Head Office
292 Lambert Avenue
Palo Alto, CA 94306
United States
Phone: 888-502-5501
Customer Service
Phone: +1 650 251 4424 (general)
Email: hello@tophatter.com (general)
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About Tophatter
Tophatter is a live auction platform that was established in the year 2011. There are more than 10 million shoppers on the website, which is one of the fastest auction site in the world. The 90 second auctions offers deals of up to 80% off on a wide range of categories that include jewelry, beauty, fashion and electronics. Tophatter app for iPhone and Android as well is available for download.
Backed by Silicon Valley venture capital firms, the Tophatter platform has a seller hub for those who want to sell their products. Payments for purchases can be made using Visa, Mastercard or American Express cards. You can track status of delivery on the My Orders section. On the website, you can see all the featured deals on the homepage. You can see the bid price, number of bids and if shipping is free or will be charged. If you are not satisfied with an item, you can return same for a full refund within 30 days of purchase. For more information or queries on payment, refund, cancellation, or others, reach the Tophatter customer service.
I have been trying to open my page and it will not open. I have several items that I have won. What’s going on. I really do enjoy your site and I have never had any issues before. Can we get this resolved. You have a lot of my money and I don’t understand why I can’t open site. Rita
This is the last time I order from Tophatter. Ordered 3 hoodies n got 1 nylon one. They were to be cotton. Who wears a nylon hoodie in football season. Well with the exception of the people in the West coast. I received a item that I didnt order, it was so damaged. It was one of those robot cleaning thing. Bad part it cost me 10.00 to send it back. And I haven’t heard from them at all to refund my money. I’m done.
For the first time I was on your auction site and I had a winning bid on Dec 9th. Now not sure of what I was doing, I paid for the item and have an order #. I am wondering when can I expect my purchase or if I even won anything? I am assuming I did if I have an order #.
Here is my order # 100092771 I can tell you it was a purple blanket.
Do not buy anything from this place. You are wasting your time and money looking and biding on there site. I won a tablet. Total crap. Trying to return they said by email i would receive an email with return label for shipping, nothing is what I got. No response and now it has passed time to return for refund which I found out they don’t due refunds only credits. Not worth trying to save money with this site. Use ebay or sams club bidding sites somewhere else just not here.
My comment is why do I have to pay a fee for the issue I’m having when in fact is Tophatters problem. I contacted you with a clear cut problem. My granddaughter age 9 has been put on my account and not me…I cannot get into my account. I went thru tech support and they said they were moving me to a place I could get that taken care of, I get to that page and they want to charge me to fix it. Never, I repeat never will I do business with TopHatter again. I went thru live chat, I went thru phone and I still can’t get the problem solved
If you say that your credits are not money? Then when I first purchased the item and it arrived damaged, I was given credits. Well that credit you gave to me came from real money. So when I spend my credit I am actually spending the money you gave back to me that you turned my real money into credit and say since I need a refund you say it is not money you purchased with it was your credits. So, I have over $60.00 worth of credits. I cannot even spend it because you have my account suspended for returns and cancels.
When I cancel an order for a refund I don’t want credits towards something else! I want my money back!! I canceled one thing after ordering twenty items and u banned me for 24 hours! Credit my account and stop canceling me!! I’m calling BBB
I paid £50 for 10 inch tablet that I cant search anything because there isn’t a search bar I took it to post office to send it back it will cost me £18 to send it back whats the point of it all I have had lots of things but no more going on their site again a lot of rubbish is sold on there