Head Office
Aeroporto de Lisboa
1704-801 Lisbon, Portugal
Customer Service
Phone: 707 205 700
Phone: +351 218 431 100
Phone: +351 218 415 000
Email: talktoususa@tap.pt (US support)
Email: customer@tapmilesandgo.com (frequent flier programme)
Social Media: Facebook, Twitter
International Support
Phone: 1300 304 871 (Australia)
Phone: 0800 022 3743 (Brazil)
Phone: +1800 221 7370 (Canada / US)
Phone: +33 0820 319 320 (France)
Phone: +49 0 1806 000 341 (Germany)
Phone: +39 02 696 823 34 (Italy)
Phone: +27 011 455 49 08 (South Africa)
Phone: +34 901 11 67 18 (Spain)
Phone: +46 8 587 70 455 (Sweden)
Phone: +44 0 345 601 0932 (UK)
Links
Flight Status: To check flight status click here
Lost Baggage: To report lost baggage click here
Frequent Flier Program: For details on Miles&Go click here
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About TAP Air Portugal
TAP Portugal is the national airlines of Portugal with its hub and headquarters at Lisbon. TAP short for Transportes Aéreos Portugueses is a niche airline providing quality air travel to eighty-seven destinations in thirty-four countries across four continents – Europe, Africa, North America and South America. Partnering with Star Alliance, TAP Airlines is popular with Portuguese and European travellers as they have over 2500 flights to choose from every week. It’s main hubs are located at Lisbon Airport and Porto Airport.
One of the great benefits of travelling with TAP Airlines is their unique stopover concept. Eligible travellers can plan a stopover in either Lisbon or Porto and convert their travel into a short holiday, all included in the price of their ticket.
TAP Airlines has seats on offer for passengers with different budgets. Those looking for a bargain can opt for the Discount fare or they may opt for Basic, Classic or Plus class – each more luxurious than the previous. Business travellers can choose between Executive and Top executive class for an unparalleled travelling experience.
Those travelling on TAP Corporate in Executive or Top executive class will have a portion of the ticket cost converted into a balance which can then be redeemed on your next flight as discount or to avail of certain privileges or additional comforts on board.
Even if you are not flying TAP Corporate, the miles you accumulate flying any class makes you eligible to join the TAP Miles&Go programme which will make you eligible for benefits, discounts, tailored offers on TAP Airlines and its partners in the sky and on land. With TAP Miles&Go you can earn and redeem miles on new flights, hotels and even shopping. Frequent fliers can also benefit from the upper tiers such as TAP Miles&Go Silver and TAP Miles&Go Gold.
While you fly TAP Airlines, you will experience the best of Portuguese hospitality and dining. The specially curated menu consists of traditional and gourmet Portuguese meals and desserts including the famed cheese platter. Long haul passengers flying in from Lisbon get the chance to reserve their meal up to a week in advance. Even the new Economy class menu has many fresh and healthy food options in various categories – hot meals and cold meals, cold snack, snack served with a selection of Portuguese wines. In case any passenger has a special dietary requirement, they may make a request along with their booking and a least 24 hours before departure.
Inflight entertainment is taken to a new level on TAP Airlines and one could take advantage of the on- demand system to rewind or fast forward whenever you choose. Films, series, documentaries and news in Portuguese, English and French are available. You could also relax listening to the vast selection of music or enjoying the selection of games. TAP Airlines prides itself on providing exclusive services, and maximum comfort through personalised service and a welcoming ambiance on board.
To book a new flight, check flight status or schedule, head to to the TAP Portugal website. Fliers can also book a hotel, cab and holiday package. If you need to view and manage reservation, login to your account. The refund and cancellation policies vary according to ticket type and region. The homepage features the top destinations and offers running on roundtrips. Existing ticket holders can skip the airport queues and do web check-in.
TAP Portugal currently flies to Argentina, Brazil, Canada, China, Czech Republic, France, Germany, Israel, Italy, Netherlands, Norway, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Thailand, UK, US and Zimbabwe. Within Portugal, the network includes Faro, Funchal, Lisbon, Ponta Delgada, Porto, Porto Santo, and Terceira.
With regard to baggage, on most flights, the airline allows 1 piece of hang baggage with 8kg weight (for Economy Class). Executive Class passengers are allowed 2 carryon baggage. As for checked baggage, a maximum weight of 23kg is allowed (Economy Class). Visit the Baggage section of website to know the precise details. For more information or queries on reservation, cancellation, refund, lost baggage, miles, career, or others, reach the TAP Air Portugal support.
TAP Airways has an extremely bad customer service helpline, which is not helping at all and they hung up on me 3 times today although I am nearly spending 6 hours in the waiting queue today already and I have spend more than 100 Euros in roaming fees to spend time in the phone line with waiting to be helped for nothing at all! Just in trying to change the flexible plus tickets that I have booked for which I have already spend nearly 500 Euros just for an European flight.
They do not keep what they promise on the service that should be included in the ticket as listed with the purchase. I cannot recommend this airline to anyone, as they refuse to even deliver the minimum of service and their customer services are not working and are not available! Once one is in the plane the service is normal, but the rest is just horrendous around the services of the airline including the situation in Lisbon airport. Very bad experience!
I once had an issue with TAP as well, my system error they booked me twice for the exact same flight and refuse until this day to give me the money back for it. Ridiculous, their customer service is Simply disgusting both ways (as even by phone you called them and they simply hung up the phone, so you can’t speak with anyone).
We booked a flight from Munich to Las Palmas (booking KSOLTV) in the amount of 54244 rubles. TAPAirPortugal cancelled the LISBON – LAS PALMAS flight (TP1116) on SUNDAY 27 DECEMBER without notifying us. We were forced to cancel the flight due to the cancellation of the flight by the airline, requesting a cancellation on the website. As a result, we received 4 vouchers (ROR217675854901, ROR217675855101, ROR217675855001, ROR217675855201) for the total amount 3413.00*4=13652 RUB. However, the cancellation of the flight LISBON-LAS PALMAS results in the cancellation of the entire reservation, so please refund the cost of the entire reservation in the amount of 54244 rubles. We are waiting for this issue to be resolved.
I had in the first place a slow response regarding a partial refund of my flight from Brasil to Lison-Amsterdam. I waited almost 6 months just on my birthday to call the customer support. The biggest present was a very polite and kind lady, within 24 hours my costs of 900,- Euro was refunded, God bless. So i urge everybody to not give up and take the phone in the hand and follow up on the own request, to get the issue solved asap, rather than to email and wait for response.
I flew home from Lisbon to Toronto on September 2, 2019. Earlier in the day I was offered an upgrade to Executive Class, which I paid for. At the gate I was told I was being downgraded due to some technical issue with the plane. I was offered a business card and told to follow the instructions on the website for my refund. It is now October 7th. No reply to my email, my calls go on hold forever or are answered and I am told I have reached the wrong desk. No refund. BEWARE this is a SCAM on the part of TAP. Phone operators have no power to problem solve, and frankly are not even that courteous about being unhelpful. Shame, trip was wonderful, but has soured my view of Portugal.