Head Office
Fast Retailing,
6F Uniqlo City Tokyo, 1
-6-7 Ariake, Koto-ku,
Tokyo 135-0063, Japan
Customer Service
Phone: +81-3-6865-0296 (Japan)
Phone: 1-855-486-4756 (US)
Phone: 1-855-4UNIQLO (US)
Phone: 1-800-864-756 (Australia)
Phone: 1800-806758 (Malaysia)
Phone: 1800-8-864756 (Singapore)
Email: wecare@mail.uniqlo-usa.com
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About Uniqlo
Uniqlo is a Japanese apparel manufacturer and retailer that operates as a subsidiary of Fast Retailing Co Ltd. The parent company’s other brands include Comptoirs Des Cotonniers, G.U., Helmut Lang, J Brand, PLST, Princesse Tam Tam and Theory. Founded in 1949, Uniqlo operates more than 1,800 stores worldwide. Its network includes China, Hong Kong, Taiwan, South Korea, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, US, Canada, UK, France, Germany, Belgium, Spain and Russia. To locate a Uniqlo store nearest to your address click here.
Shoppers can purchase Uniqlo products on the website at the convenience of their home. Products found include t-shirts, polos, sweatshirts, shirts, sweaters, jeans, shorts, trousers, activewears, women’s tops, women’s skirts, kids apparel, among others. There is a Sale section for those looking for discounts.
Purchases on Uniqlo can be made using Visa, Mastercard, JCB, American Express or PayPal. Upon successful payment, you can also track delivery by signing into your account. The delivery options are available during checkout. You can expedite the order delivery or even have your order picked at any of the store. As for return, if located in the US, you have up to 60 days to claim a refund. For more information or queries on payment, refund, cancellation, returns, store locations, or others reach the Uniqlo customer service.
I would like to express my disappointment as a U.S. customer shopping in your Japan stores. I made a purchase in Tokyo without trying on the item and found out at my hotel that the item was not a medium size like in U.S. it was too small. My next stop, in Kanazawa, I went to return the item but the store clerk told me that I couldn’t return it at that store. I had to return only where I purchased it. The store where I purchased it never told me that I could not return it anywhere else and everything on the receipt was in Japanese so I wasn’t able to read your return policy. I assumed your return policy would be the same because you are the same company.
I think this is very unfortunate that you don’t cater to non Japanese customers in your Japanese stores. Especially when you’re located in areas that are filled with tourists from many countries. I shop at your stores in the United States religiously and I am feeling that I will not return to your store again.
When I searched online about purchasing from one store in Japan and returning to a store in another country, this is what I found. Store purchases can be returned and exchanged at any UNIQLO store within the same country of purchase.
Typically customer service is pretty bad across the board by all companies in Russia. That’s the only defence Uniqlo has in this case.
Let me begin!
I purchased a 6 winter jackets for my family in Moscow Russia, after one wash the jackets are unusable. When the customer service of uniqlo was contacted we were sent from pillar to post including asking us to visit them personally with the products. Finally to be told be the head of customer service in the harshest disposition that we are a bunch of low down scum bags who are trying to pull a fast one on them. Unfortunately the English language does not have the words to Express the full magnitude of the wrath we experienced from the staff of Uniqlo. I doubt this mail will have any positive consequence.
Dear Sir/Madam,
I had bought a few Uniqlo items due to good quality and fashionable designs.
However, my recent purchase was rather disappointing.
I bought a valued buy item which is a shirt at Uniqlo Main Place USJ at RM99.90 on 4 Aug 2019. Due to size issue, I decided to go to another Uniqlo outlet nearer to my house for exchange. To my surprise, the same item with larger size costed RM79.90 when I exchanged it on 11 Aug 2019.
The company refused to refund me the balance of RM20.00 as the person attending to me that the policy is to follow the receipt price.
I hope anyone here who is going to purchase at Uniqlo in the future needs to be careful with all these terms and conditions. Other companies will honour the lowest price even though it could be a mistake at their end.
Am a regular customer of Uniqlo, my family and I love your items. However, the service standard has dropped and I’ve wrote in serval emails but to avail too.
Im unable to use your membership app via my HP thought Im able to login to your app.???? Counter staff kept saying that I did not login and they are unable to scan the barcode, if I did not sign in, so my question is, how does the barcode come about on my HP?
Sales floor staff was also not as helpful as before.
Was so disappointed in the services n wanted to unsubscribe the newsletter from my email but your system kept prompting me “Email does not exists”. If it does not exist than why am I able to receive your newsletter?
Utterly rubbish!
This incident happened to me about an hour ago. I went to Uniqlo,IOI City Mall,Putrajaya in Malaysia to purchase a pair of pants with a reduced price. I had requested for an alteration. Since it was below RM50, the supervisor(named Kelvin) told me that I would be charged an additional RM10 for the service. I swear to God,it was the first time I had ever heard of such thing. I have bought many items with reduced prices before and even asked for some alteration service but never experienced the extra charge. I begged for his compromise to be exempted from the additional charge but it was to no avail. Here is the thing. What would I buy something on sale when in the end, I still have to pay for the extra service that you provide which I believe should be deemed complimentary?I guarantee that NO RETAILERS have ever had such a policy before. It’s such a shame that Uniqlo has adopted this sort of policy and I reckon that would be the last time I shopped at Uniqlo. ONE UNHAPPY CUSTOMER WILL NOT LOSE ANYTHING AS HE CAN STILL SHOP AT OTHER PLACES. BUT REMEMBER THIS:YOU HAVE JUST LOST ONE REGULAR CUSTOMER WHO WILL GO TO ONE OF YOUR COMPETITORS.
I’m a regular customer and big fan of uniqlo. I shop not only in Malaysia but all over the world because I’m traveling a lot. I went on opening day at Nilai Aeon Store, Malaysia on 24th may 2019 to purchase new arrival air rism jersey shirt.
Maybe since it’s first day operation, it has no display to try on, I took from the shelf and when at the fitting room, the staff lady there who I believe store supervisor(big size and wearing different shirt) asked the guy working at the fitting room to take the shirt and not allowed me to try on.
It’s first time my experience, I’m not allowed to try and really disappointed.
Dear Sir/Madam,
This letter is a complaint concerning the actions of one of your salespersons. On Monday Apr 29, 2019 around 1:45pm (Myeongdong branch) . I went to your store to look for a skirt. Your staff she is in charge of fitting room at 2/F. She use a rude tone and black face talk to me and my friend. Is it we look like Chinese so she use rude attitude to face to us? When other customers came out of the fitting room, she will nicely to talk to other customers: “Thank you,”. but the rude staff didn’t say anything to us, she just keep black face and rude attitude to us. I think she is not suitable for this job, because she didn’t know what is the hospitality service!
I felt that this lady was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
Thanks and Regards,
Bean
Dear Sir / Madam
I am a regular customer of Uniqlo. Before Chinese New Year I have purchased 2 pieces of T-shirts, red & blue of which costs RM19.90 per piece.
To my surprise, the blue T-shirt was in some way discoloured, not on the whole T-shirt but in patches. Kind of dissapointed with the quality from your company for this product.
Regards
Kim Mei Nah, Cindy
I am appealing for help to source in all UNIQLO stores for stock of MEN WIDE FIT CHINO PANTS WAIST 85 CM. I have stopped wearing other tailored pants altogether after experiencing the comfort and non-stickiness of these CHINO PANTS. Unfortunately I only got three pieces to wear to work. Kindly advise as to when if ever new stocks will be available again in Singapore or Malaysia. Please help. Thank you.
Dear,
Thank you for your response earlier, but I would like to show you that I knew your goods from your shops in Paris,
I was impressed by the quality and the price.
After several researches, I did not find any similar goods here in Lebanon.
I have offered you to be your representative in Lebanon and the Middle East,
but your answer was that you are not ready for the time being.
Now I offer you to be your partner in Lebanon because I can bring everything here: Finance, shop for sale, offices, staff, etc………
Please, inform me of your decisions after having carefully studied this offer with the administration.
I am ready to answer all your questions.
With all my respect,
H.Chedid
Dear Sir/Madam
I live in Canberra Australia and have shopped at various Uniqlo stores across the world and in Australia and love your clothes.
Is there any consideration to opening a store in Canberra? I note you are opening two more stores this year in Sydney and Melbourne, both cities already have stores. Please give Canberra a store.
Thanks and regards.
I have ordered 4 items from the online store. The shipping had error and after 3 weeks when I got my package, the items inside are wrong.
I ordered airsm boxer brief, light down jacket, heat tech beanie and a Lounge set.
I received supima boxer brief, socks and stole and a lounge set.
E-mailing the customer service is fruitless and I am going to writ a letter to the headquarter in Japan in 2 days if no satisfactory replies are provided.
I am a regular customer of Uniqlo but only recently i purchased through online App.
i made my first purchase on 10/11 and the parcel was received safely within a week. However, for my second order which was made on 13/11/2018, until today (11/12), I still haven’t received.
I summarize my experience as follows:-
13/11 – online ordered
16/11 – uniqlo notified me through email that there would be delay in delivering due to their system issue and would update me of the status in following week.
As there was no update from Uniqlo in the following week, I took initiative to call 1800388674, only then I was informed that one of my ordered items was out of stock. The guy asked me to wait for another week. They would ship out my order once the stock is replenished.
28/11 – I tried to contact them again but all lines were busy and none of them answered my call. I waited for almost 9 minutes and finally cancelled the call.
29/11 – I called and ‘Khai’ answered my call. He informed me that the out of stock item was yet to arrive and they had no guaranty on that. Also, he advised me to cancel that item and got my refund through coupon. I agreed with that and requested them to proceed with partial shipment for my order.
30/11 –I received my refund coupon through email. However, the coupon code was not informed, it was left blank. Again I wrote to Uniqlo.
3/12 – Khai replied to my email and informed the coupon code. Same day, using the same email, I asked again about my previous order. Nobody replied. One more funny thing was they set validity date on the refund coupon, I had to purchase by 9/12, but due to their careless mistake, I wasted few days to wait for the code. Also, they forced me to purchase again before I received my previous order.
5/12 – I called again to check the status. This time I was informed that my order would be shipped out by last week. But again, today is 11/12 (Tue), I still haven’t received my parcel or even a notification from Uniqlo to update me the status.
10/12 – I walked in to Uniqlo Queensbay mall and hoped to get help from them. But my purchase was made through online. They couldn’t help me. Just asked me to call again.
Now, I just want my case to be settled!!!!! Anyone from Uniqlo can help me??????
I have just written to National Consumer Complaint Center as well. Hopefully they can assist me to settle this.
I have been experiencing Uniqlo bad customer service in USA. This is not the first time, I have to say that your US team is the worst.
My package was lost, you US team asked me to wait more few days, if the package was actually missed, Uniqlo will refund. After a few couple days, I sent an email to remind them but no answer, I resent that email twice and sent a new email, they still keep silent until now.
I hope Uniqlo US have a big change in customer service, I’m really disappointed.
Hello,
I am trying to contact Uniqlo about some important info. I noticed that Uniqlo is not available in the MENA (middle east and north africa) region. So wanted to see what are the steps needed if I want to venture opening a store in the MENA region, specifically in Lebanon that sells Uniqlo products.
Thank you,
Dear Sir/Mdm,
I am a regular customer of Uniqlo. I shop at various branches regularly, for myself and my family.
I have noticed the customer service has deteriorated at the Singapore Ion and Orchard central branches recently, as in the sales staff are not cheerful and often not helpful.
Today I had a really bad experience at the Orchard Central branch. I shopped for almost an hour from 1pm-2pm, used the fitting room twice, because I had more than 4 items. I tried 4 items first, and intended to pirchase 3 of them, so it was left in the bag when I went to try the next few items. I was given the long number tag, together with a clipped paper that indicated my “reserved” bag. I hung the tag near the changing room door as told. When I came out, the tag was gone. When I reached the changing room counter, the already emptied my bag, and returned some of the items to their shelves!!!
The staff was not very apologetic and obviously did not realise the effort made by customers to choose items that they like , in the correct size, etc. I am not sure how the event occurred but obviously the system (if you call it a “system”), has to be made better.
My friend had a similar experience a few weeks ago at the same branch.
I still bought the things I wanted after going round the shop again, that’s because the merchandise was good. If the service does not improve, some customers may not return.
Yours truly,
Mdm Chin