Head Office
1588 South Coast Dr
Costa Mesa, CA 92626
Customer Service
Phone: 855-909-8267 (US)
Email: vanscustserv@vfc.com
International Support
Australia: 1800 875 277
Brazil: 0800 725 7171
Italy: 800 931 577
Japan: 03-2476-5624
Spain: 900 816 784
Russia: 8 (800) 775 1966
UK: 0800 234 6152
Email: contactus@vans.com.hk (Hong Kong)
Email: contactus@vans.co.in (India)
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About Vans
Vans is a shoe and apparel company founded as The Van Doren Rubber Company in 1966. Part of VF Corporation, Vans manufactures and sells shoes, t-shirts, hoodies, hats and accessories. Being the original skate shoe manufacturer, Vans also designs products specifically for snowboarding, surfing, moto and BMX. Vans operates more than 585 stores across Americas, Asia Pacific, Middle East, Africa and the US. You can locate a Vans store nearest to your address here. Vans also operates country-specific e-commerce portals where customers can shop for products. Vans is online in the US, Australia, Brazil, China, France, Hong Kong, India, Japan, Spain and the UK.
On the website, you can shop by category, new arrivals or style. Under shoes, you will find sub categories like Classics, Pro Skate, Surf, Sandals, Snowboard Boots, among others. Shoes can be filtered by price, color, pattern and size. Other products you can shop include t-shirts, sweatshirts, jackets, pants, shorts, socks, hats, belts and sunglasses.
Products can be shopped using Visa, MasterCard, Discover, JCB, PayPal, and Vans Gift Cards. You can opt for standard delivery, next day delivery and priority mail. You can track status of delivery online. If you are not happy with the product quality or design, you can return same unused within 30 days for a full refund. For more information or queries on store locations, payment, refund, cancellation, delivery, or others, reach the Vans customer service.
I just took off my shoes and my feet, socks, hands are turquoise. Why is the dye running off your shoes? This happens to my Red Vans also. Is your dye safe? I am concerned of any issues with dye? It takes 3 to 4 days for this dye to come off!
So, I work in the entertainment industry. I do production for live events and vans Is my shoe of choice. When I heard of the made for makers , I was hype !!! I bought a pair and was happy with the comfort , until 1.5 month of walking …bottom completely came off from shoe. I paid 85 dollars for a shoe that lasted no more then 2 months . I’m very disappointed. I want another pair but reluctant to buy because of this issue
Super disappointed in the lack of exchange policy. Every well-run company should have one. I needed to exchange some shoes I bought so instead I returned them (super inconvenient because it has to be through USPS) and then order new ones. Once I ordered the new ones they somehow sent me the same size again, now I’m waiting to get refunded $100 before I consider purchasing from Vans. Honestly the whole experience was anything but pleasant and I probably won’t end up getting the shoes I was originally going to buy.
I ordered a pair of Vans 7 days ago with a 2-4 delivery deadline. My order hasn’t left the warehouse and according to the non British call centre they are “stuck”. I have requested that they arrange for my order to be released but I only receive there is nothing they can do. Can someone out there help me!!!!!
My son had a pair of vans for his birthday last Sunday 8th April , we purchased them from Jd sports in Newport s wales . The stitching has come apart on one took them back and was told it was nothing to do with them even though we had recipet of prove of purchase . We are very unhappy with the way this was delt with . They were not even prepared to exchange them for us . We can take pictures of them if you wish and send it to you . We are hoping that you can resolve this for us . Thank you .
Very disappointed with slip on van shoes that I purchased. I absolutly love the shoe and they went with all outfits and we’re comfortable. BUT the soles acually disconnected from the shoe itself and came apart . So upset they were only a few months old . God forbid I acually skateboarded in them!