Head Office
Yves Saint Laurent SAS
37-39, Rue De Bellechasse, 75007
Paris, France
Customer Service
Phone: +1 646 889 1961 (US)
Phone: +1 (866) 725-6791 (US)
Phone: +33 1 84 95 56 00 (France)
Phone: +49 30 31 19 20 02 (Germany)
Phone: +39 02 82 95 33 95 (Italy)
Phone: +34 911 98 78 50 (Spain)
Phone: +44 20 33 18 59 11 (Sweden)
Phone: +33 1 84 95 95 10 (Switzerland)
Phone: +1 800 195263 (Australia)
Phone: 800 035704479 (UAE)
Phone: +44 20 33 18 59 13 (UK)
_____
About Saint Laurent
Yves Saint Laurent popularly known as YSL or Saint Laurent is a French luxury brand selling apparel, bags, accessories, sunglasses and jewelry. The brand was founded by Yves Saint Laurent and partner Pierre Berge in 1961. The Paris-based brand underwent a massive transformation in 2015 under the then Creative Director Hedi Slimane.
The brand is one of the most luxurious and high-end fashion houses in Europe and is popular for its iconic and modern apparels. They were the first to introduce tuxedo jackets for women. One can find a huge range of women’s and men’s ready-to-wear products, jewellery, shoes and leather goods. It also retails fragrances under the name of L’Oreal.
Yves Saint Laurent has stores spread across the United States. It also operates stores in various cities that span Barcelona, Munich, Warsaw, Berlin, Kiev, Moscow, Monte Carlo, Kuwait City, Jeddah, Dubai, Abu Dhabi, Taiwan, Rome, and Hong Kong. Shoppers can find Yves Saint Laurent products in various upscale department stores around the world. Use the store locator on the website to locate an outlet nearest to address.
One of the most preferred brands for fashion conscious men and women across the globe, YSL also operates ecommerce channels for shoppers to purchase online. The official website lists all the products under its catalog and reveals highlights and usage details. Products can be purchased online using Visa, MasterCard, Discover or American Express cards. Across the US, Yves Saint Laurent delivers products within 2-4 working days. You also have the option to expedite the order. For those not happy with their purchase, the brand offers a 30 day return policy to exchange or claim for refund. You can sign into your account to view or manage orders. For more information or queries on store locations, refund, shipping, cancellation, or others, reach the Saint Laurent support.
I recently purchased the YSL Cassandra sandals, but unfortunately, I was extremely disappointed with my purchase. Despite spending a considerable amount of money on these sandals, I found them to be incredibly uncomfortable and the metal logo caused an allergic reaction, which was very unpleasant. When I reached out to customer service for help, I was disappointed to learn that they could not assist me since the sandals had already been worn. I believe this lack of customer service and compassion is unacceptable, especially considering the high cost of YSL products. Additionally, I find it concerning that YSL does not allow customers to provide reviews and feedback on their products, which could help other customers avoid similar experiences. Overall, I would not recommend purchasing from YSL, and I plan to take my business elsewhere.
I have just bought Uptown Medium Tote Creama colour 3 days ago from Dubai branch. Then, I realised that the price even after 5% tax refund at AED 9428.57, it was still much more expensive than Australia price (AUD 3140 including tax) by the difference of AUD 616.40 ( including tax).
Not only that, when I checked my credit card bill, I was charged AUD 4206.40 !!! I have specifically asked the Dubai Mall YSL branch personnel to choose AED currency when transacting my credit card. In my receipt, it was stated AED 9900, and there was no AUD pricing in the receipt. Based on my bank currency rate of 21/1/2020, it was at 2.51, so this meant, I have been charged AED 10,558.06, and not AED 9900 on the bag price tag.
I recently purchased Touche Eclat all in one glow foundation. The makeup is in a plastic tube but unfortunately I cannot get the foundation out of the tube the opening just doesn’t press down to operate. Your views would be appreciated.
You have been my ‘Forever Brand’. My favourite fragrance of all time is Rive Gauche. It is the perfume I wore on my wedding day. For my 40th I was given a set which included lotion, shower gel perfume from friends who knew me well. It is ‘the mummy smell’ that raised my chIn recent times, it has been the ‘go to gift’ for anniversaries and birthdays – you get the point ?lol!
The problem is that in recent times, yhe lids on both 100ml and 50ml cylinders ridiculously loose lids that makes transporting the product difficult.
Please can you look at the lids. Such a shame. I am seriously thinking of switching to an alternative fragrance because as a premium product, the lids should stay put and fit the product. Today I finally realised that if it was a cheaper product I would have complained or taken it back but because I have a ‘soft spot’ for the brand and fiercly loyal, I didn’t want to make a fuss. However, when both the lid and the nozzle were lost in the bottom of my hand bag… it was the last straw. ? Please sort this.
Many thanks.