Head Office
Third Floor,
207 Regent Street,
London, W1B3HH

Customer Service
Email: service@vova.com
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About Vova
Vova is a Chinese ecommerce company that focuses on products that are affordable, sustainable and easy to find. Products you will find range from apparel, fashion accessories to electronics. Originally registered in Hong Kong, Vova has its base at London from where it manages all retail and shipping of products worldwide. Shopping can be done on the web as well as the official iOS and Android app.

The Vova homepage features all the latest, best selling and discounted items. The Sale section lists items one can find on massive discounts. As for general categories you can shop from, under apparel you have hoodies, shirts, tees, tops, dresses, coats, sweaters, swimwear, jumpsuits, wedding dresses, blazers and bottoms. Other categories include home decor, lights, furniture, health care products, cosmetics, footwear, computers, storage devices, phones, luggage, bags, watches, hats, gloves and fashion accessories.

Product pages contain detailed description, along with pictures, price and specifications. Shopping on the website can be made using PayPal, Visa, MasterCard, Discover and American Express. Vova ships worldwide, so you can order from any part of the world. The estimate delivery date and price are revealed during checkout. All items are typically shipped within 3-5 days. You can track status using the reference number. There might also be an option to expedite shipping. Note that in certain cases, you might have to cough up the taxes, custom duties and other fees required by your country.

If you are not satisfied by the quality of an item, you can request for refund within 30 days. All refunds are processed in the original payment method. And the money will be credited back to account within 7-14 business days. For more information or queries on payment, refund, cancellation, or others, reach the Vova support.

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Last Update: September 13, 2024