Head Office
TUMI, Inc
1001 Durham Avenue
South Plainfield,
New Jersey 07080, US
Customer Service
Phone: 800-781-TUMI /8864 (US)
Email: service@tumi.com
International Contacts
Phone: 1800 255 494 (Australia)
Phone: 1-800-299-8864 (Canada)
Phone: (86 10) 6505 1133 (China)
Phone: 08 00 94 83 94 (France)
Phone: 0800 724 1205 (Germany)
Phone: 800 931 507 (Italy)
Phone: 1800 817 741 (Malaysia)
Phone: 900 816 777 (Spain)
Phone: 800 852 3940 (Singapore)
Phone: 0800 145 6069 (UK)
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About TUMI
TUMI is a popular luxury brand for business bags, backpacks and travel luggages. The company was founded in the year 1975 by American entrepreneur Charlie Clifford. It currently operates in over 260 locations around the globe
TUMI products are known for its great designs and durability. All products in fact go through a combination of 30 tests for safety, quality, shrinkage and a host of other trials. Some of TUMI’s exclusive innovations include the FXT ballistic fabric, patented Omega Closure System, X-Brace 45 Handle System, TUMI Tracer, two-stage Lever Lock and Secure Slide Shoulder Strap Attachment.
TUMI-branded products that can be shopped with leading retailers include carry-on luggage, checked luggage, duffels, satchels, garment bags, briefcases, backpacks, totes and accessories such as wallets, card cases, belts and eyewear. The product lineup includes TUMI V3, Alpha 2, Alpha Bravo, TEGRA-Lite, Larkin, Tahoe, Voyageur, Arrive, Astor, CFX, Harrison and Sinclair. Those looking for replacement parts can find shoulder straps, luggage tags, locks, among others that can be separately purchased.
All TUMI products come with a warranty of 5 years limited warranty. For first 12 months, TUMI will even cover all damages caused by normal wear and tear or even airline handling or transit damage. If the product is beyond repair, you might even receive a replacement piece. Locate a store nearest to your address for purchase of TUMI products. Register your product online to keep track of warranty, service or repair. You can even track repair status from your account online.
If you are located in the US, you can shop for TUMI products directly on the website using Visa, MasterCard or American Express cards. You also have details of every item, features, specifications along with reviews. TUMI has a 30 Day Return Policy. Products returned within 30 days will get full refund of price. For more information or queries on store locations, online shopping, payment, refund, cancellation, warranty, service centers, or others, reach the TUMI customer service.
Shout out to Tumi luggage. #tumiluggage #tumi
Purchased this luggage 15 years ago.
Last week my ole school leather carry-on Tumi bag and I crossed over the Delta Million Mile marker. I’ve had this bag refurbished twice. Amazing how it has held up for every mile, every layover, every coast to coast and international trip.
Thanks Tumi for quality products.
(Tried to send pics. Referenced luggage is discontinued but my piece still works best; bag ID#742315746388)
I returned my Tumi bag to the Tumi store in Burlington, MA in June due to a failure of the zipper after one trip. Paid $15 for shipping. The bag was returned in Sept, still in disrepair with no explanation. To call this poor customer service would be an understatement. Very disappointing.
My husband and I are long term Tumi customers. Have multiple pieces for ourselves and have purchased multiple pieces for our adult daughters. We want to commend Michelle Harris from the Georgetown, Washington, DC store for her wonderful customer service. She is knowledgable about the product and has a wonderful way of interacting with the customer. We feel as if we are old friends when we enter the store. She is a valuable asset to Tumi!
My wonderful Tumi handbag was stolen. It was still in superb condition even though it was 10 years old. Bought in New York, price $250 approx. The Tumi “shopper” about 10″ square. Ballistic nylon with black leather trim and handles + removable shoulder strap. Magnetic closure. I am lost without it. Beautiful thoughtful design. Is there any chance that somewhere it is still available?