Head Office
Zirmunu str. 70
Vilnius, Vilniaus Apskritis 09124
Lithuania
Customer Service
Web: Support
Email: opportunities@vinted.com (jobs)
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About Vinted
Vinted is a social marketplace for second-hand fashion, launched in the year 2008. The Lithuania-based company operates in the US, UK, Germany, France, Lithuania, Poland, Czech Republic, Netherlands and Spain. On the platform, users can buy, sell, and swap clothing with one another. A free listing can include photos, description and price. While sellers do not have to pay a fee, Vinted charges a small service fee from buyers. Buyers can claim a refund if the item received is damaged or not as described.
Payment for purchases can be made using Visa or MasterCard. Shipping is taken care by USPS First Class and Priority Shipping. You can shop on the Vinted platform by category or brand. The categories listed include Women’s Clothing, Women’s Shoes, Women’s Bags/Backpacks, Accessories, Women’s Beauty and Mini Vinties. Close to 11 thousand members join Vinted each day. Overall it boasts of 12 million members and has close to 22 million items listed. For more information or queries on payment, refund, cancellation, or others, reach the Vinted customer service.
I have 6 outstanding transactions (yodel) they have been delivered on tracking site but no option button to complete the sale. All I get is automated responses, none of the option selection relate to my issue. I stopped using the Royal Mail postage preferences as the price is highter then Vinted state. So a seller is out of pocket. Will never use inpost again the time it takes to send an item is ridiculous
TERRIBLE customer service, all automated responses, e-mail is useless… As a seller, I chose the wrong shipping option for an order so Vinted suspended my transaction until the buyer confirmed it arrived, buyer confirmed it arrived but it would not allow me to message vinted again with proof that it arrived, physically unable. No reply box and when i tried to contact them again they’d tell me i already contacted. And the help centre is terrible, it says customer should be able to click “everything is okay” but no options were available to her.
I have not been receiving emails from Vinted for some time now so when someone buys from me, I don’t get the shipping label via email. Anyway, I now have a new phone and I am trying to sign in to Vinted and every possible password I have ever used isn’t working and I am not receiving the “forgot password” email. I need to access my account ASAP as I have money waiting to be withdrawn – I can’t seem to make contact with anyone at Vinted. Can anyone help?
I am so sick of trying to put your side of things across and getting no where. Asked 4 times for the head office number so had to find it myself. I sent a yellow top to a lady, it was damaged in transit . So she said there was an issuer that’s fine but the rudeness of this lady was unbelievable and then when I said I’d speak to the Vinted team she said go ahead I’m a bigger seller than you so do it – so I did and they said they looked into it and found that I sent it in poor conditions. I am so mad as they refunded the money. I don’t know why I’m so mad it was only £1 but it is the principle of the matter now.
Do you think you can give me the phone number you found ? I ordered three things and 2 of them came together and was delivered to the front office at my apartments but they said the third thing never came
Utterly useless customer service – trying for over 4 weeks to contact support team as my parcel is lost. Frustrating automated and generic messages back just repeatedly asking me to check with neighbours. No mention of refunding me – why do buyers have to pay a buyer protection fee if we are not then protected when we don’t receive the item. Very disappointing
Appalling lack of customer service. You get automated messages promising to contact you within 48 hours but nothing happens.
Vinted has cancelled an order and refunded the buyer despite her confirming that she got the item and she is happy with her purchase.
Vinted ripped me off of £8.45 postage fee that the buyer should have paid!! It’s in their rules that buyer should cover the postage fee when they purchased an item. Since it is through royal mail i have to pay it first before i get back the postage cost. I did not agree to cover it even there’s a dispute with the buyer. Buyer dispute the item even the description of the item is correct and I sent a lot of photos to her as she requested. She was satisfied and decided to buy. It is a complete rip off!!! I have all the evidence of postage receipts and conversation with the buyer. Vinted decided to refund her all the money. I told them that they should give me the postage fee I have paid and they should only refund the buyer the amount of the item but not the postage!! They said they will not compensate and i should have chosen other couriers not royal mail. They should have inform this in the first place for the seller to be aware that we cant get the postage fee back if we chose royal mail!!!! It is in their policy/rules that buyer should pay the postage fees whatever the courier is!
This is my first time on Vinted and last. I sold my item and was sent a copy of my ticket to send parcel however the shop I was given need QR code and I sent several messages asking for one without receiving one . Now I have passed the date and still not been able to send parcel. How hard can it be to send correct code.
I have just been told that i am blocked for suspicious activity, and using fraudulent accounts and transactions. This is ridiculous. But reading these comments, I wish I had read them before I signed up. The customer service is poor. The fact that they said I would block or cancel the payment after the item came is crap.
I’ve recently changed my address from Spain to Portugal, and now I’ve been asked to verify my number, but they only give me the option to put a Portuguese number, but I don’t have any. Now the app doesn’t allow me to do anything (not access to my profile, messages, etc..) until I verify my number. I tried to contact vinted but can’t reach the answer because I can’t access to the messages. I don’t know what to do. I was registered on the app with a spanish number, so I don’t understand why I can’t verify with my spanish number.
Hi Julia, how did you solve this? Having the same problem at the moment. Tried to contact them in a million ways but haven’t been able to get hold of anyone for 3 weeks!
Extremely poor customer service , buyer signed for goods then said they did not receive them!! I provided proof but they were refunded. Not interested at all in helping me so have decided to return to eBay where you have better support .
I have yet again been charged more for postage than the postage actually costs. This time the seller has openly admitted to deliberately lowering the price of her item as she knew that the postage would be less than I was being charged and would be able to recoup the money back from postage.
I have reported this to Vinted and they claim that they cannot step in for a postage issue. The seller also claims that the price for postage is set by Vinted so they are aiding in sellers defrauding buyers out of potentially thousands of pounds.
I am contacting the police today, Vinted have taken duplicate transactions from my account resulting in them owing me over £500, be good to hear from anyone who has the same issue.
I sold a coat for £76 pounds and it won’t let me withdraw my money at all. All the details are right but it keeps saying “something went wrong”.
I bought 2 items that I thought were genuine so marked them up as ok but found out later they were counterfeit
I reported this to Vinted and they have done nothing I am £250 down and the 2 sellers are still allowed to sell fake goods.
I have been unable to access my account for about 2 months now and have asked for help on at least 20 occasions and have been given the same reply each time without the problem actually being resolved!!! I have a balance of £43.00 which is being withheld and I am getting increasingly frustrated with the lack of help and support.
What do you expect from a Lithuanian company? They are the worst in the world. They blocked my account allegedly for suspicious activity after just a month of joining them without any explanation whatsoever. Customer service doesn’t even reply to my email asking for an explanation.
If you want to sell something on vented do you add cost of postage to the cost of the item or do you just put the price you want for the item minus any postage charges?
Can’t find a way to contact Vinted to find out.
Is it worth trying to sell a few items of clothing on this app?
Like many others I bought in good faith an item it arrived a size smaller than stated and covered in bleach I would of put it in the bin. I don’t see why I should pay to return a miss sold item that was grossly not as described.
Even if vinted let you buy a return label it wouldn’t be so bad. I’m so disappointed at this site.
Zero support for buyers! The order total was £5.23 and it’s going to cost me £4.20 to post back. Why should the postage costs fall on me? The item is not as described! It had holes and pen marks and it wasn’t sent securely, it was shoved into an Asda carrier bag! I will get £1.03 back. So I’m £4.20 out of pocket for something that isn’t actually my fault! Dreadful site!
My withdrawal still has not arrived in my bank account although it is now past the due date provided by yourselves.
I also do not understand why it takes 7 days for a withdrawal to occur.
Additionally, the ‘here’s what to do next’ is not helpful and provides no contact details. You just go around in circles which is frustrating.
My pending balance hasn’t moved to my available balance and it’s been about 2 days since the order was completed and the customer left a review.
In the help section of the app the only solution is that I haven’t activated my balance yet and that I need to do so, but I activated my balance already and have received orders since, and there’s no way of me doing it again. I need help.
I have sold an item in Vinted and now my payment is sitting in pending for the last 5 days £50. I’ve been contacting you for the last 5 days and I’m just being ignored this is the worst app I have ever used!!
One of my orders was cancelled by Vinted and it is 2 months that I am waiting for the refund. Every time I ask for a feedback, they say that there is an issue with their payment provider, to be patient. How long a person should be patient? I have been patient for two months. It is not acceptable and not respectful. Can someone help with it??
I’m having trouble with finishing the setting up process on my apple mac. It won’t except the phone number I’m putting in. Please help!!!!
To actually contact any sort of customer support is impossible. There are no links on the site that work. The vinted users forum says the same thing. Not customer friendly at all!!!!
I sold 2 items very quickly but still waiting for payment . I also keep getting a message to say I need to move to the new Vinted. I have done that. Thirdly, 1item I posted has been removed from the listings 3times for no reason. Absolutely impossible to get answers from the company. Not worth the hassle
Dear Sir,
I created my account some weeks ago and but its asking me for account t verification with my phone number and when I enter my number 00353896083534, the web shows me gives me an error: ‘Number is invalid’, but my number is right.
Could you please help me to verify my account?
Best regards,
Antonio Arco
If I don’t hear back from vinted support by 2 p.m. today I’m going to better business Bureau and contacting the news stations and having them do a review about the awful way vinted does things how they keep ur money and lock u out of it etc I’m posses off I’ve waited 5 days now and cannot get my funds so that I can close out my account I’m never selling with vinted again they are the worst . I’ll post in Facebook and Twitter for people to close out accounts cuz u guys will keep their money
Vinted is the most tucking frustrating app I have ever delt with I can’t log into my damn account it’s been 5 days now is there anybody awake on vinted ‘s end. Please sombody help I’m thinking of deleting account now and giving the worst review help help help I’m going to the BBB
I am trying to verify my account with my mobile which they are telling me is invalid, which it is not. Please advise exactly how to put my phone number down thank you.
Dear Vinted,
I hope you are all well.
I have an issue with a polish Vinted website.
I never sell or buy anything but I do love the forum, especially that polish forum is very busy.
Unfortunately my account was blocked by Vinted as they got some complaints about my posts. My post wasn’t rude or vulgar but apparently other user didn’t like my answer which is fine. I keep reading forum (not logged in) and I see many users using unappropriated language and nothing happens to them.
I tried to contact polish customer service numerous times but they never replied. Even though it is written on the website that they get back to the user in 24 hours.
IT NEVER HAPPENS.
I am not the only one user who was treated like that.
They blocked my account and now I can’t even delete it.
I am very disappointed. I can understand the reasons of blocking my account but I can’t understand ignorance.
I guess this is not the right way Vinted deals with users.
I guess you can’t do anything about that, and probably I will never get any answer from you but just to let you know that polish Vinted provides a horrible customer service.
All the best,
Anna