Contact Zalando: Find below customer service details of Zalando.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the Zalando customer service below for queries, complaints or feedback.
Head Office
Zalando SEO
Tamara-Danz-Str. 1
Berlin, 10243 Germany
Customer Service
Phone: 0800 33 00 900 (Germany)
Phone: 0203 059 8139 (UK)
Phone: 0800 915 207 (France)
Phone: 02 3030 0067 (Italy)
Phone: 917 696 959 (Spain)
Phone: 80 25 34 23 (Denmark)
Phone: 800 13 599 (Norway)
____
About Zalando
Zalando is an online retailer of fashion founded by Robert Gentz and David Schneider in 2008. The company employs over 5,000 in Germany and over 11,000 across Europe. The German retailer operates in 15 different countries. In 2015, Zalando had net sales of 3bn Euro. Each month it welcomes over 160 mn visitors. Currently, the platform boasts of 19mn active customers, 200,000+ products and 1,500+ brands. Men/womens wear, kidswear, sportswear, designer brands and much more you find on the Zalando platform. Today it is one of Europe’s largest online fashion retailer.
Shopping on Zalando can be done using Visa, MasterCard, American Express or Discover cards. You can search for products from a wide range of categories that include Coats, Dresses, Jackets, Jeans, Shoes, Sports Clothing, Bags and Accessories (hats, bags, belts, watches, scarves and much more). You can shop by category or brands such as Adidas, Nike, Benetton, DKNY, Hugo Boss, DKNY, or Levi’s. On each product page you have details of product materials, color, sizes, discount and other details.
Standard shipping takes 2 to 4 business days. If you need delivery in an expedited manner, you can choose from express shipping options during check-out. If you are not happy with the product, you can even return same for full refund. In the UK, shoppers have up to 100 days to return products. Looking for discounts? You have an exclusive Sale section where you can enjoy some great bargains. For those special occasions, you can purchase Zalando branded gift cards. You can pick from virtual or physical gift cards. For more information or queries on payment, refund, cancellation, shipping, warranty, or others, reach the Zalando customer service.
Shoes Order No 55754
I have sent an email and received no reply. I want a full refund for two pairs of shoes I purchased under the above Order No. They are nothing like what is displayed in your advertisement, they look like the $7.99 shoes I once purchased in Bali which were cheap and so so nasty. I did not expect this from shoes supposedly costing $119 each. This is false advertisement as also described as Orthopedic shoes, what for a duck.
I paid for items I never received from zalando. I have ordered from tour disgusting company only 3 times, and out of those three times, 2 times I have not received my order. Your company is a joke. I was not offered compensation, i was not treated with respect by your crappy customer service workers and i would never in my lifetime give you even one more euro. You are a pathetic, evil, unprofessional clown of a company. You have no honor, no respect and no business existing.
Hello,
Have bought twice clothing on Zalando online shop in your Finnish website. The problem in both times in your website is: After paying the ordered product it takes about 20 minutes to succeed loging out. The “button” log out just flashes one second when pressing it,so it is quite impossible to logout from my account. Today I had to press with both hands, first account and in the same time logout. It really took 20 minutes but I finally succeeded. Please correct this problem in your sites. I’m an experienced computer user for about 30 years, but your online shopping system is not good for Windows users. Is it possible to make it easier for us as in Finland there are thousands of users of Windows based Computer? I personally am worried about the security due to this problem and afraid of log in to your online shop any more.
Hi, i made a purchase yesterday from zalando.de , the amount 246,35€ was deducted, i received a confirmation sms from my bank that this amount was deducted for zalando.de . The problem is when i finished the transaction i didn’t receive a Bestellungen number from your side to confirm the purchase & to help me track it. My nee order doesn’t even show in my account on your website. Please confirm the purchase & share the Bestellungen number . Thanks