unexpected costs in Addis Ababa and penalties for cancelling the hotel room I had booked in Dubai (please see attached email).
When I returned to Emirates the next day, one of the agents who ruined my plans the previous day received me with hostility. I was now familiar with the ineptness of the agents so I had printouts of everything and he knew my information was correct. His superior gave him a signal to allow me to board. They proceeded to send my luggage to Khartoum but gave me a boarding pass to Dubai only. When I expressed my unease, they assured me that this was the correct procedure. I was unconvinced but felt I had no choice but to comply. After all the hassle, I just wanted to be on my way and rest in Dubai. When I went to get my visa in Dubai after my arrival there, I was informed that I wasn’t confirmed for the second leg of my trip to Sudan, even though my luggage had already been sent to Khartoum. I was disappointed but not surprised. I went back to Emirates and the agent informed me that I was a no-show for the previous day’s flight and that I had to pay $200. I was now regretting my decision to fly Emirates. After over 30 minutes of explaining my predicament, the agent decided to change my ticket at no charge. The agents in Addis Ababa had entered notes in my file, but, apparently, not the correct ones. They did not make the adjustments to my ticket that they promised they would. All their assurances and gestures had only been perfunctory.
If I knew what I now know about Emirates, I would never have chosen to fly with it. I have first-hand experience with other airlines that provide better service consistently. What should have been a happy occasion was almost ruined by men and women in Emirates uniform who represented the airline and who were consistently inept, unprofessional and uncourteous. They never learned from their errors and were habitually unwilling to acknowlege their mistakes. Unlike Emirates staff I had the misfortune to encounter, I learn from my mistakes. Choosing to fly with Emirates is a mistake I am unlikely to repeat.
Booking Reference Number: I6HEFF
Departure City Dubai (DXB)
Destination Seattle (SEA)
Class of Travel Economy
I am writing to express my frustration over the service and overall experience that my wife and I had during our flight from Dubai to Seattle, on EK-229, on 01/07/2013.
We booked our tickets in Bengaluru, India through a travel agent around two months in advance of our trip, paying the ticket fee in full. Seats were already assigned to us, and we confirmed the same by logging onto Emirates.com with our confirmation codes.
I am 66 years old, and my wife is 60. Compared to other airlines, Emirates was costlier, but we assumed that the extra cost would get us better service and a comfortable in-flight experience. It seems now that I was mistaken:
1. At DBX, we were initially asked if we would like to cancel our journey on 01/07, and instead fly on 01/08, with the explanation that the flight was over-booked, and they were looking for passengers who would consent to traveling later. We refused, as our trip had to be done on time. We were then asked to wait for nearly an hour for confirmation, although our tickets had been confirmed for quite a while.
2. When I insisted on our confirmed seats, I was told that we hadn’t checked-in online. How can you expect a tourist in a foreign country to check-in online? This is a completely unreasonable expectation.
3. After an agonizing wait, we were assigned seats which were separate from each other! This was most inconvenient. Being senior citizens, my wife and I like to travel together and be of support to each other, but the separate seat assignment put us at a great inconvenience.
4. The in-flight service was also below par, and much beneath what we expected from Emirates. Due to a problem in my arm, I was unable to place my cabin baggage in the overhead bin. Instead of getting me some help for this, the flight-attendant told me that if the bag was heavy for me, it would be heavy for her too! Such a rude remark was uncalled for. This is no way to treat your customers.
We were hopeful that your airline would provide us with a comfortable and hassle-free travel, but were disappointed by the way things were handled.
Our return trip back to India is also through Emirates, and I really hope that you would take this feedback to heart and improve your services.
Air Emirates – all the fantastic adverts etc that we read is of no value when you get to the grass root level and see the way you are treated. A couple of years ago my husband and I were on a tour with 20 others and at Cairo airport we were off loaded – reason – we were late!! When they realised we were with the tour they gave all sorts of excuses and promises. We were told by a gentleman at the airport to remove my slippers and wave at them, unfortunately we were not brought up that way.. They compensated us with a free hotel stay with dinner. That did not make up for the time I lost in visiting my niece and her new born baby.
Now closer to date, my husband and I were on emirates coming home from Auckland 4th of Jan 2013. At the Melbourne airport we were paged to see one of the emirates staff. So we identified ourselves and this chinese man said can i have a look at your boarding pass, we handed to him the next thing we knew he gave a new boarding pass with the explanation that they were better seats. Seeing no reason not to trust the man we took it and went back to the lounge and there we discovered that he taken our original pass for seats 18D and 18E and given us 35H and 35J. That guy told a blatant and purposeful lie to 2 senior citizens. The truth would have sufficed. We would have given up our seats for a good reason. My husband being a peaceful man said to leave it. My conclusion, it looks like emirates staff are trained to lie to cover up their mistakes and take advantage of unvary people. Let me tell you this AIR ASIA treats us better.
Even I faced such a problem when the EK094 flight got delayed from milan to dubai.
I being a skywards member for over a decade is trying to avoid Emirates airways flights of late, just to avoid harassment & their bad services and lies by Emirates ill trained staff.
EK094 arrived late by more than 1.5 hrs and I missed my luggage in the flight.
They told me to report at the “Emirates Lost & Found” section near exit no.1.
They simple gave me two tel nos. to contact them after 1 hr (current time was 2:00AM). Even after 10 hrs I’m unable to contact them because of the following two reasons:
(1) Tel No. 045057538 as given by Emirates – Keeps ringing, Nobody answers the call.
(2) Tel No. 045057584 as given by Emirates – intentionally kept engaged, call gets disconnected within seconds.
Now I leave it upto the readers to guess what I’m going thru’ and judge by themselves before taking a Emirates Airlines flight in future.
Even I’m having a backache after travelling in Emirates CRAMPED Economy Class Seats arrangement.
Bye and wish me good luck.
I was travelling over Emirates airlines from GUANGZHOU to Riyadh on 22-Dec 2012 with transit at Dubai airport (flights: RUH EK 0819/23 & DXB EK 0363/22), when I reached KING KHALID INTERNATIONAL AIRPORT at RIYADH I did not find my bag which has tag number EK 640384 after that I opened a PROPERTY IRREGULARITY REPORT with number RUHEK17847/23DEC12/0547GMT.
Until now I did not receive my bag and there is no information about it at all from Emirates Airline local team! Even they did not try to call me for any updates. Is it my mistake that I have slected Emirates Airline??
Note: This is the 2nd bad experience me with Emirates Airline; On 04-July 2012 I was travelling to Singapore through Dubai and I was delayed at Dubai Airport for 3 hours although my booking was confirmed and my flight departure was on time but with unknown reason Emirates team at Dubai Airport told me that: “Please wait for next flight because yours is almost full and we apologize for this delay!
My wife and 1 year kid was travelling from Manchester airport (UK) 09/12/2012. Flight was supposed to depart 13:30 and it departed at 18:00. They have connecting flight from Dubai (3 hours waiting). Unfortunately, they missed the connecting flights. I got the ndia call center number and tried getting support, waited several mins but no one picks the call. The call gets disconnected. Tried 10 times. My parents are waiting for my family in Hyderabad. I am now worried about them.
I was a loyal Emirates Gold member until I was transiting through Dubai with a layover for a few hours accompanied by my wife and 4 year old son. Upon coming to the business lounge, I was told that my wife and son could not come in because the policy had changed and I was only allowed myself. This was infuriating because we had just flown the Melbourne-Dubai leg and were due to fly Dubai- Toronto next. The lounge was empty and with these kind of ludicrous policies, the airline will go bankrupt one day because loyal customers like myself will stop flying. Now I have been downgraded to blue since I have not been flying with them and will only be using up my remaining miles, then no more Emirates ever!
The African man working gate #32 at Dubai Airport on 26/10/2012 at 2.20 am deliberately failed to call for boarding. By the time I made it to the gate at 2.20 they closed the gate. This African man lied in my face and told me he called for boarding when he did no such thing. He was also very haughty and smirked and grinned at me as if he thought it was the most hilarious thing in the world for a passenger to miss his connecting flight.
When I approached the counter to reschedule my connecting flight, the Indians at the counter behaved very badly and were very arrogant as if they were doing me some grand favor, when actually it’s their responsibility to handle such matters for passengers.
When I asked what would happen to my luggage they didn’t tell me anything. Only after my wife contacted the Emirates helpline to
inquire about my luggage did I receive any information about luggage management in this situation. She should not have had to call them, the guys at the counter are obligated to be helpful, courteous and informative- but they are not fulfilling this obligation.
I have been through Dubai Airport several times, and have never encountered such horrible behaviour from Emirates staff, I know you
people can do better than this. Why do you deliberately hire hateful, uncivilized people?
Let me tell you another thing. Doha Airport is horrible- The people they’ve hired to work there are terrible and behave in an
abusive manner and systematically harass Asians. This is WHY I chose to fly with Emirates and come through Dubai instead of flying with Qatar (at a cheaper price), but you people are hiring the very same degenerates and quickly lowering your standards and the standards of Dubai Airport so that paying more to fly Emirates will no longer be sensible. If I’m going to be treated like rubbish by Emirates, I may as well fly with another airline so that at least I pay less while being disrespected and insulted. You people are stubbornly, arrogantly ruining your own business and reputation with your apathy and hostility towards PAYING customers.
Further, as an Indian, I will be the first one to tell you that India is chock full of uncivilized people. I look forward to my trips
abroad so I can get away from such nincompoops and when I come through Dubai I expect your staff to behave like it’s Dubai, not rat hole Delhi. I was not only insulted but also embarrassed to find your Indian employees behaving so badly, naturally anyone not familiar with Indians would assume that we’re all bad characters after dealing with these two.
Your African and Indian employees may think it’s okay to bring their nasty attitudes and backwards cultural hang-ups into a sophisticated international airport like Dubai, but let me tell you it is not acceptable. If these people refuse to embrace common courtesy and civility, you should terminate their employment immediately and send them back to their slums where bad behaviour is considered cute.
Furthermore, your flight attendants require an attitude adjustment as well. Why is it a crime to ask for water? If I get a drink of water at all, it’s served with a helping of hostility. If they’re too lazy to do what they’re PAID to do, send them home.
I too have noticed how low grade people of various nationalities are hired by Emirates. Stewards/esses; ‘flying waiters/resses’, are utterly arrogant, narcissistic and INCOMPETENT! They feel that they are doing you a FAVOUR by serving you!
I wrote a long email highlighting specific examples of the above. All I received was a pro forma (obviously emirates receive numerous complaints!) response!
An international campaign should be launched to BOYCOTT EMIRATES!