Head Office
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Support
Phone: 132 032
Phone: 1300 655 505
Phone: +61 2 9155 7700
Phone: 132 142 (business customers)
Phone: 1300 651 089 (report lost card)
Email: westpaccustomerexperience@westpac.com.au
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About Westpac
Westpac is Australia’s first and oldest financial service institution with a history of more than 200 years. Headquartered at Sydney, Westpac has operations in both Australia and New Zealand. It’s network spans 1,200+ branches and 3,200+ ATMs. Founded as the Bank of New South Wales (BNSW) in 1817, Westpac had its current name in 1982 when BNSW merged with Commercial Bank of Australia. Westpac’s range of financial services include both consumer and business banking. Together with the associate brands including Westpac, St George, Bank of Melbourne, BankSA, BT and RAMS, the Westpac Group serves over 13 million customers. There are accounts, credit cards, loans and investment products designed for individuals, businesses as well as enterprises. New customers can head to the local branch to enquire on opening an account or other services. Locate a branch nearest to your address using the branch locator on the website.
For an overview on the products or for applying for same online, customers can head to the official website. Under banking accounts, there are accounts designed for students, youth, concession holders and retired. There are regular savings accounts, term deposits and business bank accounts. Savings account options include Westpac Life, Westpac eSaver and Bump Savings. Westpac account holders need not pay any ATM withdrawal fee, can withdraw cash using phone, and manage account on mobile or tablet. Besides bank accounts, you have home loans, personal loans, credit cards and insurance. Under credit cards, you have Westpac Altitude Platinum, Westpac Altitude Black, Altitude Black Bundle, Westpac Lite Card, Westpac Low Fee, to name a few. The benefits, interest rates and others vary according to the card type. You can compare cards and apply directly on the website.
Existing Westpac customers can enjoy a number of banking functions through Internet banking without the hassles of visiting a branch. You can get an overview of your account, transfer funds, make payment, register for new services, download statements and much more through Internet banking. Lost your card? Report same through phone or email and request for replacement card. It is suggested to lock your card temporarily to avoid misuse. You can apply for a new card after cancelling the existing one. In most cases the new card will arrive within 4-6 working days. Once you receive the card, you can activate same through the Westpac app. For complaints or queries on new applications, cancellation, credit card payment, career, or others, reach the Westpac support.
The most frustrating experience is to find a generic email address for Westpac for someone who is not a customer and has a need to report or enquire about a matter of concern.
Why cant an option like this cant be provided is a mystery and shows lack of social intelligence from the part of the organization’s management and the IT designers of the communications platform.
And if such info is available God help anyone wanting to find it.
An email titled Generic matters email contact is the obvious solution with any one with a reasonable level of social intelligence.
I have just returned from Indooroopilly Shopping Centre, I was sourcing information on several issues relating to loans and change of branch. The lady WESTPAC Manageress at this branch went beyond my expectations, unfortunately I missed her name but not her service.