Find below the customer service details of Woot. Besides contact details, the page also offers a brief overview of the deals website.
Head Office
4121 International Parkway
Carrollton, TX 75007
United States
Support
Email: support@woot.com (general)
Email: artistsupport@woot.com (artist support)
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About Woot
Woot is an online retail outlet known for its attractive daily deals. Founded in 2004 by Matt Rutledge, Woot became popular for its daily offer of one discounted product per day. Since the founder was an electronics retailer, the daily deal would invariably be a piece of computer hardware or related gadget. When Amazon acquired this Texas-based company in 2010, it extended the ambit of special daily deals and other limited period offers in seven categories, making it even more attractive to online shoppers.
Well, Woot is a fun website where you not only get great deals on essentials, you are also offered low prices on many other tempting products that make shopping addictive. Woot’s monkey mascots Mortimer and Monte chat with customers, and the daily polls and jokes make retail therapy so much more fun. You can shop for excellent deals for your home, kitchen, all your electronics needs and computers. Woot has great offers on products for your garden, sports, outdoors, tools, grocery and household requirements. Browse through their website and shop at your convenience from the comfort of your home. If you are an Amazon Prime member, you can avail of free standard shipping on Woot and free express shipping on Shirt. Woot.
To make things even more exciting, Woot suddenly launches Woot-Offs, a daylong cornucopia of unannounced deals, limited offers that are available only to regular Wooters. Once the daily deal is done, it is over and not accessible, so you have to be alert to notifications if you want to make best use of the site.
Another unique feature of Woot is the concept of Bags of Crap or BOCs. These are random collections of products that they stuff in a box and offer on sale. What is in the box remains a mystery and when you get it, is also uncertain, adding to the suspense. It could contain great products such as a brand new laptop or crazy stuff like expired batteries or a single shoe making the nomenclature apt. To keep up with the buzz and get inside info on daily deals you could join the forums on Woot and enjoy the conversations, reviews and interesting insights. Woot is also accessible on their app that you can download on Google Play Store or the App Store.
Payment for purchases on the website can be made using Visa, MasterCard, Discover, American Express and Amazon Payments. Woot returns policy is clearly stated in their FAQ section be sure to read it before purchasing products. While returns are accepted on general buys, the products in the BOCs and products in the food and perishable category are non-returnable. If you have made an impulsive purchase, and realize you do not need that product, you can cancel your order within two hours of placing the order. To qualify for a self-service return, your order must have been placed in the last 30 days and the item price must be greater than $20. Orders shipped by a freight carrier are not eligible for self-service returns. Note that if the item being returned is not damaged or defective, then a prepaid cost of return shipping will be deducted from the refund.
While on the Woot page, you may see two things that are pulsing or flashing. If you see the ‘I Want One’ button, it means that an item is quickly selling out and that if you wish to buy it you have to move fast. If you see an orange light flashing, it means you are lucky to have spotted a Woot-Off with a special limited- time deal of a new product. For queries or complaints, you can reach the Woot customer service through the Contact page or email.
