Contact Turkish Airlines: Find below customer service details of Turkish Airlines, including phone and address. You can reach the below contacts for new flight booking, cancellation, refund, baggage claim, deals or other queries.
Office Address:
Turkish Airlines
General Management Building,
Ataturk Airport, Yesilkoy 34149
Istanbul Turkey
Support:
Phone: +90 212 444 0 849 (booking)
Phone: +90 212 463 63 63 (headquarters)
Phone: 080005 01565 (US)
Phone: 0844 800 6666 (UK)
Email: [email protected]
_______
About Turkish Airlines
Air travel has become very popular and the preferred means of travel and what better example of this than the national airlines of Turkey, Turkish Airlines. Touted as the largest carrier of passengers worldwide, it has services to 304 destinations in Europe, Americas, Asia and Africa. In service since 1933 with a handful of aircrafts, it now has a fleet of over 300 aircraft. One of the only airlines with its own seat design and manufacture unit, Turkish Seats Industries ergonomically designs seats to improve customer comfort. Turkish Airlines has a quality goal to elevate passenger experience to new heights. Right from the time you book your ticket, checking in, cabin experience – every minute detail is designed to show the passenger how valued and cared for he is.
Turkish Airlines’ flights are operated from its hubs at Ankara, Istanbul, Istanbul-Ataturk, and Istanbul Sabiha Gokcen. New fliers can search and book flights on the website. You can club your flight reservation with a travel insurance or hotel. Explore the Route Map and Schedule to know the destinations to where Turkish Airlines operates flights. The major destinations include Afghanistan, Argentina, Austria, Bahrain, Bangladesh, Brazil, China, Colombia, Egypt, France, Germany, India, Israel, Italy, Japan, Malaysia, Mexico, Nigeria, Pakistan, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Thailand, Ukraine, UAE, UK and US. The domestic destinations span Adana, Alanya, Ankara, Antalya, Bingol, Bodrum, Dalaman, Denizli, Edremit, Erzincan, Hakkari, Istanbul, Izmir, Kars, Konya, Malatya, Samsun, Siirt, Sivas, Tokat, and Van. Deal hunters will find incredible deals under the Promotions section. Tickets can be purchased online using all major credit cards. The cancellation and refund policies vary according to the ticket type. Existing ticket holders can skip the airport queues and check-in online or via mobile with ticket number and surname.
Inflight entertainment is taken to the next level with an extravagant choice of the latest films, TV shows, documentaries, current affairs programs, music and many programmes to keep the young travelers entertained and engaged. Turkish Airlines is also WiFi enabled and passengers can connect seamlessly with the outside world for business or pleasure. Inflight reading is provided by Skylife magazine published every month with enticing travel stories and exotic destinations.
You could opt between Business Class which allows you to take two pieces of luggage each weighing not more than 30 Kg and Economy Class which allows two pieces of luggage not weighing more than 20 Kgs each. The maximum weight of any single piece of baggage on all flights is 32 kg. Free baggage allowance may vary depending on reservation class and route. Cabin baggage allowances are different. The details along with the excess baggage tariffs and restricted items are published on the website. Business Class passengers can use the Lounge Istanbul and enjoy all the services it offers at the airport and on layovers. You could also browse through the books in the library, read international newspapers and offer prayers.
With the Miles&Smiles frequent flier programme of the Turkish Airlines, you could collect miles that you could redeem to buy tickets or use your miles to upgrade to a better class. Use the Miles you earn on the Miles&Smiles program to upgrade, and enjoy flying in Business Class. You can also reap the benefits of last-minute upgrades. Miles&Smiles has four tiers – Classic, Classic Plus, Elite and Elite Plus. The miles earned and and the benefits vary for each. Miles can be earned on flight booking, car rental, shipping and hotel rental. Members also enjoy priority reservation, special meal preferences, cabin upgrade and special promotions.
Flying Turkish Airlines gives passengers a chance to partake a gastronomic experience in the skies. Global cuisine coupled with Turkish delicacies are prepared by their food providers, Flying Chefs, making it a truly memorable experience. For more information or queries on reservation, refund, cancellation, lost baggage, frequent flier program, career, or others, reach the Turkish Airlines support.
Hello,
I have booked ticket for 6/12/2018 through MONONTO website.
The flight was from Berlin, Germany to Istanbul, Turkey and then from Istanbul, Turkey to Dubai airport via Turkish airline. Furthermore, the next flight was from Dubai airport to Karachi, Pakistan via Flydubai. When I reached airport I come to know that I can’t take boarding pass (need to transfer my luggage in Dubai and Turkish airline doesn’t have agreement with Flydubai airline for transfer luggage) because I don’t have valid VISA of Dubai.
I booked another ticket from Berlin, Germany to Karachi, Pakistan that cost me very high as I am student.
Please resolve this issue as soon as possible. Your cooperation should be highly appreciated.
Regards,
Shahzeb
Turkish Airlines use to be a very good carrier. Sadly, times have changed. On a single ticket itinerary (USA to Nepal) purchased directly on the Turkish Airlines Website, we were only allowed the United Airlines baggage allowance of 1 checked piece of luggage: Even though Turkish Airlines was the most significant carrier (MSC) and United was just a short one hour flight. We were then told that if we wanted to add a second piece of checked luggage it would cost us $225 per bag per flight. We will ensure that family, friends and coworkers do not make use of Turkish Airlines again.
We booked this trip to go to my mother’s funeral in Bulgaria on March 16, 2018. – It was booked as a direct fight Houston – Sofia, Bulgaria, with transfer in Istanbul, Turkey.
– We arrived in Istanbul, Turkey and boarded the flight to Sofia as scheduled.
-The pilot reused to land the plane in Sofia and turned back to Istanbul, Turkey. The flight was only supposed to be 1 hr but we spent 3 hrs in the air.
– Once back in Turkey, we were told to stay at a hotel and come back the following day for the next available flight.
– Due to this we had to enter Turkey, we were only transiting though Turkey as per our itinerary.
-We were not allowed in Turkey as customs and immigration told us we needed visa to enter Turkey. We explained our flight was delayed and we were told to stay at a hotel, near the airport. They wouldn’t not let us in.
-We had to go to Immigration and obtain a Visa for all three of us and paid EU60 per person.
– Afer we spent the night in Istanbul, we returned to Istanbul airport and had to go through security again.
– Once at the gate, Turkish Airlines had technical difficulties and changed the gate 3 times on us.
-Our flight was delayed by an additional 3 hours.
– Instead of arriving in Sofia, Bulgaria on March 16, 2018, as per our original itinerary, due to the delay, we arrived on March 17, 2018 instead.
– – Our itinerary never changed. We don’t have an updated version. Turkish Airlines delayed our flight 24 hrs and never gave us a new updated itinerary. We were given new boarding passes which they took, once we boarded the plane.
– We were traveling with our 11 month old daughter. Turkish Airlines never gave us food or water for 24 hours and it was all their fault.
– I’m asking for e refund on our flight tickets, since the flight was delayed 24hrs in Istanbul Turkey, we were unable to attained to funeral as planned
Hello, I am travelling today from Ethiopia to Tunisia and according the Turkish airlines website I will have to take only one suitcase of 40 Kg, so I would like to confirm this information or I can take two suitcases of 23 Kg.
thank you
I am a Turkish airlines frequent traveler, # TK445221540, and enjoy traveling with Turkish Airlines. In January I booked a ticket from NYC to COO. Got sick and missed my flight to Cotonou. I called Turkish Airlines and it appeared they could put me on a different flight. The line got disconnected and couldn’t conclude. When I called the following day, a very different story. I only needed to get to Cotonou and take my return flight back.
After the multiple emails, Turkish wanted me to buy another ticket, roundtrip, more expensive that the competitor. I contacted the Boston Office where I reside, and another disappointment. Meanwhile, I found a ticket and expected to take the turkish return flight. Turkish informed me that by not traveling out, I forfeited the return and lost the entire ticket. I was obliged to get a roundtrip ticket with a Justfly and traveled. Upon my return since February all my correspondence with Turkish are vain. Yet I am a member of their frequent flyer program.
I am requesting a reimbursement of my ticket or at very least my return ticket. If I still can’t get a resolution, I should contact the Department of Transportation.
Thank you
I am traveling from Pakistan – Islamabad on a work permit to Grand Cayman Islands via Cuba – Havana.
I will start my journey from Islamabad to Istanbul on 18th June, 2018 and then from Istanbul to Havana Cuba on 19th June 2018. My stay in Cuba will be for almost 36 hrs before I take the next flight for my final destination to Grand Cayman Island on 20th June 2018.
Will Turkish Airline ask me to present Cuban Tourist visa because I don’t have it and as per research for 72 hours stay they don’t need visa.
Will there be any issue at the time of requesting Boarding passes from Islamabad?
Can someone help me l am Canadian l flew into Turkey due to weather in Amsterdam l had to pay for a visa they told me to claim online l have tried with no success to find where l can make a claim Toronto Canada phones never ever go through someone assist
Turkish Airlines is a complete disgrace of an airline. Best airline in Europe-IstanBULLSHIT. I was a Peace Corps volunteer in Ethiopia and I have be trying to resolve an easy problem for the past two years. The staff in Istanbul was completely inattentive and rude. After I was stranded in the airport for 18 hours, I was told that I would be reimbursed for food, drinks, etc if I provided receipts. Did I purchase meals during those 18 hours? No because I was a volunteer and I had no money to buy overpriced airport food. Now I have been trying to get refunded for a cancelled flight that did not have another flight until 4 days after. A family member drove 4 hours in a snowstorm to pick me up. Please contact so and so, we cannot do the refund on the phone, please go to one of our offices. Sorry that I live in a state without an Turkish Airlines office. Never will I ever fly with Turkish Airlines and I will actively discourage all work partners, friends, and family from using this horrendous company. Potential flyers this post is your warning. Choose to fly with an airline that truly respects its customers.
Turkish airline is one of the worse airline I have ever seen…I promise to let everyone know the kind of poor service you give to your customers….how can a customer be responsible for a delayed flight….my husband is at Istanbul right now because he is asked to pay six hundred euro before he can get another flight to Berlin….how can someone pay for a mistake done by the airlines….how can somebody who is on transit to Berlin pay before he can board a flight….poor customer care airline
Hello,
Just wondering if I can take my drone in the cabin luggage. We are flying from Dublin to Seychelles via Istanbul, than back to istanbul. We have another internal flight then from Istanbul to kayseri and back, and than back to Dublin. We have flew many times in Europe with the drone in the hand luggage and there was no issue. Also, do you need a permit for flying to be able to bring drone into Turkey?
Kind regards
Our flight from Istanbul was delayed due to mechanical difficulties causing us to miss our connecting flight in SFO. The agents tried to put us on a flight 24 hours later and it was only after a great deal of insistence that they agreed to put us on a flight the next morning. They said that they would put us up at a hotel and provide a food voucher. When I asked for a written voucher, they insisted that it was not necessary and that the reservation was made and a food voucher was waiting at the hotel. This was confirmed by several people including a supervisor. She even put us on the bus to the hotel. When we arrived at the hotel, there was no reservation and no food voucher. The manager attempted to call the airlines for more than an hour with no luck. We went back to the airport where we spent the night on airport benches.
After our return home, I contacted the regional sales manager who asked me to put it in writing, which I did. He promised to get back to me after sending the information to the proper person. After not hearing back for more than a month, I called back (several calls before making contact)and was offered an upgrade on out next Turkish flight. When I said that we didn’t have plans to travel where Turkish flew in the near future, we were told that they in fact travelled to our next destination. We already had tickets but I agreed to cancel them and buy tickets on Turkish. Because he needed to confirm the availability, he promised to get back to me very soon. Weeks passed and I never heard anything . I wrote several e-mails and called numerous time but the phone was never answered and the e-mails received no response. I tried calling various numbers and finally reached someone in accounting who promised to relay the message. I never heard anything. I called accounting again. He stated that he had given the sales manager my message and he had said that he would be in touch. I have never heard anything since. Why does everyone make promises that they have no intention of keeping?
Turkish had the obligation to provide us a room and food for the night of the misconnection. They failed us then and then continued to fail on every promise thereafter.
I cannot access to my miles&Smiles account, I forgot the password and the recovery email has been cancelled. is there a way to change the email address?
Thank you,
Hi! I need help to correct my name when booking, it was interchanged, my last name in the itinerary was printed as my first name, and my first name is my last name. Name in the passport should be the same on the ticket, please help to rectify this matter to avoid problem at the airport. Thanks.
Hi need some documents to claim for travel insurance related to delay in getting our baggage
Can you please share the email id that I can write to?
Are the below email addresses correct?
[email protected]
[email protected]
Hello, PR department of Turkish Airlines,
I have flown worldwide for over 30 years, and now over 8 times yearly to all parts of the world. Last week I flew round-trip from GRU to HKG, through IST. Compliments to your EXCEPTIONAL service and flight. I would like to acknowledge and praise all your attendants on all four legs of the trip but especially Miss Goher Ozturk, who was amazing, in the leg from IST to GRU on Sept. 22, 2017. In all my years of travel, she stands out as the finest example of courtesy, dedication and service to all the persons under her care. Please compliment her for her work.
On the other hand, boarding and getting off Istanbul airport terminals was terrible. We had to land on remote all times and the boarding gate was overcrowded and disorganized.
I have my flight on 30th August from Frankfurt to Islamabad via Istanbul. My first and last name is interchanged on the ticket. I called the customer care and he said to buy the new ticket.
The names are all correct only misplaced. I can not buy the new ticket even if the previous is refunded as all my trains are already booked. I never thought this could be such a big problem. I am worried sick. These name swap happens all the time, it has never been a problem before.
Can someone please write a valid email for Turkish Airlines where I can communicate with a person? It seems everything I see online is that you guys don’t reply?
To: Turkish Airline PR Department
I want to take this moment to explain to you what a very unpleasant experience I had on one of your flights. Before doing so, I want to provide you with a little background.
I have been flying with Turkish Air since 2004 related to my work. Unfortunately I was unable to collect mileage on many of my trips due to government related flights. I did collect 36K miles related to personal trips. I have flown not only coach but business class during many of these flight to Central Asia. I have always been very satisfied with all my trips but this last one.
Now to the issue: On my return trip from Bishkek, Kyrgyzstan to Washington D.C. on 20th of July 2017 I flew through Istanbul. The flight from Bishkek to Istanbul was uneventful; but the flight – flight number 007 from Istanbul to Washington was unbelievable.
The seat I was assigned was # 20. As the passengers were boarding I was asked by a passenger if they could change seats with me so they could sit with their friend and I take seat # 19. This request was supported by a stewardess – I agreed. When the flights reached altitude, I noticed the screen, sound system and call button did not work. I waited till things had settled down and requested assistance. Other than “we’ll look into it” I was ignored and it took three times and more than 45 minutes before any positive response. They played with the system and stated – wait 15 minutes and all should be working. After close to 30 minutes I again attempted to get help. Note: I had to use the call button in the next seat. With no response I went to the front of the cabin and talked to a stewardess. She seemed to be irritated but stated she would look into it. Shall I say more? I even asked if I could be put in business class, which had empty seats and I would be willing to pay or just feed me coach food… All I wanted was a seat. They stated – they could not do that.
After breakfast was served, a stewardess came to the seat and said they could move me to the front. I was assigned to a seat in the first row middle seat. I had bassinets hanging on wall and numerous children crawling in and out of these seats as well as nursing mothers. Now if that wasn’t bad enough, a young lady had an infant between my seat and hers who had just gone in his dipper and the lose stool ran all over the arm of the seat and on to me. So from no electronics to this, I chose to move back to seat # 20. (That is after I washed up in the restroom.) Now you would have expected one of the crew members to respond to this… but nothing. Not once was I asked what had happened even though they had witnessed the action. So for the next 9+ hours I sat in a seat with no entertainment as well as no communications. Not once was any attempt to assist me or even asked if I was ok. I have worked in more than 54 countries and am an experienced traveler. I have never, even in developing counties flown in such conditions.
I was debating to write you until a friend of mine came to visit the other day from Istanbul. He too experiences an unpleasant flight. I hope this is not the norm.
I’m hoping your response will not be in generic form. What I want is to be compensated for this flight. I feel there was no real attempt or interest in resolving this issue. I was on the flight so what was I going to do – get off. Well let me say, if I had known this before the flight departed, I would have removed myself from this flight. I have always been a loyal customer of Turkish air and hope to continue. But this will depend on how you respond to this.
I am sending you a copy of my ticket.
Please let me know the customer service email id of Turkish airlines . The email id which was given to me at the Istanbul airport was [email protected] which seems to be wrong. Kindly give me the correct email id.
Hello,
We were a group of 6 traveling on your flight from LAX to Istanbul and then to Greece with the return connecting flight from Istanbul. Our flight from Greece left late and with weather issue, it was delayed and so our flight to LAX left.
My complaint is as follows:
1. no representative at the gate to give direction on what the process is
2. your staff at the counters are rude and not willing to help
3. the hotel we were put at treated us with no respect – gave us the same food for lunch and dinner
4. we were advised at the airport, we would get toiletries which was not the case.
The way we were treated at the airport by Turkish airlines was not professional at all. I was very dissapointed since this was my second time on your flight.
thanks.
I applied for membership of your miles and smiles program this morning. My feedback number is 9410479. i would request acknowledgement of my application at either my mobile number supplied to you or an email at my email address.
I was greatly disappointed with one of the workers in Istanbul with the way he dealt with us. He was extremely rude and unprofessional for simply asking a simple question that is ( where is the business lounge please). I was shocked by the way he responded. I come to Turkey every year but this year will be my last. I strongly suggest that the Turkish airways in Istanbul show their staff and teach them how to talk to people because it reflects a bad image for the country.
I am trying to register for Miles and Smiles. My city is not shown in the dropdown list. What do I do? Thank you
I am having same problem and have contacted customer services via telephone spending over 1 hour between 3 call centre advisors to no avail . I have also sent emails x3 which have been confirmed as received but have received no responses . This has been going on for around 3 months . I am not happy .
My flight was delayed from Dhaka, Bangladesh on 29 May 2015 causing me to miss my connection in Istanbul to Houston. I was rebooked on a Lufthansa flight the following day (30 May, LH1305). My baggage claim ticket was taken from me by the Turkish Air counter and I was told that my bag would be brought over to Lufthansa. When I arrived in Houston. The bag was not on my flight with me. I haven’t been able to find much help locating my bag. I have the baggage Identification form. But, I don’t know where to e-mail it. That information is not on the form. Please help me.
I have been unable to complete my booking with Turkish Airlines on line. When I try to continue from the payment page I am told I need to tick the box accepting the terms and conditions. This I would happily do if I could locate such a box. Having wasted a lot of time I am now giving you till 12 noon tomorrow, 29th June to reply. Otherwise you have lost a customer who intended to make several bookings from Ercan to both Manchester and Edinburgh.
A camera from my baggage was stolen. This after my baggage was lost for several days. The camera is not very expensive but the SIM cards had photos going back 3 years. What frustration with this company!!
Hello, can i check 2 baggages with 23 and 10 kilo weight from cairo to budapest for free?
I lost my bag when I arrived to Doha. I start calling the airline to track my bag but it seems people or your staff does not know what to do or where to find. I then gave a call to Turkish airlines. I am not satisfied with your service. I could not find assistance by anyone from past 20 hours.
The agent who booked my flight with Turkish Airlines is not giving my refund. I need to complaint on this.
This is to inform you that I was greatly dissappointed with Turkish Airline, being voted the best airline, as I had very bad experience with your flight maintenance. This is what happened, I was on Tk66 on 6 Dec from Istanbul to Singapore(Arrived on 7 Dec 2011)seated on Row 30G, the whole flight went smoothly from Istanbul to Singapore but to my horror when the plane landed at Singapore Airport, the whole piece of cover of the aircondition above seat 30K fell off and almost hit me..if my husband who was sitting next to me did not pull me away in time bad would have resulted. I had got scared and the passengers sitting near to me all had a great fright too. I picked up the cover and was shocked to see that 3 masking tap were used to secure the cover to the wall of the plane. This is totally unexceptable and horrible as since it had 3 masking tape on it which means that your engineer already knew that this is a pre existing problem and they just simply used the masking tape to secure it to the wall without even considering the safety of the passsenger. I believe even any budget airline will not do such thing to their aircraft more so how can You, Turkish Airline do such a thing. I am trully disaappointed with it. I expect a good explanation from your office on this issue
please escalate your complaint with the customer support over phone..
I have not received my baggage yet. My flight number is TK 0637 Which was MAY 26th, 2014 from Istanbul to Tripoly.
Kindly help.