Find below the customer service details of ZimPost. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
4th Floor, Harare Main Post Office Building,
Cnr. Innez Terrace and G. Silunduka Avenue,
PO Box 100, Harare, Zimbabwe
Phone: 263 242 783 585-94
Support
Phone: 0800 4249 / 9101
Email: [email protected]
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About Zimbabwe Post
ZimPost is a leading postal service provider in Zimbabwe. Officially operating as Zimbabwe Posts Pvt Ltd, the company was founded in 2000 and is operated by the state government. Besides postal services, ZimPost also provides financial solutions catering to both individuals and businesses. Currently, it has a network that spans 230 outlets across the country. The website makes it easy to locate an address of the branch. It is listed under regions – Harare, Northern, Manicaland, Central and Matebeleland. The mission statement states it vies to provide enterprising mail logistics, financial and electronic communication solutions that are technology-driven and backed by committed staff.
The core businesses of ZimPost consists of mail, financial and e-post. Under mail services, you have documents, parcel, registered mail, postage stamps, packaging, private letter boxes, and mail room management services. For sending documents or parcels, a door to door delivery service is available across major towns and cities. Choose registered mail for sending valuable items and important documents. Parcel service is perfect for items not weighing more than 30kg. You can send and receive parcels from local as well as international destinations.
Within Zimbabwe, local deliveries can take 1-2 working days, but will go up to 3 days for rural areas. To Europe and North America, the standard delivery can take anywhere between 6 to 14 working days. There are tools available online to estimate the costs for the parcel you intend to dispatch. After an item has been dispatched, you can track item status with reference or tracking ID. Need to request pickup? There is a form available online to submit your request for pickup. Note that all international delivery parcels, small packets and ordinary mail are subject to customs inspection and clearance.
For an overview of the other services, you can approach ZimPost for motor vehicle insurance, medical cover and pension payment. Under financial services, you have foreign exchange, electronic money transfer, international money transfer and banking. The company partners with Small World, Xpress Money, World Remit and Money Gram to facilitate international money transfer. For local money transfer, ZimCash was launched so customers can send and receive money through any post office. You can even send money to Botswana, Nigeria, Kenya, Tanzania, Malawi, and South Africa. The rates vary according to the amount you intend to send.
In addition to postal and finance, ZimPost partners with the Zimbabwe National Road Administration so residents can conveniently apply for new vehicle licensing. You are required to furnish the forms along with original vehicle registration book and a copy of same. For more queries or complaints on registered mail, parcel delivery rates, missing item and tracking, reach the ZimPost customer support via phone or email.
